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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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R
ross l
2/4/2021
Never buy a home Warrenty from this company. They have charged me $3500.00 in premiums and the salesman lied to me about their coverage and refund policy. They promised 8 times to call me back and have never done so. They refuse to repair my brokers refrigerator. I have to call them they never ever call back and they refuse to let me speak to someone who can handle my problem. Please use any Warrenty company but this one. Thank you Ross

W
Wendy L
2/4/2021
Love select. I have had this home warranty and am always pleased.

E
Elsa
2/4/2021
Jonathan was great, he explained me everything in a detailed manner and answered all the questions I had. He was also very easy to talk to and did all the paperwork super quickly!

J
Jane W
2/4/2021
SHW sent out a second tech to fix the dishwasher, which the second tech did the repair in one appointment.

aletha.rochelle
2/4/2021
Just a few weeks in to being a first time home-buyer and I am already glad we decided to go this route. It is alleviating so much anxiety about things breaking down and knowing what to expect in terms of service fee's etc. I shopped around a bit and this was the most affordable plan I found. Haven't filed any claims yet, so we'll see how I feel after going through that process but for now I am quite happy we made this decision :)

Amber S
2/4/2021
Super easy to purchase, the sales rep was incredibly friendly and knowledgeable. Best plan offerings and prices that i could find!

D
David L
2/4/2021
Not so good at taking care of clients take to long for them to find someone for the job worst experience ever

J
Janet
2/4/2021
I selected Select Home Warranty for the positive reviews when I was searching for a new home warranty company. I had nothing but negative experiences & I responsiveness with Axiom Home Warranty, a company the seller required me to use when I bought my current home. This is the first time I’ve had to use my warranty and Select has been very responsive and communicative. They are living up to their fine reputation and I am very pleased that I chose them.

agrawaldeepak434
2/4/2021
Steven Kay (agent) was polite and gave me all the info I needed. The entire buying experience was completed in 15 min. Looking forward to good service from Select Warranty.

C
C D
2/4/2021
Great service and a reasonable price on a yearly agreement and future service call co-payments if needed. Salesperson seemed a little rushed but I think he was just being efficient! They seem like a reliable company who is rated quite well for a Home Warrantee service. I am a first- timer!

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