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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
D
Dan Z
3/9/2021
Very polite and precise! He cheeked in and asked if there were any problems. He also said he could complete teh work and come back to the front door. I felt it was not necessary. Thanks

R
Richard M
3/9/2021
If we don't have any pest infestations, then your tech did a very good job. Nowhere in your e-mail can I find his name. He was at our house at , late this AM (3/9) so I hope you can ID him. R. Meyers

bevwfa
3/9/2021
The technician did a great job. He did well with all the hidden spaces on the house. Beverly Anker

B
Beth S
3/9/2021
Mr. Hambright was very knowledgeable and explained everything about the services clearly and answered any questions. He was professional and represented Aptive well. Mr. Hambright is definitely an asset to your company.

Ellen S
3/9/2021
He was wonderful. Polite and informative. We would love to have him back

M
Marjorie C
3/9/2021
We really like our technician, he's been to our home a few times. He's friendly and always helpful and very professional!

M
Melissa A
3/9/2021
Every single employee that has been to the house has been extremely friendly and helpful!

Carma C
3/9/2021
Nick was professional, caring, listened to concerns and was thorough. He returned for reservicing, and was gracious, and reassuring that spray was working.

S
Sarah H
3/9/2021
Ernie was great! Super nice and very thorough! Took initiative to search around for ant hills without even being asked. :D

M
Matt K
3/9/2021
I've had many service technicians, but Ethan ranks as one of the best. Very courteous, knowledgeable, and thorough. Thank you!

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