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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
ferrenniainvestments
2/19/2021
Daniel is professional and thorough. I would appreciate he be our assigned technician. He was on time too. Thank you.

David F
2/19/2021
Daniel is professional and thorough. I would appreciate he be our assigned technician. He was on time too. Thank you.

J
James S
2/19/2021
Great guy. Did everything that he was supposed to do. Keep up the good work 👏 👍

J
Javier B
2/19/2021
Alejandro Medina-Pillado came earlier than the 4-6 pm scheduled time, which I appreciated. He listened to my concerns and quickly addressed the issues. Gave me great feedback about what not to do with my ant problem, which I was not aware of. He was professional, courteous and answered a couple of questions before leaving. Thank you

jkelley2879
2/19/2021
Very professional in all aspects of the job. Explained in detail on video message all completed work.

Carlos C
2/19/2021
She was very attentive and helpful. and also very clear on next steps. Thank you.

bstricklin5
2/19/2021
Technician was here 3 minutes and I was charged for her to walk to the back yard. Seeing that nobody was home she left and I still got charged. This wasn't the first time this happened. Little did they know I have cameras around my house. I would not recommend to anyone. I called and called my service.

candgrhodes
2/19/2021
Dillon was very pleasant and professional and was readily accepted by our old, cranky dog. Dillon was great!

cstover2146
2/19/2021
Our technician was so friendly and helpful he listened to our pest concerns and gave us a plan to fix our ant problem. We was extremely detail oriented and professional

Denny S
2/19/2021
worked fast and informed me what and ware he was spraying. he was friendly and professional.

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