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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
Sherri H
3/9/2021
Marquis was excellent. So personable. He explained a couple things about bait, gave me new glue trap and we did alittle walk aroubd. It was a pleasure seeing him

D
Deborah S
3/9/2021
My technician is awesome. Courteous and on time. The link for his $5 bonus is not working. Please give it to him. Thanks.

Deb O
3/9/2021
Informed me of what she would be doing. Asked if there were any specific problems. Very thorough. Sorr she is leaving.

L
Linda
3/9/2021
Don Browning did a great job today - polite, friendly and thorough. Called ahead and Jeff a voice mail to let me know what time to expect him - very considerate. Thanks, Don. Hope to see you again! Linda Hutchinson PS - the link in the first paragraph of your email asking for feedback, does not work. This is the second time I’ve reported this. Very unfair because not everyone will read the second paragraph with a working link. To be fair to your employees, Please fix that.

delphineturco84
3/9/2021
He was very polite when introducing himself. He also was very thorough, which I really liked!

C
Craig R
3/9/2021
Where would I be without Aptive? Love the service. I have never had such an absence of insects. Love the scheduled treatments. Love the free re-treatments. And all of the technicians are very pleasant and are very thorough. Today, Drake called to let me know he was on his way and would arrive in about 30 minutes. And he did. Because I didn’t want him to treat indoors, he left ant bait traps to be placed indoors.

blg64549
3/9/2021
Great customer service. Nathan was very professional and wanted to make sure our needs were met. He asked if there were any particular needs at this time. Another great visit and I look forward to remaining critter-free. Sincerely, Becky G.

Jesse C
3/9/2021
Pedro came in and got right to work. Did everything I asked fast and efficiently. Thanks Pedro!

C
Carolyn S
3/9/2021
I would like to commend Wesley R. for the job he did for me. He was professional, knowledgeable, and courteous. I hope he continues to work at my house. Thank you Wesley!

L
LORETTA B
3/9/2021
Great work. Very satisfied. This was a reschedule and this technician performed very satisfactory.

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