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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,974 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19974 Customer Comments & Reviews

Loading Reviews ...
nicole.mannino84
3/27/2021
Jason was on time and courteous. He took care of any pest concerns I had.

Lou J
3/27/2021
We still have spider webs on the second story window ledge in the court yard. Please return and remove them.

C
Claudia P
3/27/2021
Technician was communicative and courteous. She made sure to ask if I have any special instruction.

theswarms
3/27/2021
Steve was very courteous when he entered my home. I told him that I had seen some ants about a week ago. He said he would spray on the deck which is against the kitchen window, and hoped that would take care of any others entering the home.

ediesue3
3/27/2021
Jarrett was very friendly, even when our big dog jumped on him, and I believe he did a good job!

swaisgoodsarah
3/27/2021
Our technician did a great job. I don't see his name listed in the email - I tried to click on the link for him to get the $5 bonus but it gave an error message. He did deserve it. He talked to me about the wasp nests and was very polite and thorough. I have not seen an ant yet this spring which is really remarkable!

Jayci J
3/27/2021
She was both kind and professional. Wore a mask, booties, and took care of business! Thank you, Ashley!

kathy.arooni
3/26/2021
William was great. He did spray all the effected area. However, we still have ants.

Michele N
3/26/2021
We had James, he has done our home before and has done outstanding job. Several of our friends have your service and rave about James customer service and how good he is. He is huge asset to your company.

C
Connie
3/26/2021
Very pleasant and informative He was cordial and thorough I felt he went above and beyond

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