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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
A
Adam S
7/9/2020
I was not able to get my issue resolved but they were very professional and answered all my questions

eraiderx1
7/9/2020
They were fast and efficient when it came to finding a repair shop to come repair my washer. Although the people came out over a week ago took $45 and said they would get back to me. Nothing in over a week.

I
Isaac J
7/9/2020
The Agent was very helpful in taking my information, so as far as that it has been a standard procedure. Now it’s been 12 hrs and my A/C is out and no contact from any technician as of yet. So meatless to say in 100 degrees in south Louisiana is unbearable.

anan.j.wang
7/8/2020
My cooktop was broken. A technician checked and found two switch’s are not working and need to be replaced. The cost will be about $850. SHW can only pay about $180. No sure what to do. I used Old Dominion for my previous house which is indeed worry free. Don’t use SHW if you need a good one.

B
Beverly G
7/8/2020
This company is very responsive to customer needs and responds quickly to problems when presented.

K
ken
7/8/2020
Problem was resolved however there is a language problem Company representative needs to speak slowly and clearly

eportello
7/8/2020
Many companies will tell you that there for you but this one’s really is my AC went out to get me somebody for 48 hours I found my own vendor paid for and they reimbursed me 100% great company

M
Maryn
7/8/2020
Customer service was great and answered all of my questions and concerns! Great discounts and prices

Teresa B
7/8/2020
I called about a ceiling fan that needed replacement. I was disappointed to learn that Select Home Warranty would only pay $125.00, which is nowhere near the cost to replace the fan itself, let alone cover the cost to install the replacement fan. The email explaining my claim benefits mentioned a technician, but the person on the phone said they no longer send a technician out to replace ceiling fans. I now have to call back to authorize purchase of a new fan, once I find one I like. There's way to many steps involved to get my reimbursement.

Faye W
7/8/2020
I am very pleased with Select Home Warranty, and their wonderful staff. I recently had a unique situation arise with extenuating circumstances. SHW came through like a charm! What seemed to be a hopeless situation, ended up very nicely, and I am thankful for that. I will continue using SHW, and will recommend this company to everyone. Thank you again!

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