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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
pfogg12
7/16/2021
Zach helped me understand the best options for home warranty coverage and he is a great representative!

Syrel J
7/16/2021
Jake did an excellent job in explaining the terms of our policy.

C
Carrie
7/16/2021
Ben was very helpful in finding a great policy that fit both our needs and our budget. Very professional, explained everything and answered all my questions.

S
Salim W
7/15/2021
I was very satisfied with the effort that Elliott put forth in finding us an affordable yet effective Home Warranty Plan. I trust that his presentation of the "Select Home Warranty" company is as genuine as he promoted. My only concern is that this company will not live up to the "Great, customer oriented company" that Elliott said that it is. I accepted that premium coverage package for our home so now I will see how supportive this company really is. The price was inviting, the sale pitch was just what we wanted in coverage. Now, time will tell. I hope to complete another review once I've experienced the claim process provided thru this company.

L
lovehugus
7/15/2021
Nice service. Price competitive. Quick and easy to apply. Clear information

Timothy B
7/15/2021
After searching lots of different home warranty companies, Select seemed to have the best prices and reviews. Got all my questions answered and signed up easily.

A
Amy B
7/15/2021
David Walker made it very easy to sign up and promptly answered all of my questions via email until I was ready to make the call to sign up. I called David once I was ready and he had me signed up within minutes. I am a Real Estate Transaction Coordinator and I order home warranties for my clients almost daily. After my own research, I felt that Select Home Warranty was the clear choice! Thank you David!

Thomas E
7/15/2021
Easy and clear conversation lead to me getting a great home warranty . It was fast and easy.

annie.jeng
7/15/2021
Tom Brown from Select Home Warranty offered a comprehensive plan for a good price. He was able to answer my questions and was very helpful.

Sharon M
7/15/2021
I had a great experience with the rep that called me. I was not going to review my warranty but he was able to get my water softener to be included. But again, that is the reason why I went with them in the first place so not sure why it wasn't included all last year?? Luckily I didn't have a problem with it! Anyway, this will add another month onto the already 2 months free he is giving me for renewing. Please confirm this is the case, I get 15 months with this review?

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