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Byte Invisible Braces Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
1,642 Customer Comments & Reviews - see all comments
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Byte™ is an invisible braces company that operates nationwide to allow consumers who need minimal to moderate dental alignment to receive treatment without expensive visits to the dentist. Byte's Smile Science technology was created by renowned celebrity cosmetic dentist, Dr. Jon Marashi, to design a personalized smile that complements each patient's face. Each Byte aligner treatment plan includes your first set of retainers free after you've completed your treatment. With your Byte aligners, you will also receive whitening foam to whiten and clean your teeth as they straighten. Plus, Byte offers additional whitening and cleaning products in the Byte shop to enhance your oral wellness both at home and on the go. Byte is headquartered in Los Angeles, California.

How is Byte rated?

Breakdown

5.0/5
Pricing
5.0/5
Treatment Duration
5.0/5
Aligner Specifications
5.0/5
Fitting Options

Overall Rating: 4.9 / 5 (Excellent)

Byte launched its teledentistry platform in 2018 and has since enjoyed remarkable growth in the invisible aligner market. The company's low-cost, convenient at-home offering, and doctor-directed treatment make Byte an attractive option for patients who need mild to moderate orthodontic alignment.


 To get started, patients order an at-home impression kit or schedule a free in-office scan with a Byte-affiliated dentist. If your teeth qualify, you'll see a 3D model of your future smile before purchasing your aligners.


 Whether you start at home or with an in-office scan, your impressions will be reviewed to determine if you are a good fit for Byte invisible aligners. But don’t worry! If your teeth do not qualify for treatment, Byte will refund your money⎯no questions asked.

Byte Product Specs

Aligner Specifications - 5 / 5

Byte offers patients who need minor to moderate alignment enjoy a better smile at a reasonable cost, without having to visit the orthodontist frequently. Byte's aligners are made of BPA-free plastic that gradually shift teeth into straighter alignment. To qualify for treatment, consumers complete an impression mold of their teeth at home or schedule an in-office scan with a Byte affiliated dentist. If the patient's teeth qualify for treatment, these digital scans are used to generate a custom treatment plan. Customers can see a 3D model of what their smile could look like after treatment. Once approved, patients then purchase a full treatment package, composed of multiple aligners they will change every week. At the end of the treatment, a free set of retainers is provided to retain the alignment (recommended 6-month wear time)
Brands
Proprietary
Service Options
Mail
Types of Alignment Trays
Full Mouth
Short Term
Partial

Additional Features

  • Remote progress tracking via mobile app
  • Free teeth whitening foam with aligner purchase
  • Clinical team for remote support

Byte Pricing

Pricing - 5 / 5

Byte is an attractive alternative to other mail-order aligner services, because of the company's low-cost impression kit (refunded if your teeth don't qualify for treatment), free set of retainers after treatment, and its flexible financing options for eligible consumers. Byte's aligner treatment starts with either a $2,199 one-time payment or as low as $94 monthly payment or less, subject to pricing terms outlined here [hyperlink: https://www.byte.com/pages/pricing] .


 Byte also offers a Protection Plan that includes coverage for lost or stolen aligners as well as 5 years of retainers post-treatment to maintain your new smile. The Byte Protection Plan is a non-refundable warranty on Byte aligner treatment; once added, it cannot be removed.
Price Range
$95 - $2,199
Free Replacement
No
Cost of Additional Replacement
$0.00
Free Retainer
Yes
Financing Available
Yes
Money Back Guarantee
Yes

Discounts

Byte offers a military discount of $150 off aligner treatment for all active and retired military. Follow #byteofficial on social media to stay updated on any seasonal or holiday promotions.

Byte Customer Experience

Fitting Options - 5 / 5

Byte uses the impression kit molds or in-office digital scans to create the custom aligner treatment plan. Fitting and ongoing treatment is all performed remotely. After you purchase your aligners, you'll soon receive the first 15 steps of your aligner treatment delivered to your door. If your treatment plan includes more than 15 steps, the remaining aligners will be sent later to ensure your treatment is tracking correctly. For support, head to their support page for next steps.
Customer Service Hours
Monday–Sunday, 8:00 AM - 5:00 PM
Communication Method
Phone
Email
Patient Portal
Video Chat
Social Media
Year Founded
2019
BBB Rating
A+

Other Reputational Data

Byte has earned an A+ rating from the Better Business Bureau. The company has also earned accolades on Trustpilot, where consumers award the company 4.7 out of 5 stars.

Company Profile

Full Name
Byte Invisible Braces
Company Website
Headquarters
12100 Wilshire Blvd, Los Angeles, CA, 90025

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1642 Customer Comments & Reviews

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C
Chloe C
3/19/2021
I am 10 weeks into my treatment doing bryte at night and i love it! I have seen a different starting towards the end of my treatment, looking forward to what I will see in the remaining 5 weeks!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
We do what we can to provide you with an experience that works best for your lifestyle and needs. Thank you for your review! We cannot wait to get you to that last step in your treatment :)

Bridget S
3/18/2021
Easy to work with. Great customer service. Really great results so far. My only complaint is that I was sent 15/15 aligners for my bottom teeth. I thought i was almost done when I hit number 14/15. Then they told me I actually had 18 on the bottom and had to now wait 5-7 weeks to get the last three. That was not made clear before and adds a significant amount of time to my whole program.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Thanks so much for providing that feedback. We apologize for any miscommunication that took place in regards to your treatment plan. When a treatment plan is longer than 15 weeks, we only send the first 15 sets to start. This is so we can do a check-in with you at that point to make sure things are moving in the right direction, and if your teeth are not tracking properly we can make adjustments to the rest of your treatment plan. We are excited for you to finish out the rest of your treatment, and cannot wait to see your final results :)

R
Rachel
3/18/2021
So far my experience has been a pleasant one. The alignment system has been easy to use and clean. My customer care specialist Jacob has reached out multiple times to see how things are going and recommend tips or products. The Byte box was organized and had clear instructions.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Thank you for sharing your experience. We are so glad to hear that Jacob has been so helpful to you throughout your Byte journey. We can't wait to see your progress as you continue treatment :)

Kaila M
3/18/2021
I was nervous about wasting money but it was OHHHH SOOO WORTH IT! I’m almost done and it’s helped my teeth sooo much! 100% worth it!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
YAY!! We are thrilled you chose Byte for your smile transformation journey, and cannot wait to see your results once you finish treatment. We hope you'll share some photos with us :)

Kirstyn W
3/18/2021
Byte has been awesome! Love the product so far. The staff has been super helpful.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Thank you! From the moment you purchase your impressions to the moment you get your retainers, our care team is there for you, every step of the way.

S
Susie
3/18/2021
Having help every step of the way on my journey to improve my smile has been great!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Thanks for sharing your experience. Our customer care team does just that- we CARE! They are always available to help and provide assistance every step of the way. We can't wait to see your smile progress each week :)

natprat1016
3/18/2021
So far Byte has been great. Easy from the start. Got my aligners and goodies and the directions were easy to follow. So far I’ve had good results. I’m not done yet but it’s been an easy process for a fraction of the cost. So far, I would recommend

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
This is amazing! We are so happy to hear about your incredible experience so far. We know it's only the start, but we can't wait to get you to that last step. Let us know if you have any questions throughout your treatment! We've got you.

melliesgiants
3/18/2021
Awesome Customer Service! They’re so polite and helpful in answering any questions and concerns

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Fantastic to hear you're having a great experience :) We can't wait to see what your Byte journey does for you!

P
Patricia b
3/17/2021
Wonderful results with a painless process. Follow the guidelines- which are easy and you will be pleasantly surprised! Customer service responds quickly and helps with your questions.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Fantastic to hear you're having a great experience, Patricia :) We can't wait to get you to that last step.

katiesears0
3/17/2021
I haven’t gotten my aligners yet but since I started the process I’ve had three people already talk to me about the plan and the process. They are all supportive and super nice and very excited to be apart of this journey with me. The impression kit came quickly and it was super easy to do. They give you so many different ways to be able to get the best impressions possible before you even start it. I can’t wait to get my aligners so I can start my journey fully with byte!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
We are so excited to be apart of this journey with you and cannot wait to see the progress week to week! Our customer care team tries to make this journey as simple as possible, and we are glad to hear you have felt that :)


Top Rated
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