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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
stephjenx64
3/9/2021
Jamal was professional, courteous and prompt. He asked me about my concerns and listened attentively. I would love to have him as my primary technician.

Craig P
3/9/2021
Jahmiere Deas is a very friendly and professional employee. Jahmiere is an asset to your company and we look forward to working with you again soon cheers. 5 out of 5

R
Roger b
3/9/2021
Patrick Shimek did exactly want I needed. Sprayed the exterior for pests as I’ve seen a few the past few weeks.

postalmillie001
3/9/2021
Very knowledgeable and very professional. Great attitude and great employee. Thank you for great service.

M
Mary H
3/9/2021
As usual, the Aptive experience was unique. The very conscientious worker Hasheam Hassean explained why he was not able to provide the service that I expected that day. He did not have the proper equipment to provide fleas/ticks protection. It was still too cold to do this, as was explained in December when the service people could not provide this protection also. The reason I chose Aptive was for the fleas/ticks protection. I believe that Aptive should provide a list of what they protect the homeowner from each season of the year. I would not have signed up for the 3-year program if I had known that fleas/ticks protection was not available each time as the salesman stated. I already... Read More

Donna M
3/9/2021
Great technician. Asked if I had any concerns before starting, explained what he had done when finished.

J
Joseph
3/9/2021
Super helpful and informative. Customer service was excellent! Excited to have this service! Great job!

K
kenneth g
3/9/2021
William the technician that came out was very polite and did a good job!

fgltransport
3/9/2021
hello he didn't let us know he was here are to bring pets in or to let us know not to let them out not a pic. in front of our house . so not sure where he was or if he made it to our house. thanks

R
Ruosi q
3/8/2021
Really thorough job! Good eye for pests. Cleaned under roof/siding of our 2 story house. Really good work!

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