Select Home Warranty Review
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.
They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
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4214 Customer Comments & Reviews
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Several bad experiences have accumulated. 1. Hidden costs. Would charge me two visit fees to fix two toilets....other companies charge you just one. 2. Did not fix garbage disposal and gave me 50 to replace it which obviously did not cover the item and labor to install it. 3. Did not fix my dryer. Their contractor said it was too expensive to repair. They gave me the choice to cash out (gave me only 120) and it was up to me to repair or replace. I ask their contractor (the one they assigned how much to repair because it was a pair and i did not want to replace). They first quoted 270. I was going to pay that (still less than buying new dryer). When they showed up they said the motor... Read More
have been attempting to make my first request for service. Made multiple calls at various times - computer out of service, no one available to take down information, no supervisor available. They promise to call but never do
I am filing complaints with the Attorney Generals of PA and NJ which is where the home office is, AARP, FTC and anyone else I can think of
DO NOT DEAL WITH THIS COMPANY!!!!
Spend a little more and stay away from SELECT HOME WARRANTY. I have had them for a year and had 3 claims. They denied one and paid the absolute minimum on the other two. I have been in my house for almost 2 years and they said that because I don't have 3 years of maintenance on my heater they will only cover 150 dollars and not the 1500 that it would cost. They have horrible customer service. Just ask a service provider which company is the best to deal with. I have talked to a couple now because I am shopping around and all of them state that SELECT HOME WARRANTY is horrible and they hate dealing with them, in fact the latest person that was going to repair my heater stated they... Read More
I read reviews and noticed the 24 hour response time, and thought this would be a great home warranty company. I loved the $45 co-pay, where we have always had a $75 or $100 copay with our other company. The salespeople were very quick to answer phone to make a sell. We put our primary residence on plan first. After a month or so went by, decided to add our second home. We paid for 2 years up front because of the discount and received 6 months free. I just tried to use them for the first time. (Plumbing) Hot water in master tub would not shut off. I requested a claim twice to get this fixed. Its now been 2 weeks and was told that service techs are not responding to service call. I... Read More
Select Home Warranty is maybe the worst Home Warranty Company on the Planet. Their call center is in another country where they don't seem to understand American English, and the time delay is so bad it's hard to even tell them what you are calling about. I've been calling and emailing them for over two days just to get the referral to a Local Las Vegas Plumbing Company with no success. I can't even get anyone to call back. Kitchen is getting water damaged, and they can't even get their contracted Plumber to give me a call! Don't buy their service plan!
This is a terrible company and do not buy anything from them. They just find reasons to not pay. I have submitted claims and they just keep me on hold and when I need to speak to any manager, I am put onto a Voice message machine probably with no real manager.
I have left about 10 VMs to this person supposed to be the manager called Jermly.
This is a bad bad company from a customer service standpoint and even from paying back to customers in the name of Claim
STAY AWAY FROM THIS COMPANY!!! There is a reason this company isn't accredited by the Better Business Bureau. Our A/C blower fan stopped working and for 2 WEEKS, SHW kept saying they were looking for a technician. The truth is, they don't have any because repair companies do not want to work with SHW. SHW kept telling us to get our own technician and they will reimburse us. We finally did due to the record heat and the technician said it was due to normal wear and tear because the motor was old. SHW wanted to see maintenance records, and after all that, they will only reimburse us $150. This is just like everyone else with A/C problems. This is their technique: They will tell... Read More
Beware! make sure you read contract terms carefully! I live in newer home 10 years old and recently had issue with the blower unit of my furnace. Contacted Select to start a claim and 1 week later got a tech to come diagnos my unit. Thank goodness it wasn't winter! Well, the tech disassembled my unit and determined the blower motor was bad. He left to get another unit and when he returned he side he could not finish install until Select gave him authorization? I then checked my email and Select wanted 3 years of maintenance records or pictures of ther unit which I provided.no one has made any attempt to contact me to keep me updated so I called and was in formed the Select was not going to... Read More
I am a Realtor in Texas and I have signed up many clients with Select in the past year. The last 5 transactions have been horrible. Their customer service is horrible and the their repair center is just as bad. I would never recommend them to any of my clients or Realtors.
I would write a review and rate it 0 stars if possible but I agree with all those one star ratings since I got treated the same way. Promise you peace of mind and got nothing but a headache. I just hope new customers read these reviews and if you also rated this company a one start please take the time like I did and report it to the BBB also.
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