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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
aejandroescamilla
1/20/2021
Rolondo Dugus did a great job. As always, he was very helpful & respectful.

cinnymon67
1/20/2021
Masked,courteous, thorough job and sprayed my areas of concern inside my home

Allison B
1/20/2021
John went above and beyond during his time servicing my house. He made sure to knock on my door before and afterwards to let me know he was there and when he had finished and was very polite and professional. He also took pictures of problem areas he treated which was helpful.

jerfullman
1/19/2021
As always your tech did a great job. He was fast and did not interfere with the activities of the household. Of course, we don’t have ants this time of the year and with your people I hope I don’t see any later on as the weather warms up. I took the opportunity to compliment him on his attention to issues around my house. He has a nice personality. Thanks

Lisa S
1/19/2021
Stevie is very thorough and informative about the products being used. I can tell he’s knowledgeable about pests. He did a great job. Thank you

Stella G
1/19/2021
He also sprayed the inside of the patio. This wasn't plan. Great job! Thank you!

Jim N
1/19/2021
He came in did what was needed and left. A very personable guy and professional about his job

Rashaud P
1/19/2021
Trent did awesome was informative and helpful. Gave me tips on how to prevent pest Great visit

Betty F
1/19/2021
He was very thorough, kind, wore his mask, and foot covering! So much better than our last lady!! Thank you for doing a wonderful job!!

S
Scott
1/19/2021
Jason Trocchia contacted me with his arrival time. I was not able to be home but we arranged for my wife to be home to grant him access. He performed his service in the requested areas and sent a detailed email of what he did with pictures of the areas I specifically pointed out as concerns. Thank you Jason.

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