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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
kenturekmn
8/26/2019
Nobody knocked on the door to let us know you were here. I was told that the inside of the garage would be done and optional basement area, but that was not offered since the technician didn't even let us know he would be on the property. If you did spray the exterior, we don't appreciate you walking near our windows without telling us you were here.


H
Hector V
8/26/2019
Very personable and knowledgeable and explained the process and follow up clearly.


acarducci71
8/26/2019
There are still ants in the back mulch bed and bees in the raised bed in the front yard.


M
mbueno
8/26/2019
Technician was very helpful and efficient. Dan made a great job with the interior application.


M
Mistie
8/26/2019
Very kind and patient with me as I explained all my bug issues. And probably did the most in depth job of any aptive worker I’ve had thus far.


G
ginger.johnson2551
8/26/2019
LARRY tried a different type of treatment that will hopefully resolve our ant issue.


H
Herb N
8/25/2019
We were told the person making the call, would be a manager. I heard him say he would ask his manager. We have had 2 service calls and 2 recalls and the original problem of ants has not changed. We have not seen ants for 24 hours now and will continue to monitor. We would prefer the problem be resolved, rather than make an issue about the tech not being a manager. The tech listened to our problem. they both looked with me as I showed them the ants and were considerate. they asked us if we preferred a choice of treatments. We told them we didn't care which type was used , we just want something effective, which is what we have expected from the beginning. We do not wish to be... Read More


E
Ed R
8/25/2019
Jafar rang the door bell on Saturday to let us know he was here. He spoke at length with my wife about what he would be doing and asked how the previous treatment had worked. My wife was pleased with the information supplied by Jafar who I felt was very polite and professional.


julielange1210
8/25/2019
Jace did a great job on the property; however due to the heat and other factors, we still have wasps and tons of June bugs. This is not a complaint of his work at all, but still having wasp issues as well as a June Bug nuisance on windows and doors.


J
Jon M
8/25/2019
We have received the services of Sergio Garza twice. Both times he explained what he would be doing for treatments and answered any more questions we had. Sergio was very careful around the house both interior and outside . We feel comfortable that the pests will not enjoy our area in the future!!!!



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