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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
smokey2602
7/29/2020
Customer service was really good. Will consider extending my warranty. If you are offered a home warranty I would recommend them.

davien.anderson
7/29/2020
Very happy with the customer service and response. I like the option of being able to select my own repair technician or having the company send one out to me.

S
Sandi
7/29/2020
Very pleased with the response . Service person very nice and knowledgable. Call back by Friday to make sure ice maker is working. Will comment more if necessary on Friday.

susanjsaremi
7/29/2020
Select promptly answered my call regarding a broken faucet and set up service provider for me for the following day. However beware of what is not covered - I bought the warranty and it said the plumbing system was covered in big letters. First claim out of the gate was denied via email, after the plumber had been arranged with no reason given. When I called to get an explanation I was told it was because the faucets are not covered - apparently not on the list of items covered in the small print. I was offered extra coverage at an additional $49.99. My bad for not checking more carefully, but I did ask the agent when I bought the policy (with 2 other ones for my rental properties) if... Read More

Joseph L
7/29/2020
the customer service was very polite and professional. the ticket was handled within 36 hours.

H
Honour h
7/29/2020
Claim process was more difficult and confusing than anticipated. Hopefully next time is better

K
kim e
7/29/2020
The woman I spoke to on the phone when I called to file a claim was very pleasant and helpful. She told me that because my installed microwave was 10 years old she didnt want me to spend unnecessary time and money for a technician to come to my home to tell me my unit was too old to repair. So she suggested to file the claim for a replacement unit.

Quentin C
7/29/2020
The young Lady that took my call was very professional and showed genuine concern. When the company that SHW had contacted did not call I started getting concerned. After talking with the technician I called the SHW Customer Service and related how rude the technician was. I was told by the CS person that I would get a new technician. They followed through too.

Randy B
7/29/2020
Called to report issue, within the same day I had a tech on site, problem solved and refund check approved. -very satisfied

E
Emad S
7/29/2020
So glad I found Select Home Warranty from a simple google search, they were the first to pop up and it is now obvious why they are ranked so highly! I purchase a full home warranty for an amazing price, if you're looking to pay a little for a lot of peace of mind, this is the best warranty company to go to!

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