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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
sarahmsabo
8/26/2019
Kevin was very polite, punctual and efficient. He knocked on the door, explained what he was doing today and asked if I needed anything extra done. Thank you Kevin!

N
Nancy M
8/26/2019
Chris was awesome! We were having a problem with very tiny ants in the kitchen and since his treatment a couple of hours ago, they're gone!

xan127
8/26/2019
This is the most inconsistent company I have ever dealt with. I never have the same technician, apparently their employment is short lived. Sometimes my lawn is treated and a sign is placed out front. Other times it's treated with no sign or they just skip my lawn altogether! I specifically stated NO GRADUALS because I have a puppy and caught him eating them. This company does not listen!

L
Lew O
8/26/2019
Quick, complete and trouble free removal of huge hornet's nest. Well done!!

N
Numan B
8/26/2019
Louis Rosenberg does a great job everytime he comes to my house. He takes his time, clean everything and makes sure that the supplements and chemicals are spread out properly. He's very professional and does an amazing job.

Lee R
8/26/2019
Jerod was polite and attentive to my concerns and followed a thorough coverage of problem areas. He was very efficient and explained what he was about to do to eradicate the problems.

bustoslizeth
8/26/2019
Respectful and very efficient . He was on time and very pleasant.

R
Roger U
8/26/2019
The technician was was very helpful and thoughtful and intended to do the best job he could do

John P
8/26/2019
He asked what was needed to be done and he listened well. He did a complete and thorough job and was not rushed.

D
DF M
8/26/2019
Attentive, helpful, thoughtful as to the best way to solve my problem. Kind and Respectful

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