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Bay Alarm Medical Alert System Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
907 Customer Comments & Reviews - see all comments
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Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm Medical stresses service reliability and efficiency.

How Do We Rate Bay Alarm Medical?

Breakdown

5.0/5
Monitoring
5.0/5
Equipment
5.0/5
Contract and Price
5.0/5
Reputation and Certifications

Our Overall Rating: 5 / 5 (Excellent)

Bay Alarm Medical Alerts offers quality equipment and competitive prices with no contracts, cancellation, or activation fees.

All their equipment can connect to one of their three monitoring centers via landline, cellular, or mobile/GPS, making them a convenient and versatile option for active and limited mobility users alike.

Even their most basic system, the In-Home Medical Alert, features an excellent 1,000-foot range, a long battery life, and superior sound quality for a reasonable price.

Their commitment to versatility and efficiency extends to roads as well, since they offer the world's first in-car medical alert system.

Anyone looking for a reliable, affordable medical alert service from a highly-rated company will find Bay Alarm Medical Alerts delivers everything on their wish list and much more. For their exceptional products and services, Bay Alarm Medical gets our highest possible rating.

Bay Alarm Medical Equipment

Equipment - 5 / 5

Bay Alarm Medical Alerts features high-end, reliable equipment at a competitive cost.

Customers can choose between different types of call buttons (wristband or neck pendant), and methods of communication with the call center (landline, cellular, and mobile/GPS).

Battery life for the base station and mobile unit is on the high side of average for the industry, as is the base station's range. Bay Alarm also offers the Splitsecnd, a first of its kind in-car medical alert system that provides immediate assistance in the case of an accident.

The device works with almost all cars and has an added help button in the case the driver needs any type of assistance. Finally, all of Bay Alarm Medical's products are easy to install, requiring little more than a simple plug-in.
System Types
Home Landline
Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
72 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
2-Way Communication
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
Verizon
AT&T
Equipment Warranty
Lifetime Warranty on Help Button; 1 Year Warranty on Mobile/GPS unit

Monitoring

Monitoring - 5 / 5

Bay Alarm Medical's medical alert systems are professionally monitored 24/7 at one of their three outsourced call centers, by multilingual staff.

Both in-home and GPS products are all exclusively on AT&T’s 4G LTE network, one of the largest in the U.S. (Most of Bay Alarm Medical's competitors are still on 3G.) They consistently get good reviews for their prompt, expert monitoring technicians.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Outsourced
Number of Monitoring Centers
3
Services
24/7 Monitoring
Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Bay Alarm Medical cost?

Contract and Price - 5 / 5

Bay Alarm Medical consciously keeps their prices very competitive, starting at just $19.95 per month, with zero contract or cancellation fees.

Since the system is self-installed, that's another savings opportunity. Bay Alarm Medical also provides a helpful 30-day trial period for customers to evaluate whether a medical alarm system is a good choice for them.

Starting Prices per Month

Landline
$19.95
Cellular
$29.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
No equipment fees
Free Trial Period
30 days
Cancellation Policy
No cancellation fees. Bay Alarm Medical also prorates for unused months.

Bay Alarm Medical Reputation

Reputation and Certifications - 5 / 5

Bay Alarm Medical enjoys an excellent reputation in the medical alert industry, with a very good 8.8 TrustPilot score and an A+ rating with the BBB.

Their call centers, though outsourced, are certified by the Underwriter's Laboratory and The Monitoring Association.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)

Additional Ratings

TrustPilot Rating
8.8 out of 5
BBB Rating
A+
BBB Positive Reviews
0
BBB Neutral Reviews
0
BBB Negative Reviews
4
Date Collected
2017-08-17

Disclaimers


Contact & Additional Information

Homepage URL
Headquarters Address
2600 Stanwell Dr #103, Concord, CA, 94520
Mailing Address
2600 Stanwell Dr #103, Concord, CA, 94520
Year Founded
2007

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907 Customer Comments & Reviews

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Freda C
6/24/2016
Very pleased with this company. Once i accidently pushed my button and was immediately contacted by Bay Alarm and when I told them I accidently pushed the button they didn't get upset with me. then when i had lost power here for nearly 24 hours they immediately called me when my power came back on to check on me. Made me feel that they really cared.


G
georgia t
6/24/2016
luckily i have not had to use my alarm but it gives me assurences that it's there for me when i do


Donato G
6/24/2016
Recently I had to use the panic button they where there in 4 minutes to take me off to the hospital.


Billie G
6/24/2016
Yesterday I was getting ready for work and I heard this unusual sound from our voice mail on our phone (I thought). My Mother came in my bathroom and said "It works". I wasn't for sure what she was talking about, she then replied " I caught my walker on the cord of that machine and it fell on the carpet and she said a man came on wanting to know Doris and Billy are you ok ? We have just received this product last month and it is a relief to know that while I am working I can rest easier knowing They will receive prompt action if needed !


Marilyn R
6/24/2016
Always available to answer any questions. When I had an electrical problem triggering.an alarm which I was unable to respond, they contacted my children on my emergency contact list. I couldn't be more pleased with Bay Alarm


I
I u
6/24/2016
I have been using Bay Alarm Medical for both my Mother and Mother-in-law whom are in the late 80's and have been very happy with the service! My Mother-in-law has used them approx. 6 times and my Mom 2 times. They were very quick to respond and send out ambulances. It truly gives the family peace of mind! Would not use anyone else!!! A++++


J
Jeannette E
6/24/2016
Gives our family Peace of mind knowing she (my mother-in-law ) is not alone all day by herself.


S
Stella P
6/24/2016
Bay Alarm Medical is a great service. I highly recommend them to anyone that is looking for an emergency response service. I have an 85 year old mother at home and the peace of mind that Bay Alarm Medical gives me is priceless. The few times that the call button was accidentally pressed, their response was immediate.


H
Helen G
6/24/2016
The medical alarm system was very easy to install and to use. The company representatives were very customer service oriented and friendly. It was very reassuring to me and my family to have this service.


D
David M
6/24/2016
I subscribed to Bay Alarm for my 94 yr. old mother. Once I was awoken at 1am by your person calling me / alerting me of an accident. I immediately drove to my mother's only to find her fast asleep.???? Once again I was phoned by you saying same....I phoned my mother who told me she was watching tv...everything was fine. ??? I have been meaning to call you about these two incidences. I instructed my mother not to wear her pendant to bed, as she might have rolled over onto it by mistake and thereby setting off the alarm. ??? I give you a very good rating in that whatever the issue was, at least you called... but something's not right. I need to go over and test the system... Read More



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  • Professional monitoring included with all plans
  • No activation fees or long-term contract required
  • At-home and/or mobile protection
  • Connect via landline or cellular devices
  • Optional fall detection