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TotalProtect Home Warranty Review


ConsumersAdvocate.org Rating: 2.6 / 5 (Average)
116 Customer Comments & Reviews - see all comments
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TotalProtect is a line of products by Country Home Services, Inc. Their service provides affordable coverages, comprehensive plans, and 24/7 customer service. With their network of 40,000 pre-screened technicians and call centers in Florida and South Carolina, Country Home Services Inc. is among the largest, leading home warranty companies in the country.
 
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How is TotalProtect rated?

Breakdown

0.0/5
Transparency
4.0/5
Claims Processing
4.8/5
Coverage Options
0.0/5
Additional Benefits
4.3/5
Customer Experience

Overall Rating: 2.6 / 5 (Average)

TotalProtect's home warranty service is notable for their industry-leading policies, including low premiums and long-term service recall periods. These benefits are counterbalanced by their higher-than-average service fees and overall negative presence online. In the case of the latter, the sheer number of customer complaints may be enough to give potential customers pause, despite this being generally true of the industry at large. While keeping that in mind their full refund policy may encourage those on the fence to give them a try.

Coverage

Key Facts

Plan Types
Systems
Appliances
Combo Plan
Benefit Limit Type
Per Item
Typical Systems Benefit Limit
$1,000

Coverage Options - 4.8 / 5

TotalProtect’s home warranty policy options, (appliance, systemic, or combination), are designed to suit any customer’s needs. By covering many common appliances, systems, and specialty items, albeit with itemized caps, this company operates similarly to its competitors.

What does TotalProtect cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Smoke Detectors
  • Doorbells
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Built-In Trash Compactors
  • Garage Door Openers
  • Garbage Disposal

Specialty Items

  • Pool/Spa

Contract & Price

Contract Details

Annual Premium
Starting at $230
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.3 / 5

Starting at $230, TotalProtect’s premiums are the most affordable in the industry. Their 12-month contracts, moreover, do not require home inspections beforehand. Personalized quotes are available by way of their online calculator, and they offer full refunds within the first 30 days of the contract, provided no service has yet been performed.

Sample Contract

TotalProtect provides a sample contract for potential customers on its website: TotalProtect Sample Contract

Cancellation Policy

1. You may void this Agreement within 30 days of the coverage effective date for a full refund of the contract fees paid if no claim has been made. The right to void this Agreement as provided in this paragraph is not transferable. A ten percent penalty per month will be added to any refund required under this paragraph, including any accrued penalties, that is not paid or credited within 30 days after termination of this Agreement pursuant to this paragraph. 2. You may cancel this Agreement within 30 days of the coverage effective date if a claim has been made, or at any time thereafter, at which time you may be entitled to a refund of unearned contract fees paid based on the short rate schedule less a processing fee of twenty-five dollars ($25) and less the cost of any services performed pursuant to the Agreement, where permitted by law. If the refund calculation results in you owing us payment for services provided, we may bill you for the lesser of the net amount due to us or the unpaid annual term contract fee. We will bill or charge you any balance owed to us through the same mechanism as any previous installment billings, or we will direct bill you if such a mechanism is not available. 3. We may terminate this Agreement immediately, after any applicable notice provisions, for non-payment, fraud or material misrepresentation. If we terminate for fraud or material misrepresentation, this Agreement is void and we shall refund all paid contract fees if no claims have been made. If a claim has been made, we will follow normal cancellation procedures as outlined in this section.

Claims & Service

Claims

Service Fee
$75, $125
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Contractor Network Size
40,000
Service Recall Period
180 days

Claims Processing - 4 / 5

Though they have low premiums, TotalProtect's maximum service fee of $125 is high for the industry. Having said that, their recall period of 180 days is industry-leading. Otherwise, TotalProtect’s in-network exclusivity, as well as its 30 day waiting period, falls directly in line with the industry average.

TotalProtect Reputation

Company Details

Year Founded
1979
BBB Rating
B

Reputation - 4.2 / 5

TotalProtect’s parent company, Homesure of America, has maintained a B rating with the Better Business Bureau since 2007. There are, however, 1,662 total complaints, as well as 61 negative reviews. This is opposed to their three neutral and two positive reviews.

Contact & Additional Information

Homepage URL
https://www.totalprotect.com/
Company Phone
(866) 607-9674
Headquarters Address
1625 NW 136th Ave, Sunrise, FL, 33323
Mailing Address
1625 NW 136th Ave, Sunrise, FL, 33323
Year Founded
1979

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116 Customer Comments & Reviews

Loading Reviews ...
Don H
11/2/2022
No one returns calls. Can't get any answers. Case manager uses answering machine and never calls back.

ray1ray14
6/21/2022
Total Protect has gone downhill, I have used them for years with no problems not any longer since Cinch got involved it's a joke R S

sambino243
6/17/2022
Total Protect is a Total Fraud! I cancelled my policy and the keep billing my mortgage company.

juan.a.romero969
6/9/2022
I am starting to believe Total Protect is a scam. I’ve been waiting for a few months to fix my AC. They don’t talk to the service provider, there isn’t a reliable customer service contact. The customer service always tell me that the parts are on order, then, that they are waiting for the service provider to pick up the parts, they don’t know anything at all. The service provider is kept in the dark about the ordered parts.

kabs195718
4/19/2022
I'm in the process of cutting my ties with this company. The last two problems at my home was paid for out of pocket because they kept saying no contractors were available in my area. I admit we've had them for about 10 yrs, had an air conditioning unit replaced which only cost us $300. Don't know what happened to the company, they were ok for a few yrs.

albertllanossr
12/17/2021
I paid total protection $125 for a service they never provided. I received my $125 after a few weeks. I was informed they couldn’t find a contractor in my area so I got a contractor to come out to my home due to I didn’t have electricity in about 80% of my home because my electrical panel was burning up the circuit breakers. Since according to total protection I violated their policy since I didn’t get permission I will not receive a refund for the repair for replacing electrical panel. Since they couldn’t find a contractor there for violating their on policy, I should be entitled to a refund in which they deny to this day.

D
Dorothea p
11/1/2021
Company will not provide a tech for me I’m told to find one myself find out the issue what needs to be done etc. I should pay and then get refunded. I am still waiting for a refund from January. I am 73 years old. I am living in a cabin with out any heat and I am cold. It’s getting colder every day

J
Jamie O
8/17/2021
We reported a hot water heater malfunctioning (brown water dispensing). We were promptly give a service provider who we reached out to but the provider said they would not be able to schedule something for at least a week. There are small children living in the home which was communicated to the help desk and that we needed faster service. We were told they reached out to 8 providers and could not get an appointment sooner and that we would be escalated to Dispatch which would be another 24-48 hours. They also reiterated that the service providers have another 24-48 hours to respond which does not include scheduling an appointment. The response from the help desk was that this is the... Read More

D
Dennis F
7/22/2021
Total protect is one of the worst companies I have ever tried to deal with ever! They took my money for 14 years and when I needed service on a dead refrigerator they told me I had to wait over a week just to have someone come out to look at it! Had me on hold for over 45 minutes looking for a service company that wanted to work for them! The worst customer service I have ever experienced in my life! Finally, after extreme frustration, I decided to cancel my contact and go and purchase a new refrigerator. Stay away from this company! They don’t care about anything except taking your money and advantage of seniors! Done!!!

cqualtire2
7/12/2021
This company is a total scam. I was a customer for nearly five years and when I tried to use them for a repair I could not get my dishwasher repaired. First they make it so you have NO way to contact them. They want repair charge up front and no return even when they don't fix it. I have filed a complaint with the BBB and the FTC. NEVER USE THEM.

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