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GreatCall Medical Alert Review
ConsumersAdvocate.org
60 Customer Comments & Reviews - see all comments
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Founded 2006, GreatCall is a medical alert equipment manufacturer and monitoring service provider that offers nationwide coverage suitable to a wide range of seniors and others who may require help to remain safe and independent. The company's GPS-enabled devices are also well-suited to customers leading active lifestyles. GreatCall is located in San Diego, California.
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60 Customer Comments & Reviews
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this jitterbug is awful. I had US Cellular for years until my husband and I retired. I wanted to get something a little less expensive. this proved to be the wrong move. I NEVER take my phone out of the house where I have WIFI service but I still get charged more that US Cellular ever charged me. Don't know why? I guess I will Just buy another phone since you can not use their phone with any other carrier.
My father had an emergency and the company only called one phone number listed for the first contact person even though there were two numbers listed for each of the four contacts. At the time, the first person could not be reached at the first number listed. When I called to find out the problem, they stated that a secondary contact would not be made unless my father was able to tell them to contact a second person. This is insane since there could be a time when my father could not relay his wishes. In this instance they did not ask my father if he wanted someone else to be called. What is the purpose of having multiple contacts if the company does not try to reach them?? When... Read More
My mom has had the Lively device for a year and we’ve already had it replaced once and now it doesn’t hold a charge more than 3-4 hours. My 80 year old mom try to contact Great call 2 or 3 times and had trouble getting through and disconnected. She was very frustrated and so when I tried to call today and explained our issue, I was told that we could get a new device but it would cost another $49.99 because it went out of warranty 2 weeks ago. When I complained I got the let me check with my manager and then came back with a sorry, cant do anything. I asked to talk to the manager and he wouldn’t let me saying “I already talked to her.”
I would not recommend that anyone get hooked up with GreatCall Phone service. The booklet that came with the phone had many pages missing. They did send me another booklet that had all the pages, but there are a lot of things that it does not cover. My voice mail was not working and when I called them, they said, "We have been having a lot of trouble with our voice mail." They gave me a phone number that I have to call every time I want to get my voice mail. I successfully used the number once. The next time I used it there were problems. The third time I called that number, it wouldn't work. It just kept repeating the message over and over. When I tried to hang up, no mater what... Read More
Had one week . Device stopped working. They are sending another one out. MAKE SURE YOU GET THE INS. ON IT FOR 3.OO MORE A MONTH WILL SEE HOW THIS NEW ONE WORKS.
Jerry Lucero I bought a great Call I like the size but i put in my pocket and the glass broke no one would replace the glass. I many cell phone over 30 years and never had a front glass break. all i could was dump it, and take the loss.
Your device did not work ! Very frustrating to me and my 96 year old mother. After replacing the device 2 times we were informed after talking to 3 supervisors that if the device is used near large bodies of water. The device will continue to look for a signal and wear the battery down. We sent the devices in early September 2017 and have not been reimbursed. I am now on my third call to the Service center and on hold for 20 minutes. If you live near any body of water, do not waste your time.
We chose the Lively because of battery life and smart phone app options, like being notified when greatcall was contacted and being able to locate my mother via GPS. She had one unit active for less than a week before it started having problems. We were told that every time the battery was changed, the app would need to be reinstalled on her phone and everything would need to be set up again. How many seniors using this device can do this?? Once we received the second unit, it worked for less than 2 days! We could not change the battery and I will be sending it back.
Will not take voicemails. Was sent a second phone, it still will not accept voicemails. Everything set up properly, incoming calls ring six times then nothing, phone goes dead! Not a good phone for dementia patient, too confusing for senior citizen. Just has bigger numbers!
I have had the old version for a number of years and have used it once. Was so pleased with the response. I have stepped on it a couple of times by accident and still such a quick response. Was so excited to get the wearable as I was wearing the old one on my wrist and it was heavy and not very attractive but cannot stand the ones around your neck. I realize some folks do not have a smart phone so that may be their best option.
And the cost if half the price per month. thanks for coming up with an alternative. Fances Rang Chenoweth.
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Free Month with Annual Plans
- Selection of At-Home & On-The-Go Devices
- Water-Resistant, Shower Safe
- Customer Portal for Activity Tracking & Connecting with Loved Ones