Bay Alarm Medical Alert System Review
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907 Customer Comments & Reviews - see all comments
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Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm Medical stresses service reliability and efficiency.
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907 Customer Comments & Reviews
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Bay Area Medical needs to provide much better customer service. After a recent power outage lasting almost six hours, the company did not call to check on me for ten hours. When someone did call to check on me, I wasn't at home. No one from the company then called my cell number, as requested, but my emergency contacts were notified, which was upsetting to them. The message said to plug in my device. It had never been unplugged (power outage instead), and the power had been back on for it for ten hours. That belated recording was NOT helpful. When I called to complain, a young man insisted they had a recording of their call and message on my cell. I assured him that wasn't possible, that I... Read More
I am a Bay Medical customer and very satisfied with my service.
Bay Alarm is a very practical, safe and economic system.. Set up is easy to set up and works like a charm. Although I have not had to use it for an actual emergency, my confidence level is very high because you have the ability to test the service monthly (like a practice drill!
I highly recommend Bay Alarm for their efficiency and economy.
This a great product that has given our family peace of mind knowing our mother is being professionally monitored 24/7 thanks for your product!
Even when testing or pushing my alarm Bay Alarm is always quick to respond and the operators are courteous and helpful.
My Mom used the bay alarm medical for almost a year. The hook up was simple and the customer service was very efficient. It was a great comfort knowing that this was available for Mom and at such a reasonable price. When Mom passed away we simply mailed the box back and our account was cancelled.. Thank you Bay Medical and thanks to all the customer service reps we spoke with they were always kind and helpful. I recommend this company to anyone wanting a medical alert.
I have found that every time help was needed the response time was excellent. I also appreciated the fact that family members were notified timely
Beginning to look for device that I can use anywhere, not just close to home.
I have had my Bay Alarm for about 2 months now. The staff is friendly and very helpful. They are great at responding as I am testing my system. I have had a couple of times that my dog unplugged my system when I wasn't home. They called to let me know and also contacted my back up person when I didn't respond. I am very pleased with the company and service and I have recommended it to others.
I have accidentally set alarm off and representatives have always been prompt, courteous and friendly. I wanted 5 full stars!
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- Professional monitoring included with all plans
- No activation fees or long-term contract required
- At-home and/or mobile protection
- Connect via landline or cellular devices
- Optional fall detection
