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Terminix® Pest Control Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
1,018 Customer Comments & Reviews - see all comments
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Terminix is a multinational pest control company that was founded in 1927 and based in Memphis, Tennessee. Terminix offers a range of pest control services in 47 states, which may differ based on your geographic area, as well as the severity of the infestation.
 
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Background-Terminix

Terminix has been leading the fight against termites since 1927. It's America's #1 provider of termite control services. It offers customized plans to protect and rid your property of termites, bed bugs, rodents and other pests. The company provides free inspections as part of its routine service. Terminix provides whole-home solutions, such as insulation, crawl space encapsulation and moisture control services, too.

Company Profile

Terminix ranks high with consumers when compared to other pest control companies. The company's capabilities cross many pest control problems, but it stands out for  its expertise in ridding your home of termites. 

 

BBB Ratings

A-

Age of Company

96

States Served

47

Residential Pest Control

Yes

Commercial Pest Control

Yes

 

Services Offered

Terminix scores high yet again because they offer the full range of services customers expect from a good pest control company and then some. With Terminix you get a wide range of treatment and prevention solutions, including quarterly and annual pest control plans. The company also has the ability to customize the pest control program to best suit your residence's commercial property's needs.

 

Emergency Services

Yes

One-Time Treatment Available

 Yes (30-day guarantee)

Annual Pest Plan

Yes

Preventive Services

Yes

Additional Services

Yes

 

Types of Pests

Terminix's score when it comes to types of pests is high as well as the company is able to tackle all manner of pests and other forms of pesky wildlife, as well as offer treatments and other prevention services. Having Terminix on your side means you’re protected against a long list of unwelcome guests.

Standard Pest Control Plans

 

Clothes Moths

Yes

Cockroaches

Yes

Common ‘House’ Ants

Yes

Mice

Yes

Rats

Yes

Scorpions

Yes

Silverfish

Yes

Spiders

Yes

 

Premium Pest Control Plans (Additional Cost)

 

Fleas

Yes

Ticks

Yes

Carpenter, Fire, Pharaoh and Tawny Crazy Ants

Yes

Black Widow Spiders

Yes

Brown Recluse Spiders

Yes

Bees (Yellow Jackets, Hornets, Wasps)

Yes

 

Other Services (Additional Cost)

 

Termite Treatment

Yes

Mosquito Control

Yes

Wildlife Control

Yes

Insulation Service

Yes

Encapsulation Service

Yes

Wood Treatment Service

Yes

Bed bugs

Yes

Bird control

Yes

 

Customer Support

Terminix offers customers great customer support and warranty protection. The company guarantees return service if pests are not eliminated or return to your home within 30 days of treatment. It affords customers the opportunity to manage their accounts online. The company's website includes a comprehensive FAQ section. Terminix customer support is available 24/7.

 

Guaranteed Return Service

Yes

FAQs

Yes

24 hour assistance

Yes

Online Account Management

Yes*

*This online management feature is not available in North and South Carolina, or if you are dealing with a Terminix franchise operation.

 

Eco-Friendliness

Terminix is both QualityPro and GreenPro certified by the National Pest Management Association. To maintain the GreenPro certification, Terminix must show that it combines treatment methods and innovative practices that reduce the use of pesticides that are harmful for the environment. One example is Terminix’s revolutionary mosquito solution that has a natural active ingredient that’s safer for the environment, people and pets. 

 

Flexible Pest Control Programs

Yes

Traditional Pest Control Companies

Yes

Green Pest Control Companies

Yes

 

Plan Details

Terminix offers both one-time and regular service plans for your pest control needs. Installation fees do apply for some services. The company offers free inspections and estimates. Terminix also stands behind their customized services. They will come back at no cost to you in between scheduled services if you are ever less than 100% satisfied.

 

Installation Fees

Yes

One-Time service cost

Yes

Contract Required

Yes

Cancelation Policy

Yes

Seasonal or Long Term Contracts

Yes

Privacy Policy

Yes

Warranty

Nix Pest and Nix and Fix guarantees

Instant Quote

Yes

 

Why Terminix Gets Our Nod of Approval

Terminix offers some of the most comprehensive pest control services around. The company serves residential and commercial property owners in 47 states — one of the most extensive in our reviews. And it provides one of the best guarantees in the business for qualified homes with their residential pest control services – the Nix Pests guarantee. Terminix also offer additional whole-home solutions, such as insulation, encapsulation, and moisture control. Above all else, the company is committed to making it easy for their customers to request free estimates and manage their services through their website and toll-free hotlines. Combine that with flexible payment options and you get all the reason they're our top pick.

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1018 Customer Comments & Reviews

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Le N
6/13/2019
Terminix® Pest Control review in San Diego I have horrible experience with this company. The technician signed the contract with me for bedbug treatment in the apartment complex which have 7 units and 3 days before to tent the complex I found out he did not submit the contract to the office, therefore there was no service set up for the dates Meanwhile I already paid for all tenants to stay in the hotels for 4 days and three nights. I repeatedly called the contact person, the local office in San Diego, the main Terminix office. Finally, I was able to speak with the customer service department , the person said that she will have the local office manager call me, but that did not happen.... Read More

L
Le N
6/13/2019
I have horrible experience with this company. The technician signed the contract with me for bedbug treatment in the apartment complex which have 7 units and 2 days before to tent the complex I found out he did not submit the contract to the office. Meanwhile I already paid for all tenants to the hotels. I repeatedly called him, the local office in San Diego, the main office, spoke with the customer service department and none of the return my phone call when they realized the mistake they made. I had to raised hell to the local office and resetting the time to tent the building and paid one more time for my tenants to stay in the hotels again. The local office manager asked me to give... Read More

Lu A
6/12/2019
About a. Month ago I contracted with Terminex for my 2 properties. I'm very happy with the Lancaster job. My second property in Fulton county was still having a problem with ants and wasps. I tried calling to get someone to come out ASAP. I spent 55 minutes on hold trying to get someone in the scheduling department. After multiple attempts I called and used the prompt for new customers. Immediately someone came on the line.. I told them my problem and they said I needed scheduling, I told them no one answers there. They said they would transfer me and stay on the line ; they did NOT. called back again as new customer and finally got someone to schedule me for the next day. At... Read More

J
Janis
6/12/2019
I just started with terminex I have to say not impressed the initial visit with the technician was great how ever follow up I had a no show no call!i tried calling terminex(joke!)I was waiting 20min for a rep to get on the phone with by the way not local located inPhilippines ! Tried to call my rep John Arminian told him what happen he said he would report the no show no call that’s it!! Tried to call John again left a voicemail and an email no response. This is how you run a company👎 I will not recommend terminex to anyone soo disappointing

turnercyn22
6/11/2019
Communication is difficult. "Customer Service" is simply a vehicle for payment. Several toll free numbers funnel into same bank of individuals who can do nothing but take payments. No IT for problems associated with online "service". Local service providers are professional and thorough, but appointments are difficult at best.

Cindy J
6/7/2019
The service tech, Joseph Simmons, listened to our concerns and did a thorough treatment of our house! We are very satisfied with his work. He arrived within the designated window of time, and explained where he sprayed to keep insects under control!

jjiwhit1
6/6/2019
I have had Terminix service for over 30 years and have been very pleased with the services they give. My tech Aaron Judge is always on time, knowledgeable, efficient and friendly. Even between scheduled appoints, I can call whenever I have a problem.

sarahybrasch22
6/5/2019
I had a scheduled appointment and they didn't show, when I called, after waiting 20 minutes they offered to set up another appointment a week out so I'd be sitting with a bed bug infestation for a while with no where to go. Literally don't waste your time with them it's not worth it and get someone who will actually be willing to help

Sheldon S
5/28/2019
Entered a one year contract with Terminix in May 2018. At first quarterly treatment, I was told that the technician was someone who was often sent to first-time customer's homes to introduce us to Terminix, the service, etc. When he was done, he had missed (and acknowledged) the beginnings of some early wasp nests.. He did take care of them when I pointed them out. Service has been "acceptable" since then until last week. Left note for technician due to very small wasp nests developing again as I was not going to be at home. Returned home and find that those were not addressed. Cancelled my account today. Read this quickly as I'm confident that Terminix will remove this less-than-positive... Read More

Barbara E
5/23/2019
We setup an appointment for an evaluation and estimate, they were supposed to arrive between 3-5 pm. No call, no show. We waited the entire time and nothing. Not surprised given the comments I read, but I gave them the benefit of the doubt. If a company exhibits this behavior for an estimate, why would I hire them to work for me? If I could rate it zero stars I would. Must be the pest control business is good if they can treat new customers like this. I don't know if they're any good, but if they don't show for a scheduled appointment, how good can the work be?

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