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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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S
Sarah J
8/13/2017
For a single working lady, the Service plan is a boon in disguise. I do not know how I would have managed without it.

H
Henry D
8/13/2017
I came across the Platinum Care Plan offered by the Home warranty company while browsing on the internet. I took a chance to subscribe to the plan with some reluctance. Today, I am a happy man with all my appliance breakdowns being taken care of within a few days.

B
Billy W
8/13/2017
How that refrigerator was an eyesore till I took this annual Service plan. The 10 year old refrigerator is actually keeping my temper cool now that they fixed it.

R
Richard E
8/13/2017
This home warranty stuff is cool Man! The expert is just a call away. He does all the technical stuff and you don’t have to bother about repairs. I am able to work on my music compositions with peace.

H
hamidigiv
8/12/2017
This is the worst of all. I waited for more than a month for simple claim for them to respond and nothing happened. Call so many times and they said the contractors are busy. when i decided to cancel, they told me there are fees that i have to pay and they refer to some page from many pages they sent in their contract. They promise you 24 to 48 hours response when you have a claim just to get your business but once they get it they keep you hanging until you get tired and hire your own contractor. I encourage everyone to do their study before they do business with this company. My rating is below the worst.

J
Joe
8/11/2017
Do not buy anything from Select Home because you will never get service from them. I had a bad experience. Select Home should be out of the market.

S
Sori K
8/11/2017
this is the second warranty company I used on one of my properties, first would NOT pay out a dime and wasted my money. Garbage disposal broke and at Select sent out a tech within a day and the repair tech(Jon) was very thorough and fixed. So I recommend too

T
Timcsi R
8/11/2017
What an absolute fantastic experiences. The heater on my central AC died and I thought my heart would explode from worry. I purchased a platinum plan from Select several months ago and wasn't sure if they were going to follow through. Thank God! They had someone out there in a day and a half and they ordered a bad part(cant remember what it was called) and repaired it the day after that! TR

T
Thu O
8/11/2017
Belinda in sales and support was fantastic. I am not very technically savy and can barely turn on my computer-She helped me through the order process and gave me insight on how to file a claim. Keep you posted. Thu

T
Tommy B
8/11/2017
recommend SHW to all my friends and family after my ceiling fan blew up and I needed there assistance. Reading other reviews I was concerned a bit then I made my claim and it pass so simple and the next morning Larry from repairs came to my home and saw the short in the wire and was able to fix it on the spot. cost effective and quick

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