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Medical Guardian Medical Alert Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
609 Customer Comments & Reviews - see all comments
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Medical Guardian is a medical alert provider that was founded in 2005. Headquartered in Philadelphia, Pennsylvania, this company strives to offer services that are tailored to the consumer’s needs, complete with 24-hour monitoring. With its many plan options and devices, Medical Guardian stands out in the industry for product variety, the wide radius of its wireless devices, simple two-way communication, and for its 13, U.S. Based, 24/7 monitoring centers.
 
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How is Medical Guardian rated?

Breakdown

5.0/5
Monitoring
4.8/5
Equipment
4.8/5
Contract and Price
5.0/5
Reputation and Certifications

Overall Rating: 4.9 / 5 (Excellent)

Medical Guardian provides an excellent variety of high-quality, reasonably-priced medical alert systems that cater to both users and their caregivers.

The company offers professional monitoring from their 13, U.S.-based, 24/7 monitoring centers, all of which are certified and equipped to provide ongoing service even in extreme situations.

Furthermore, its state-of-the-art smartwatches put Medical Guardian at the forefront of technological advancement in the realm of medical alerts. Medical Guardian scores highly with us for its diversity of products and straightforward, customizable services.

Medical Guardian Equipment

Equipment - 4.8 / 5

Medical Guardian offers five easy to use and install devices with that can be equipped with optional fall detection and your choice of landline, cellular, or mobile/GPS connectivity.

They have five different medical alert packages available, each equipped with the clients' choice of pendant, wristband, or clip-on water-resistant alert buttons.

Their most affordable system, the Classic Guardian, boasts an impressive 1,300-foot button-to-base station range in every direction and a 32-hour backup battery life. Other devices offer even longer battery life—up to seven days.

Medical Guardian recently introduced the Guardian Mini. The unit is quite petite, weighing in at just over an ounce and measuring 1.38 inches across. You can wear it on a lanyard or clip it anywhere on your person with the clip that's included.

Medical Guardian offers a mobile app that can be set up to issue a variety of alerts to family members. For family members and caregivers who prefer not to install the app, alerts can be delivered via text message or email.

The company’s latest product is the MGMove smartwatch, powered by AT&T 4G LTE. The touch-screen device has a multitude of features that combine the conveniences of a smartwatch with the functionality of a help button. It can report emergencies to the monitoring center using the SOS app, track their steps to keep up with their daily goals, check the weather at any time, and set reminders. The watch can also be used as a messaging device between the user and their Care Circle members.
System Types
Home Landline
Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Bracelet
Mobile/GPS Battery Life
168 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
2-Way Communication
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
Verizon
AT&T
Equipment Warranty
Lifetime Warranty

Monitoring

Monitoring - 5 / 5

All of Medical Guardian's 13 monitoring centers are U.S.-based and certified by Underwriters Laboratory, which recognizes the highest equipment safety and reliability standards in the industry.

Their centers also hold the CSAA Five Diamond Central Station Certification, awarded to monitoring centers that are committed to achieving excellence in both quality standards and customer service.

With state-of-the-art servers and telecommunications equipment, Medical Guardian's monitoring centers are capable of 100% redundancy even under the most severe scenarios.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Owned
Number of Monitoring Centers
13
Services
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Medical Guardian cost?

Contract and Price - 4.8 / 5

Medical Guardian provides free activation for all their standard medical alert systems. Shipping is free when you sign up for a quarterly or longer contract.

Medical Guardian offers free equipment for two of its five products. Their services are equally affordable, with prices ranging from $29.95 to $49.95 a month. Its newest product, the MGMove smartwatch, has a purchase price of $199.95 and a service plan that costs $44.95. It offers enhanced features such as reminders and messaging. The lowest-cost option from Medical Guardian’s line of on-the-go and at-home medical alert devices includes a free neck pendant or wristband with a call button.
Medical Guardian does not require customers to make a long-term commitment. You can pay for service monthly. However, the company discounts its prices when you select the quarterly or annual payment option.

Starting Prices per Month

Landline
$29.95
Cellular
$34.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Minimum Contract Length
1 months
Activation/ Installation Fee
None
Equipment Fees
Varies by product.
Free Trial Period
None
Cancellation Policy
Medical Guardian will refund any prorated amount due based on the date the equipment was received, minus a $50 restocking fee as outlined in the Terms of Service.

Medical Guardian Reputation

Reputation and Certifications - 5 / 5

Medical Guardian devices have won numerous consumer honors. Medical Guardian is accredited by the Better Business Bureau and holds an A+ rating with the organization. That rating is at odds, however, with the poor rating awarded by customers who review Medical Guardian on the BBB website: Just 1.1 out of 5 stars.

The company earns an impressive 4.6 out of 5 stars from customers who review it on Google.

Trustpilot users aren't enthusiastic about Medical Guardian, however, and give the company a "bad" rating of 1.7 out of 5 stars. Medical Guardian does take the time to check and respond to consumer reviews.

Medical Guardian monitoring services are certified by Underwriters Laboratories, The Monitoring Association, and Factory Mutual.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)
  • Factory Mutual (FM)
  • Department of Defense

Additional Ratings

TrustPilot Rating
11.0 out of 5
BBB Rating
A+
BBB Neutral Reviews
0
Date Collected
2023-06-27

Disclaimers

Contact & Additional Information

Homepage URL
https://www.medicalguardian.com/
Headquarters Address
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Mailing Address
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Year Founded
2005

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609 Customer Comments & Reviews

Loading Reviews ...
J
Jame P
10/4/2016
Though (thankfully) I have not needed to use it so far the product is as advertised and should serve me well.

B
Barbara S
10/4/2016
I ordered the service for my 87 year old mother. She refuses to wear anything around her neck and didn't want anything bulky on her arm. She agreed to try this unit because of the wrist band, which is like wearing a watch. I tested the unit and the response was quick. I ordered 2 day shipping and it came on time. The code was missing for the lock box so I called customer service. He could not have been more pleasant or helpful. Within a few minutes, everything was ready to go. I have tried other services, but selected this one because of its high ratings. I'm glad I did.

J
Joan C
9/30/2016
So far very good. Very comfortable to know that should anything happen to me like falling I can be rest assured and call for help. I am elderly and very fraile.

V
Vicki M
9/29/2016
My first experience was great and the voice on the other end was very helpful. The last experience, not so much. I got called early in the morning around 6AM. I was told my mother had activated her alarm but was fine. The woman on line told we she had followed protocol and called the ambulance. I asked her again if my mother was hurt if she said she was all right. There was what sounded like a loud sigh and I was told the ambulance had been called (I was left with the impression that the operator was irritated that I would ask again). I left to go to my mother's home and the ambulance had already been there and gone (a matter of 10 minutes). This was a waste of time for EMS. I... Read More

D
Donna H
9/19/2016
Your response was so prompt when my husband passed on the 13th of September. It was so reassuring that all we had to do is contact you. God Bless you for what you do.

J
Joan C
9/17/2016
I ordered Medical guardian as I was having surgery & would be recovering alone at home. Fortunately I have not needed to use the service as my recovery was quick & uneventful.

D
Doreen
9/17/2016
Very pleased with prompt response to questions and with customer service

Richard W
9/14/2016
The Medical Guardian system is the TOP rated medical alert system that is on the market today. Initially, I had purchased the ADT medical alert system but I soon discovered that I had made a mistake. The ADT Corporation specializes in HOME SECURITY, not medical alert systems. Their customer service is poor and they overcharge for their service. I promptly cancelled my subscription before the end of my 30 day free trial period. Now that I am a Medical Guardian customer, I feel more secure, especially when I travel away from home. Already, I have had to press the "magic" button requesting an ambulance to take me to my local hospital Emergency Room after I had collapsed at my home. It was my... Read More

O
Orabelle E
9/14/2016
My mom has fallen twice with no one around. I did some research and decided on Medical Guardian. Now that she has this system in place not only does she feel more secure but the family can go about their day confident she will get immediate help if ever needed. She accidentally pushed the call button on her necklace and we got to experience the process live. Thanks for the excellent customer service with connecting the device.

J
Joseph T
9/14/2016
A must have for anyone who lives at home with a medical condition or who is elderly.

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