Select Home Warranty Review
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.
They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
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4214 Customer Comments & Reviews
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The company advertises that they will repair/replace by a licensed technician (which is in their contract in 10.1) but then in 9.1.2 3rd word from the bottom, not separated by a comma says that they don't cover instillation. Then they want 3 years of service records by a licensed technician. When they sold us the policy they said that they cover the technician, the parts and if needed the replacement of a unit. They are sneaky and even the few repair guys I have had out here said that they do this and that they are about to drop them as a contractor.
DON'T BELIEVE REVIEWS because they give free month for reviews, so they incentivize reviews so most people have barely signed up. Also, DENIED CLAIM BECAUSE THEY DIDNT WANT TO PAY. The technician told them a covered item needed to be replaced and told them a bunch of stuff wrong with it, and they picked out one small detail that wasn't even the main problem and denied it. They basically refused to resubmit the claim because they simply didn't want to pay for the replacement, which is the entire point of a warranty. HORRIBLE CUSTOMER SERVICE
My policy covers ceiling fans. When I contacted them to repair it took them 10 days to inform me they didn’t want to repair but would give me $100 toward having it repaired myself. I secured all the parts and hired an electrician. Repairs were made and I submitted my receipts. It took them two weeks to verify receipts. Then I was told it would take 30 days for them to issue my check. Day 30 and still no check. This company has very bad customer service and no follow up.
Representative was extremely friendly and helpful. After just a brief hold, she came back with a reply to my claim status.
About a month ago I called and said I would like to start a contract with them and they said that they will cover 100% and I paid them 3 years ahead. On the first claim they said said tat they only cover a small percentage of the repair cost and lied t me about the 100% coverage. I spoke to a representative and I asked to talk to a Supervisor and they won’t let me and kept avoiding my requests. This is a very disappointing and unprofessional insurance company. I 100% DO NOT RECOMMEND THEM. They will rip you off
They deserve an F. I would go back to American Home Shield by SHW would charge me $75 per policy for cancellation and I purchased 4 policies from them.
Select Home Warranty does not care about their customers. The only care about making a profit. It took them 4 days to get back to me to say they could not find a technician for me and the required me to find my own. Then they made me jump through hoops to get reimbursed.
Safe yourself a whole lot of grief and go with American Home Shield. I will be doing the same thing once these policies expired. If I could give a zero star, I would. Considered yourself warned about Select Home Warranty.
How can a company get a 4.8 star rating with 273 negative reviews to the BBB? In 2 years with Select Home Warranty, I have made 4 claims and all 4 have been unbearable! Each claim has required me to call "them" (you will always speak to a third world country person who has NO ability to help you. They apologize, and say, "I'm sorry over, and say they will "expedite" your claim, but I promise you, NOTHING will happen unless you call over and over and over again. In the current claim that is in process, I filed the claim, had the work done, submitted invoice, receipt and pictures on 29 July 2020. On 31 July 2020, I received an email from SHW stating the claim was fully approved.... Read More
I totally agree Select home warranty is scammers. They take 2-3 weeks to send a technician and then after a week tell u as per this in the policy you will not be covered. Please do not get this warranty because they will not fix anything and just take your money. I am dissapointed and frustrated without Ac for 22 days. lane service and I will not even give them 0 rating.
This company is a SCAM. Please review BBB and other social media to see how real consumers are reviewing this company. You purchase what you think is a comprehensive plan only to find out it's "not" covered and you need to spend more money purchasing additional riders for coverage. They are very slick with the language of their contract read carefully and ask questions even if they seem simple! Please know that their top package doesn't cover basic home repairs so know that the $494 they quote will be MUCH higher. I had their coverage for 10 days and they charge me $200 of the $494 contract to cancel.
So far, so good! Although they wanted additional money for additional service from original contract, within 10 minutes of service request, provider was assigned and by the end of the day he was at my house. Great job!
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