Promoted
Our Partner
Free Month with Annual Plans
- Selection of At-Home & On-The-Go Devices
- Water-Resistant, Shower Safe
- Customer Portal for Activity Tracking & Connecting with Loved Ones
GreatCall Medical Alert Review
ConsumersAdvocate.org
60 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Founded 2006, GreatCall is a medical alert equipment manufacturer and monitoring service provider that offers nationwide coverage suitable to a wide range of seniors and others who may require help to remain safe and independent. The company's GPS-enabled devices are also well-suited to customers leading active lifestyles. GreatCall is located in San Diego, California.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for GreatCall Medical Alert
60 Customer Comments & Reviews
Loading Reviews ...
Great idea. In use is questionable. We just took a 3 day trip out of state,yet the weekly report shows we were out and about for 19 hours. Wife wears it every day yet it usually reports less than 6 days use. It is on the charger EVERY night for at least 8 hours yet a couple times a month it turns off from low battery after about 11-12 hours of being on.
I got a Great Call and a Jitterbug phone at same time. I did not know you could buy the phone at Best Buy. Wish I had as this one has never worked and the terrible Cust Service will not take it back. The button next to the bed was fine but it blinks all night and keeps me awake. When I called CS they said it needs to prove its working??? Then CS is almost impossible to reach and when you do they are not very helpful. No necklace came with the button so if I fall in living room what then so I called and they sent me a lanyard that had no connection to the button Another call and they sent something to attach to button and my engineer son could not do it. Another call and a part was sent... Read More
The Lively will not hold a charge and spends most of the time on the charger. The Splash was much, much better but when I tried to switch back to it from the Lively I was informed that it was no longer available. It is only supported if you had a Splash and never "upgraded?" to the Lively.
Does not stay connected to my phone.
My Mother-in-law had a greatcall. Battery life on the unit sucks, 12 hours or less. What good does the unit do if it has to be on the charger 50% of the time, NONE. Thats what happened when she fell a few days ago, greatcall was on the charger because she had forgotten to charge the night before. Thank God she was able to get up and to a phone. We are Switching!!!
My Boss Mark is 90. He loves the mobility it offers. Excellent choice if you're a Senior
Poor service! Thought equipment was working until trying to use it, not even working! False sense of security!! Bought brand new equipment and they said there equipment was malfunctioning! Wanted to ship another one for 24.99! Dont use this company!
Battery life is about 7-8 hours. Even had them send a second set and had the same problem. Don't buy this product.
After quite a bit of research, we decided to get a Lively Wearable for my husband after a fall caused by a diabetic low last winter. When we received it, we received the wrong color. I contacted customer service and they said they'd ship the right 1 with a return shipping label. When we received the 2nd 1, they sent the big, boxy 1, not a Wearable, and there was no return shipping label. I contacted costumer service, again, and they apologized and said they'd send the right 1 and make sure we received a return shipping label. We finally received the correct device the 3rd time around, and received the return shipping label to return the 2 incorrect devices. We thought things were... Read More
I called Greatcall for a gold lifeline for my mother-in-law who is 86 years old and has some serious medical issues. The first one arrived as promised but when we got it set up and activated we found out the next day that there was an issue with it. I called customer service and spent an hour with the technician trying to figure out what was wrong. She finally agreed that we needed to replace it. I received the second one within the next 6 days and had it activated the evening of 2/6/17. Everything seemed to be fine. I stopped into check on her this afternoon and found that it was not working. I called customer service once again and was transferred to a technician. After trying many... Read More
Top Rated
Our Partner
Free Month with Annual Plans
- Selection of At-Home & On-The-Go Devices
- Water-Resistant, Shower Safe
- Customer Portal for Activity Tracking & Connecting with Loved Ones