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TotalProtect Home Warranty Review


ConsumersAdvocate.org Rating: 2.6 / 5 (Average)
116 Customer Comments & Reviews - see all comments
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TotalProtect is a line of products by Country Home Services, Inc. Their service provides affordable coverages, comprehensive plans, and 24/7 customer service. With their network of 40,000 pre-screened technicians and call centers in Florida and South Carolina, Country Home Services Inc. is among the largest, leading home warranty companies in the country.
 
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How is TotalProtect rated?

Breakdown

0.0/5
Transparency
4.0/5
Claims Processing
4.8/5
Coverage Options
0.0/5
Additional Benefits
4.3/5
Customer Experience

Overall Rating: 2.6 / 5 (Average)

TotalProtect's home warranty service is notable for their industry-leading policies, including low premiums and long-term service recall periods. These benefits are counterbalanced by their higher-than-average service fees and overall negative presence online. In the case of the latter, the sheer number of customer complaints may be enough to give potential customers pause, despite this being generally true of the industry at large. While keeping that in mind their full refund policy may encourage those on the fence to give them a try.

Coverage

Key Facts

Plan Types
Systems
Appliances
Combo Plan
Benefit Limit Type
Per Item
Typical Systems Benefit Limit
$1,000

Coverage Options - 4.8 / 5

TotalProtect’s home warranty policy options, (appliance, systemic, or combination), are designed to suit any customer’s needs. By covering many common appliances, systems, and specialty items, albeit with itemized caps, this company operates similarly to its competitors.

What does TotalProtect cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Smoke Detectors
  • Doorbells
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Built-In Trash Compactors
  • Garage Door Openers
  • Garbage Disposal

Specialty Items

  • Pool/Spa

Contract & Price

Contract Details

Annual Premium
Starting at $230
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.3 / 5

Starting at $230, TotalProtect’s premiums are the most affordable in the industry. Their 12-month contracts, moreover, do not require home inspections beforehand. Personalized quotes are available by way of their online calculator, and they offer full refunds within the first 30 days of the contract, provided no service has yet been performed.

Sample Contract

TotalProtect provides a sample contract for potential customers on its website: TotalProtect Sample Contract

Cancellation Policy

1. You may void this Agreement within 30 days of the coverage effective date for a full refund of the contract fees paid if no claim has been made. The right to void this Agreement as provided in this paragraph is not transferable. A ten percent penalty per month will be added to any refund required under this paragraph, including any accrued penalties, that is not paid or credited within 30 days after termination of this Agreement pursuant to this paragraph. 2. You may cancel this Agreement within 30 days of the coverage effective date if a claim has been made, or at any time thereafter, at which time you may be entitled to a refund of unearned contract fees paid based on the short rate schedule less a processing fee of twenty-five dollars ($25) and less the cost of any services performed pursuant to the Agreement, where permitted by law. If the refund calculation results in you owing us payment for services provided, we may bill you for the lesser of the net amount due to us or the unpaid annual term contract fee. We will bill or charge you any balance owed to us through the same mechanism as any previous installment billings, or we will direct bill you if such a mechanism is not available. 3. We may terminate this Agreement immediately, after any applicable notice provisions, for non-payment, fraud or material misrepresentation. If we terminate for fraud or material misrepresentation, this Agreement is void and we shall refund all paid contract fees if no claims have been made. If a claim has been made, we will follow normal cancellation procedures as outlined in this section.

Claims & Service

Claims

Service Fee
$75, $125
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Contractor Network Size
40,000
Service Recall Period
180 days

Claims Processing - 4 / 5

Though they have low premiums, TotalProtect's maximum service fee of $125 is high for the industry. Having said that, their recall period of 180 days is industry-leading. Otherwise, TotalProtect’s in-network exclusivity, as well as its 30 day waiting period, falls directly in line with the industry average.

TotalProtect Reputation

Company Details

Year Founded
1979
BBB Rating
B

Reputation - 4.2 / 5

TotalProtect’s parent company, Homesure of America, has maintained a B rating with the Better Business Bureau since 2007. There are, however, 1,662 total complaints, as well as 61 negative reviews. This is opposed to their three neutral and two positive reviews.

Contact & Additional Information

Homepage URL
https://www.totalprotect.com/
Company Phone
(866) 607-9674
Headquarters Address
1625 NW 136th Ave, Sunrise, FL, 33323
Mailing Address
1625 NW 136th Ave, Sunrise, FL, 33323
Year Founded
1979

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116 Customer Comments & Reviews

Loading Reviews ...
cwdavid012
5/5/2021
We were with Total Protect for several years. Our home needed a motor for our A/C unit according to the service technician sent by TP. After two weeks of waiting in August, the technician claimed he couldn't find a motor. He told us he just happened to have a used one on his truck. I explained to him I wanted a new motor. After his belligerence and promise to order to the blower, I accepted the old blower "temporarily." It has been 6 months and 6 calls without any service to get us a new motor. The next communication we received was in the form of a letter from TP saying after 30 days we would no longer be covered. Tbe technician told TP he gave us a "reburshied" motor which is a lie. TP... Read More

M
Maria F
3/15/2021
We had TotalProtect Home Warranty for almost 10 years - but something happened to the company recently, and we are EXTREMELY FRUSTRATED with their handling of our claim: for (as of today) 2.5 months (!) after submitting the initial claim, we are still waiting for the reimbursement check for our unrepairable electric range - and WE have to pay our credit card all their fees for the purchase of a new range!!! I have been calling the Customer Service every week - and were told SEVERAL TIMES that we will receive the check in 7-10 business days - and that if we do not get it, we should contact the Customer service again. It is NOT service, but rather plain EXTORTION!!! We paid our part of the... Read More

D
Donna B
2/10/2021
I have been a customer with Total protect since 2012 and have only used the service five times. I called to make a claim to have my stove serviced in January of this year 2021 and I was told that my contract was cancelled. When I asked why I was told that there were not enough service providers in the area anymore and they didn't want to get a bad review for not being able to send out a technician. Mind you they had cancelled my contract in the middle of November 2020 and never sent a letter or anything informing me about he cancellation. The one thing they did do was charge my account for November and December of 2020 and I am getting the run around when it comes to refunding my money!!!!!

James J
11/17/2020
Im a current customer with total protect and have been waiting a month now for my refrigerator to be repaired or replaced customer service has been little to no help in resolving the issue at this point im starting to think this was a waste of my money with this company

Beth E
11/16/2020
I have been paying for this warrantee for over ten years. I went through two websites, three phone numbers and 35 minutes to finally get a person to talk to and not have to pay $125 to do it. He sent me to someone else who did not want to deal with me and tried to send me back. I know what the problem is, I have a picture but they have to have their person come out and see it and try to fix something I know cannot be fixed. When I asked how long I would have to be without a heater, they could not give me an answer. Run to another provider.

Eugene P
10/22/2020
My oven went out in Sept and a tech came out 9/26/2000. I was told by the tech that I would hear about repair or replacement in ten business days. The repair company could not locate the part. On Oct 21, 2020 I talked to a supervisor at Total protect and was told their research dept. had to see if they could find the part after the repair company could not; but could not tell me how long it would take. This is obviously bad business practices

hennesy42010
10/19/2020
I have been a long standing customer of Total protect. I have had to used their provided services on several occasions. In 2016 I had plumbing backup problem, called them and they sent a plumber, who temporary fixed the problem. It cost us $ 1,776.36 out of pocket expenses and a $ 75.00 deductible, in which none of the expenses were refunded ! I October 2020, again having plumbing problems, I called (10/15 - Thursday) and was assured that someone would be out the next day. (DID NOT HAPPEND!) I called (10/16 - Friday) now having my hot water tank leaking water. Was reassured that someone would be out that day. (DID NOT HAPPEND!) they claim they were searching for a company within their... Read More

J
Jolynne S
10/8/2020
I have paid my premiums to TOTAL PROECT since 2009. Now, in October 2020,Our refrigerator goes out and they do not want to pay. Their technician, mind you diagnosed the refrigerator as overheated. TOTAL PROECT states that our refrigerator a Kenmore elite, is a standalone refrigerator and apparently is supposed to be kept in the middle of your kitchen and not in the designated location. When researching standalone refrigerators, Not a single refrigerator like mine is shown. Obviously this is a ploy to not pay the claim and to reduce their cost. It’s very understandable why this company has such poor reviews.

J
J W
9/11/2020
I TOTALLY agree with the previous review contributors: TotalProtect Home Warranty is fraudulent! We have been with them for four years and never had an issue, so I am guessing they are under new ownership? Our refrigerator was replaced four years ago with no issues. Our dishwasher part was replaced and repaired last year with no issues. But this year our Built-in-Microwave interior door part went bad; contracted company came out immediately. After that, we had to continually call TotalProtect to obtain an update on the status of the repair or replacement. TWO WEEKS later after we called yet again, NOW TotalProtect wants to tell us that "it was not a mechanical issue" so they could not... Read More

Salim S
8/12/2020
This company is a scheme regardless what other customers said. I had a broken refrigerator. The first contractor came after 3 weeks of calling-in TotalProtect. He replaced the compressor. One month after, the refrigerator stopped working again. I called TotalProtect and waited 3 more weeks before another company was sent. The first company refused to come back. The second company came and said that I need to replace the refrigerator. TotalProtect refused to accept the 2nd company recommendation and could not find a 3rd company to come to see my refrigerator. TotalProtect asked me to find a contractor; I went to GE appliance since my refrigerator was GE. GE came to my house and... Read More

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