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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
D
Donna M
1/25/2021
Darwin was very thorough and professional. He spent time getting ant bait into an area underneath our dishwasher.

D
Donna B
1/24/2021
Aptive always keeps my home pest free. Thank you for doing this.

barkhaspatel
1/24/2021
We had one of our recent quarterly services with Jerry Gaiters and he was the best technician yet that we met from aptive. He texted and called about an hour ahead of time. And when he arrived, he asked if I wanted him to start treatment indoors or outdoors. We have seen other technicians just come and go. He also came inside with shoe protectors and was very kind to ask permission to use/enter. He took his time to spray every corner and didn’t rush. He even sent a follow up text after leaving to remind me about mopping. Hope we see jerry again! Thank you!

S
Saralilia
1/23/2021
Jay Pérez was great. He was even willing to treat the interior of the house, which we didn’t need today. Very helpful and thoughtful.

K
Kathleen L
1/23/2021
Friendly n knowledgeable. Tech asked questions to make sure she was aware of any issues we might have.

Maureen O
1/23/2021
A job well done in a timely and polite manner. The exit knock was very helpful!!

L
Lisa
1/23/2021
Thank you for treating our kitchen area as requested. We needed it.

Claire Z
1/23/2021
Murphy was very efficient in spraying the inside and outside of the house,plus the two attics.

B
Beverly M
1/23/2021
The Tech was on time and informed me when the work was completed and asked me to lock my gate..

M
Muriel P
1/23/2021
Thank you to the technicians for a job well done. Unfortunately I do not recall their names and I don’t see it in the text or comments. They were kind to tell us they were at the property and were clear about the process (asked if they should ring when done or not). Thank you.

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