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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
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Hunter F
2/25/2021
I'm a new customer, so I haven't made any claims. My experience with my salesperson went well. He was very informative and made a very good offer for my 3 year coverage. I only wish I was able to take more time to consider my options.

M
Miguel E
2/25/2021
We just signed up for a 3 Yr plan. The way the enrollment system worked was very good, and we believe the future services will be the same.

F
Fred K
2/25/2021
The deal seems good although being new I haven't tried any coverage at this point. I didn't like the fact that they want you to make a decision right away.

M
Manuel D
2/25/2021
Discounts were nice and couple months free plus military discount. If I had more money I could of purchased 5 years worth and get a year free.

J
Jody T
2/25/2021
Great company! Awesome deals! One of the only ones with a special on roof coverage! And a few months free! And other discounts too! Wow! What a blessing!!! Thank you!!

J
John
2/25/2021
Intake was great and easy. I will update if I have a claim.

joshack1
2/25/2021
I was very happy with the service I was provided on the phone. My only complaint was the man sounded a little like a robot when talking. I'm nick picking here though. He explained the service well.

Bobby C
2/24/2021
Do not buy this warranty. It’s not warranty You are paying them for nothing in Return. Had the warranty for two years. Had a water line leaking going to the hot water heater. Turned in a claim they said they would had a technician out in 24 to 48 hrs. Technicians didn’t come in 48 hrs. Called them they said the leak was not covered under warranty. They kept referring to it as part of the hot water heater. Told them I was calling a plumber myself and would deal with them later. Called a plumber he came made the repair. I called Home Not So Warranty back and filled another claim. Send pictures of before and after and the invoice. They said they would let me know something within 48 hours.... Read More

M
Mschoonb
2/23/2021
This is the easiest warranty company I’ve ever contacted. I bought this for my rental and my own home. Sean was knowledgeable and a delight to work with. I’ve already started telling my family members.

Shawna E
2/21/2021
Moe was very helpful in helping us enroll my brother. My husband and I have a policy and I referred my brother to enroll when he bought a place near us. Select Home Warranty was very easy to work with when our dryer went out last year. We had it replaced promptly with no hassle. The platinum plan is very comprehensive and covers a lot! Very pleased.

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