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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
L
Leslie F
8/6/2019
The service provide was well executed and the young man performing the service was friendly and efficient.

C
carol n
8/6/2019
I was very pleased with my technician. I regret that I didn't get his name, but he does deserve the bonus for a job well done. He was very thorough.I even asked him to do some extra areas and he was very willing to do the spraying around my windows and eaves.

D
David
8/6/2019
Michael was very nice and was thorough and made sure he knew and took care of what concerns we had around the house. Thank you

R
Ron S
8/6/2019
TECHNICIANS WERE POLITE AND PROFESSIONAL. 2 -QUESTIONS 1- DO I HAVE A BALANCE? I THOUGHT I WAS PAOD FOR THE YEAR? 2- WERE THEY NOT TO SPRAY INSIDE AND OUT OR JUST OUTSIDE, I FORGET?

Daniel P
8/6/2019
Mr. Josiah Moore was very courteous and knowledgeable. Listened to my concerns, addressed them all, and provided helpful tips. Excellent service provided. Would like Mr. Moore to be my assigned serviced technician...

R
Roy. H
8/6/2019
Chad was very knowledgeable on the procedures that was done. I enjoyed talking with him. Time will tell about the result. Thanks, Roy

jwaholden
8/6/2019
Raul is considerate and efficient. Knowledgable and helpful. Also a nice guy.

Kathy P
8/6/2019
This was our first time using aptive. The technician was polite, thorough and explained the application. Happy so far. Would like to have the same technician back for the next treatment.

L
Lisette S
8/6/2019
Very nice and professional always has a smile on his face. More than willing to do what I ask

M
Monica S
8/6/2019
I am not leaving a negative comment regarding the technician. We just have a lot of spider webs on our house remaining. They seem to like their environment. Would really appreciate if someone can come back out to remove the webs and maybe spray extra to help control the amount of spiders we have.

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