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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
gferry0323
2/19/2021
I was pleased with my recent service by Aptive. Logan was friendly and answered all my questions. He explained the winter treatment so that I understood what he was going to do. When the treatment was complete, he inquired if I had any further questions before he left.

Sarah W
2/19/2021
Tristan was very professional and accommodating. He was efficient and worked quickly!

A
Allen M
2/19/2021
Bryan is polite and professional, and is very customer-oriented in his approach to the work. Enjoy having Bryan perform our service.

abluesamuel
2/19/2021
He was very friendly, and knowledgeable about what he came to spray for. Just all-around professional.

Helen E
2/18/2021
I contacted Aptive to see if they could help me with a problem in my yard. They came the next day, they were on time and listened carefully about my description of the help I needed. The servicer had a plan figured out and then treated the area. He left me feeling relieved and confident that I didn’t need to worry more about the problem.

M
Marie K
2/18/2021
Talen is courteous and did a good job today. He deserves to get a bonus, but I couldn’t open the link (http://goaptive.com/wow/). How do I give him a bonus for a job well done?

H
Henry
2/18/2021
Very happy with service. He was friendly and thorough. Always great service.

randtincorvia
2/18/2021
Awesome!!! Perfect!!! The technician hit everything and asked if I needed anything else.

J
Jerry E
2/18/2021
Manuel called ahead arriving when he said he would. He very informative and professional with our interface today.

kupar2095
2/18/2021
Very professional service and experienced employees ! Will definitely recommend to family and neighbors. Good job!

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