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Aptive Pest Control Review
ConsumersAdvocate.org
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
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19969 Customer Comments & Reviews
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THIS COMPANY IS HORRIBLE. DO NOT DO BUSINESS WITH THEM. If you are looking for any kind of pest control RUN from this company. I contacted them because a rat problem that we had after we purchased our new house. They came and said that the first visit was free. When the guy came to my house he did not have the equipment needed to handle the rat issue. He told us that he would have to come back. That same tech did not come though, a different one did, and then tried to charge me because he came out, and for the equipment. I explained that that was not what was explained to me, and even though he did come the first time he did not do anything except put 3 sticky traps out in the open in the... Read More
Yeah not sure how they can maintain such a high rating when they are so horrible with service and trying to resolve billing issues. They have shown up every time they say and come back when issues are addressed but when it coms to the billing fraud you get crickets. You ask for a supervisor or manager call and get told they will put your name on a list to get a call no one as of yet. I signed a contract and have no problem paying it and being done but they charge outside of the contract and trying to get them to understand you agreed to a contract and then they neglect it they just do not care. Thank God for Capital One. Going after them for all those payments they took.
VERY POOR SERVICE THEY WILL HARRASSE YOU IF YOU WANT TO CHANGE AN APPOINTMENT. THEY WILL SHOW UP AND CHARGE YOU EVEN IF YOU CENCELED OR CHANGED THE APPOINTMENT. THEY WILL HAVE YO USIGN A CONTRACT AND TREATEN YOU EVERY TIME YOU WANT TO CHANGE AN APPOINTMENT THAT THEY JUST RANDOM MAKE FOR YOU. dON'T USE THIS COMPANY i THINK IT IS A SCAM NOT SURE THEY ARE DOING WHAT THEY SAY AND WILL FORCE YOU INTO APPOINTMENTS YOU DON'T NEED AND CHARGE YOUR ACCOUNT.
The company simply set up schedule and ignore customer's reschedule requests and then charge the service. Have no idea whether they did the service or not but did receive the bills saying the service was done.
Funny that all the comments you scroll through for this company say how terrible they are (and they really are terrible so reviews are truthful) yet they maintain a A rating and 4 stars. Unbelievable really. Hope that you didn’t fall for their sales pitch and sign a contract, but likely you did if you’re reading this. I feel your pain and better luck to others with this terrible company that is only good at being incredibly pushy sales agents. Would have given 0 stars if the site would have allowed it!
We were Aptive customers for over a year at our old home and when we sold our house, we eventually had to cancel our service since we were going to be apartment living for a little bit. We just bought our new home and chose to continue with Aptive. Both times, the service has been outstanding- from the door salesman that sold us the service (1st time) to the customer representative (2nd time) that helped us reconnect our service to the very professional and knowledgeable service guy Eusebio. We were very fortunate to be serviced by Eusebio - he serviced us at our last home and now is at our new home. He has always been professional, informative, and friendly. I also appreciate his... Read More
This company is a fraud beware what you sign for. They’re liars out to keep charging you monthly when you signed a contract to come quarterly. you Get text messages with scheduled appointments I never made. They keep making monthly appointments for me then charge my CC. Terrible company and they count on you not holding for over 30 minutes to call customer service to cancel the appointment they made for me. every time they make an appointment for me I have to call and hold for over 30 minutes to cancel. Then the following week the same thing happens again. Don’t sign a contract with this company. I will be filing a complain.
This company is illegally trespassing in our community and the representatives refuse to provide identification or information from the company to show proof they are valid, each time we have requested this information. We believe they are preying on our vulnerable children and profiling our community for illegal transactions. Our community has signs posted notifying that we're private property and there's no soliciting, each of our HOA board members has expressed this and they seem to ignore our rules. Somehow they illegally got contracts from unsuspecting residents and they are falsifying that they have a right to be in our community. They do not have a right on private... Read More
Absolutely awful experience! All started when someone from Aptive came to my door to offer service. I signed up and explicitly asked that my bills get automatically processed for the simple reason that I don't have time to process bills and monitor them (just like I do with all my bills). I handed my credit card to the agent who created my account on his tablet, entered my credit card information and set my account for automatic payment. I was done. Or so I thought ... It happens that in the following months Aptive failed to process the bills (seems the guy made a mistake in entering my cc information) and started sending me emails and mails, that I obviously did not monitor. I was out... Read More
Could not be worse. Aptive's products are ineffective, their customer service is abysmal, and their technicians (while very nice and polite) are untrained and set up for failure. I enrolled two of my properties for their services and they still ignore my complaints. I hired them for some very specific pest control, gave them 7 attempts to just give me an intelligent PLAN to solve the problem, and they just keep sending untrained teenagers with the same bucket of stuff to spray, with no idea what they are actually spraying, and certainly not customized for my issues as they continually promised. My teenage daughter has started mixing her own spray to get rid of the spiders in her room.... Read More
Top Rated
Our Partner
Year-Round Protection
Plans Uniquely Tailored to Your Needs
30-Day Money Back Guarantee
Residential & Commercial Pest Control
Free Online Estimates
Treatments for: Moths, Cockroaches, Ants, Mice, Rats & More.
