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TotalProtect Home Warranty Review


ConsumersAdvocate.org Rating: 2.6 / 5 (Average)
116 Customer Comments & Reviews - see all comments
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TotalProtect is a line of products by Country Home Services, Inc. Their service provides affordable coverages, comprehensive plans, and 24/7 customer service. With their network of 40,000 pre-screened technicians and call centers in Florida and South Carolina, Country Home Services Inc. is among the largest, leading home warranty companies in the country.
 
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How is TotalProtect rated?

Breakdown

0.0/5
Transparency
4.0/5
Claims Processing
4.8/5
Coverage Options
0.0/5
Additional Benefits
4.3/5
Customer Experience

Overall Rating: 2.6 / 5 (Average)

TotalProtect's home warranty service is notable for their industry-leading policies, including low premiums and long-term service recall periods. These benefits are counterbalanced by their higher-than-average service fees and overall negative presence online. In the case of the latter, the sheer number of customer complaints may be enough to give potential customers pause, despite this being generally true of the industry at large. While keeping that in mind their full refund policy may encourage those on the fence to give them a try.

Coverage

Key Facts

Plan Types
Systems
Appliances
Combo Plan
Benefit Limit Type
Per Item
Typical Systems Benefit Limit
$1,000

Coverage Options - 4.8 / 5

TotalProtect’s home warranty policy options, (appliance, systemic, or combination), are designed to suit any customer’s needs. By covering many common appliances, systems, and specialty items, albeit with itemized caps, this company operates similarly to its competitors.

What does TotalProtect cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Smoke Detectors
  • Doorbells
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Built-In Trash Compactors
  • Garage Door Openers
  • Garbage Disposal

Specialty Items

  • Pool/Spa

Contract & Price

Contract Details

Annual Premium
Starting at $230
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.3 / 5

Starting at $230, TotalProtect’s premiums are the most affordable in the industry. Their 12-month contracts, moreover, do not require home inspections beforehand. Personalized quotes are available by way of their online calculator, and they offer full refunds within the first 30 days of the contract, provided no service has yet been performed.

Sample Contract

TotalProtect provides a sample contract for potential customers on its website: TotalProtect Sample Contract

Cancellation Policy

1. You may void this Agreement within 30 days of the coverage effective date for a full refund of the contract fees paid if no claim has been made. The right to void this Agreement as provided in this paragraph is not transferable. A ten percent penalty per month will be added to any refund required under this paragraph, including any accrued penalties, that is not paid or credited within 30 days after termination of this Agreement pursuant to this paragraph. 2. You may cancel this Agreement within 30 days of the coverage effective date if a claim has been made, or at any time thereafter, at which time you may be entitled to a refund of unearned contract fees paid based on the short rate schedule less a processing fee of twenty-five dollars ($25) and less the cost of any services performed pursuant to the Agreement, where permitted by law. If the refund calculation results in you owing us payment for services provided, we may bill you for the lesser of the net amount due to us or the unpaid annual term contract fee. We will bill or charge you any balance owed to us through the same mechanism as any previous installment billings, or we will direct bill you if such a mechanism is not available. 3. We may terminate this Agreement immediately, after any applicable notice provisions, for non-payment, fraud or material misrepresentation. If we terminate for fraud or material misrepresentation, this Agreement is void and we shall refund all paid contract fees if no claims have been made. If a claim has been made, we will follow normal cancellation procedures as outlined in this section.

Claims & Service

Claims

Service Fee
$75, $125
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Contractor Network Size
40,000
Service Recall Period
180 days

Claims Processing - 4 / 5

Though they have low premiums, TotalProtect's maximum service fee of $125 is high for the industry. Having said that, their recall period of 180 days is industry-leading. Otherwise, TotalProtect’s in-network exclusivity, as well as its 30 day waiting period, falls directly in line with the industry average.

TotalProtect Reputation

Company Details

Year Founded
1979
BBB Rating
B

Reputation - 4.2 / 5

TotalProtect’s parent company, Homesure of America, has maintained a B rating with the Better Business Bureau since 2007. There are, however, 1,662 total complaints, as well as 61 negative reviews. This is opposed to their three neutral and two positive reviews.

Contact & Additional Information

Homepage URL
https://www.totalprotect.com/
Company Phone
(866) 607-9674
Headquarters Address
1625 NW 136th Ave, Sunrise, FL, 33323
Mailing Address
1625 NW 136th Ave, Sunrise, FL, 33323
Year Founded
1979

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116 Customer Comments & Reviews

Loading Reviews ...
B
BIGMAMABRABSCOMB
12/4/2016
This hm is not helping me at all I not happy all the money I put in it was a total waste I'm not saving anything the long run is truly a waste I really can't see the benefits that's helping me thamk s for wasting all of my time & money for all the year I put my trust in hm.protect gold a wasted of time & effort. It cost me more money for nothing to get done.

M
M. D
11/23/2016
This is the WORST Home Warranty Co I have ever had. I've waited two weeks & still no service on a washer. Every excuse in the world - then wanted me to find my own repairman and get reimbursed. I told them that was what I was paying them to do. DO NOT RECOMMEND THEM TO ANYONE!!!!!!

L
L
10/28/2016
I wish there was a way to give negative. Worst sales department I have ever come into contact with. I requested a quote as a new buyer and when called I told the gentleman that I wouldn't be buying anything that night just gathering information I was hung up on. The next day I was called again and told them again I was just gathering information, was hung up on again. I then called the number back to speak to a manager to share my experience and was transferred around and finally hung up again. This happened 4 times once I did leave someone a voicemail. This company might be great once you enrol with them but the sales department should all be fired! I'm going with Landmark, they were... Read More

E
ellen e
10/17/2016
Used to be good, now are the worst ! fridge is out, took an hour to possibly find someone to come out but have to wait 24 - 48 hours! Food going bad, have to leave town in 2 days but still won't let me call someone to approve work right away. Actually hung up on me. still trying to get with them but at this point will make a formal complaint to my attorney general about them because this is the second hideous experience...read on : A previous experience 3 months ago was just as bad. Had NO one in my service area and had to get my own repairman. This was on a central heat and air unit. late at night with heavy storms and lightening in the area. Then wouldn't answer the phone to approve... Read More

A
Amy F
10/15/2016
Today I have had an awful experience in trying to get a home warranty plan from this company. A very rude female named 'Britney' who answers the phone with an attitude and then asks for your first and last name (again?!) I got put through to 3 or 4 other people or departments and back to 'Britney' (again!) who was rude and was processing my application for the warranty plan and because I had brought her attention to her negative behavior she told me that the $100 discount was not available in my state. Which is a lie as my neighbor recommended us as she recently got that deal !! To add insult to industry she hung up on me ! When I called back to complain it was her and she cut off my... Read More

Y
Yuvi
10/10/2016
Very bad service. Stay away from these guys

N
Nikki O
9/20/2016
I just called the company to get their plans and quotes. The lady on phone gave me the quotes, so I asked her to email me just to have something in writing but she refused and told me to get it online. I thought that was kind of rude of her. I wonder if the sale representative is bad how bad with the service. I didn't have this kind of rude experience with representatives of other companies, they are very friendly, nice, and me quotes upon my request.

J
Jack K
9/8/2016
Our air conditioning unit stopped on June 10, 2016 and I immediately called Total Protect. They booked an HVAC contractor for June 12th. I told them I wanted one of June 10th. On June 10th a contractor fixed the problem. Today, September 8th, the air conditioner not work. Total Protect told me to call the June 10th contractor. He could not come because his truck is broken. Total Protect found another contractor that cab't come until tomorrow, 9/9/16. The rep says they called five companies, but won't tell me their names or numbers. I'm attempting to get hold of the rep's supervisor, but was told to expect a call within 24 hours. Unacceptable.

J
John
9/6/2016
Don't do business with these people !! My wife and I have been sweating for 4 days now because our air conditioning system broke down and an error in their records prevented them from providing the service we have paid for ! It could be several more days until our system if repaired because of their bureaucracy. Customer Service, Member Services and Accounts Receivable all have separate data systems, so no one person can help solve a problem. Asking for a supervisor gets you nowhere ... they don't answer and don't call back. There's no way you can talk to anyone with any authority, so if you have a problem, Heaven forbid. A company that puts as many people between their customer and... Read More

M
Maria N
8/17/2016
We purchased a home warranty policy from 'TotalProtect' last November 2015. Our purchase was based on the reviews, and to get away from our last home warranty company. We were wrong, these people are worse!! Since last November, our high end GE washing machine went on the fritz, in which we had to replace. TotalProtect, would only replace the washing machine with the same brand, but with the cheapest machine they could find from the manufacturer. Then our side-by-side refrigerator needed replacing, in which they said they wouldn't replace it because it was 15 years old. What's the point of having a warranty if you can't use it!!! As of today, August 17, 2016, we have left... Read More

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