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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
swaisgoodsarah
3/27/2021
Our technician did a great job. I don't see his name listed in the email - I tried to click on the link for him to get the $5 bonus but it gave an error message. He did deserve it. He talked to me about the wasp nests and was very polite and thorough. I have not seen an ant yet this spring which is really remarkable!

Jayci J
3/27/2021
She was both kind and professional. Wore a mask, booties, and took care of business! Thank you, Ashley!

kathy.arooni
3/26/2021
William was great. He did spray all the effected area. However, we still have ants.

Michele N
3/26/2021
We had James, he has done our home before and has done outstanding job. Several of our friends have your service and rave about James customer service and how good he is. He is huge asset to your company.

C
Connie
3/26/2021
Very pleasant and informative He was cordial and thorough I felt he went above and beyond

Shelly C
3/26/2021
Rachel l Jones Was incredibly professional and knowledgeable about our ant problem. She was able to go outside of our yard and find an infestation that seem to be the problem with one of our situations. Her expertise was invaluable! She also treated two other situation with a type of gel as bait. We look forward to seeing this work successfully. Again we enjoyed her sweet personality and her expertise and would enjoy having her again!

M
Michelle
3/26/2021
Isaac was courteous and checked in to see if we had any issues and to make sure our little dogs were safely inside. Thank you!

Rosemarie R
3/26/2021
He was very thorough and friendly. He checked inside and outside of the house including the basement. Thank you.

Bernie K
3/26/2021
On time and friendly. He appeared to be thorough sense here for about 15 minutes

H
Hanming D
3/26/2021
please do all my garden too, not just around the house.Thank you.

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