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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
johnsnk41
3/9/2021
Very courteous and professional. He arrived a lot earlier than expected which was great because I didn't have to spend my whole day waiting for someone to arrive. Overall great service!

Adam Q
3/9/2021
Thanks Stevie, for always doing a great job. Aptive has been a worthwhile service. We appreciate the hard work!

C
Chris
3/9/2021
Very much appreciated. Technician was very timely, thorough and courteous. He even inquired about the success of previous treatments.

N
Niketa
3/9/2021
My service Pro S. Howard from Aptive Baltimore was very courteous and professional. He called before coming and I appreciated that. He went above and beyond by coming inside to set up the traps in my home. I appreciated that he was prepared with them and gave me an overview of the service provided.

V
Virginia M
3/9/2021
I have service appointment this morning. Employee's name is Wes. I have asked your office to put him down as my regular service provider. He did an excellent job. I have been a little disappointed in other employees. So it was great to have someone do a great job of servicing my house. Virginia Michael Flournoy Property Management (DBA Las Palmas RV Park

markmaz25
3/9/2021
Home service was prompt, efficient & courteous. Asked if I had any addtional needs. So glad they did it after the snow had melted around oerimeter of house.

R
Renee
3/9/2021
Had a great service call today! Tech was very nice, kind, friendly, informative and professional!

G
Gabrielle s
3/9/2021
This gentlemen(Zane Smith) was nice and quick, he made sure to do a thorough job outside and inside wherever I asked. I also appreciates the fact that he wore a mask, maintained a safe distance and wore booties inside of the house.

D
Duane W
3/9/2021
Jack is courteous, professional and very efficient. Very happy with his service.

Bill A
3/9/2021
Omar was conscientious and diligent in his service. He explained the service well. Thank you!

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