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Terminix® Pest Control Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
1,018 Customer Comments & Reviews - see all comments
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Terminix is a multinational pest control company that was founded in 1927 and based in Memphis, Tennessee. Terminix offers a range of pest control services in 47 states, which may differ based on your geographic area, as well as the severity of the infestation.

Background-Terminix

Terminix has been leading the fight against termites since 1927. It's America's #1 provider of termite control services. It offers customized plans to protect and rid your property of termites, bed bugs, rodents and other pests. The company provides free inspections as part of its routine service. Terminix provides whole-home solutions, such as insulation, crawl space encapsulation and moisture control services, too.

Company Profile

Terminix ranks high with consumers when compared to other pest control companies. The company's capabilities cross many pest control problems, but it stands out for  its expertise in ridding your home of termites. 

 

BBB Ratings

A-

Age of Company

96

States Served

47

Residential Pest Control

Yes

Commercial Pest Control

Yes

 

Services Offered

Terminix scores high yet again because they offer the full range of services customers expect from a good pest control company and then some. With Terminix you get a wide range of treatment and prevention solutions, including quarterly and annual pest control plans. The company also has the ability to customize the pest control program to best suit your residence's commercial property's needs.

 

Emergency Services

Yes

One-Time Treatment Available

Yes (30-day guarantee)

Annual Pest Plan

Yes

Preventive Services

Yes

Additional Services

Yes

 

Types of Pests

Terminix's score when it comes to types of pests is high as well as the company is able to tackle all manner of pests and other forms of pesky wildlife, as well as offer treatments and other prevention services. Having Terminix on your side means you’re protected against a long list of unwelcome guests.

Standard Pest Control Plans

 

Clothes Moths

Yes

Cockroaches

Yes

Common ‘House’ Ants

Yes

Mice

Yes

Rats

Yes

Scorpions

Yes

Silverfish

Yes

Spiders

Yes

 

Premium Pest Control Plans (Additional Cost)

 

Fleas

Yes

Ticks

Yes

Carpenter, Fire, Pharaoh and Tawny Crazy Ants

Yes

Black Widow Spiders

Yes

Brown Recluse Spiders

Yes

Bees (Yellow Jackets, Hornets, Wasps)

Yes

 

Other Services (Additional Cost)

 

Termite Treatment

Yes

Mosquito Control

Yes

Wildlife Control

Yes

Insulation Service

Yes

Encapsulation Service

Yes

Wood Treatment Service

Yes

Bed bugs

Yes

Bird control

Yes

 

Customer Support

Terminix offers customers great customer support and warranty protection. The company guarantees return service if pests are not eliminated or return to your home within 30 days of treatment. It affords customers the opportunity to manage their accounts online. The company's website includes a comprehensive FAQ section. Terminix customer support is available 24/7.

 

Guaranteed Return Service

Yes

FAQs

Yes

24 hour assistance

Yes

Online Account Management

Yes*

*This online management feature is not available in North and South Carolina, or if you are dealing with a Terminix franchise operation.

 

Eco-Friendliness

Terminix is both QualityPro and GreenPro certified by the National Pest Management Association. To maintain the GreenPro certification, Terminix must show that it combines treatment methods and innovative practices that reduce the use of pesticides that are harmful for the environment. One example is Terminix’s revolutionary mosquito solution that has a natural active ingredient that’s safer for the environment, people and pets. 

 

Flexible Pest Control Programs

Yes

Traditional Pest Control Companies

Yes

Green Pest Control Companies

Yes

 

Plan Details

Terminix offers both one-time and regular service plans for your pest control needs. Installation fees do apply for some services. The company offers free inspections and estimates. Terminix also stands behind their customized services. They will come back at no cost to you in between scheduled services if you are ever less than 100% satisfied.

 

Installation Fees

Yes

One-Time service cost

Yes

Contract Required

Yes

Cancelation Policy

Yes

Seasonal or Long Term Contracts

Yes

Privacy Policy

Yes

Warranty

Nix Pest and Nix and Fix guarantees

Instant Quote

Yes

 

Why Terminix Gets Our Nod of Approval

Terminix offers some of the most comprehensive pest control services around. The company serves residential and commercial property owners in 47 states — one of the most extensive in our reviews. And it provides one of the best guarantees in the business for qualified homes with their residential pest control services – the Nix Pests guarantee. Terminix also offer additional whole-home solutions, such as insulation, encapsulation, and moisture control. Above all else, the company is committed to making it easy for their customers to request free estimates and manage their services through their website and toll-free hotlines. Combine that with flexible payment options and you get all the reason they're our top pick.


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1018 Customer Comments & Reviews

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P
6/23/2017
The worst company ever. I call customer service after 11p and after44 minutes still on hold. Two nights in a row. When I called earlier today my name/ number was taken and I was told someone would call before end of day. NO CALL. This has been the case for 6 months now. I have called Orkin to come out tomorrow and will be cancelling service. Terminix is the worst and half their service people are suspect - never comfortable with them.

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Official Response

Company Rep of Terminix® Pest Control
Rahway, I apologize for any inconveniences and if it's not too late. Could you please send me an email at socialsupport@terminix.com with your account information (service address and phone number) I will be more than happy to reach out to the local office managers. -Lena

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Alene
6/22/2017
I don't have a rating for this company they were No Show for 4 Appointments. The only thing I will say is the negative reviews are so TRUE about Terminix. We had signed up for a year service with Terminix no one showed the first time or the rescheduled appointment or the 3 & 4th time. No phone calls or messages from anyone. But they had scheduled at the call center for this morning from 7a-9a and as usual no phone call or message and no show. The call center was really nice but it don't matter how nice they are when you can't talk to a higher up manager. It is like no one works there except the call center personnel. Even the call center didn't get to talk to the technicians in the... Read More

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Official Response

Company Rep of Terminix® Pest Control
Alene, I apologize for any inconveniences. Could you please send me an email at socialsupport@terminix.com with your account information (service address and phone number) I will have be more than happy to reach out to the local office managers. -Lena

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Marlene
6/21/2017
I had a mosquito treatment yesterday and it rained hard within three hours so I called and told Terminex and they said it would need to be repeated. They rescheduled it for me. I then get a call from a Douglas Maiden (service tech) who wanted to know why my service was being repeated with an angry tone in his voice. When I told him he replied that there hadn't been all that much rain and rain was expected tomorrow as well and if that was still the case he wasn't going to WASTE his time or HIS company's money to redo my yard. I couldn't believe what I was hearing. I then realized this was the same service tech that handeled a call to me with one of my previous scheduled visits with again... Read More

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Official Response

Company Rep of Terminix® Pest Control
Marlene, I apologize for any inconveniences. Could you please send me an email at socialsupport@terminix.com with your account information (service address and phone number) I will have be more than happy to reach out to the local office managers. -Lena

Linda C
6/20/2017
I am a current customer of Terminix not by choice. My former company became a part of the Terminix Company. The problem is this....#1. I received an email from Terminix advising scheduled appointment for June 6th. Tech never showed, never called. #2. Called Customer Service on June 6th and rescheduled for another appointment for service on June 14th. I had even received an email confirming this appointment. Tech never showed, never called. #3. Called Customer Service on June 14th and rescheduled another service appointment for June 19th. The evening of June 18th, I received a text message from the Tech confirming he would be coming between 3:00-5:00 PM on the 19th to take care... Read More

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Official Response

Company Rep of Terminix® Pest Control
Thank you for bringing this to our attention, Linda. I've located your account information and will reach out to upper management about scheduling issues. I will make sure that your concern is addressed promptly.

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Jim
5/31/2017
The absolute worst service possible with the possible exception of Comcast. Call an 800 number and have somebody in who knows where take down your info. They say you will be contacted win 24 hours and nobody calls. This was not e case a few years ago in Benton/Bryant area. Whomever runs that office is completely clueless. Whatever you do stay away from these people

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Official Response

Company Rep of Terminix® Pest Control
I’m so sorry you’re experiencing this problem. If you would like to discuss you Terminix account please feel free to contact us at 1-844-251-2164.

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Margaret
5/31/2017
We have used Terminix as our pest control company for 13 years and two homes. We wouldn't have anyone else. The representatives are always on time, call ahead to confirm on the day of the appointment, and the treatments and/or inspections are thorough and effective. Because we are new to the Southeast US, the representatives educate us on pertinent topics and tell us what to look for if we need further assistance. The representatives are without fail knowledgeable, professional, and courteous. Their methods are so good that we don't need a call back for the same problem.

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Official Response

Company Rep of Terminix® Pest Control
Thank you for being a loyal customer, Margaret!

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David G
5/31/2017
Very professional, great customer service. I felt the price was fair compared to their competitor. Not seeing anymore termites!!!

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Official Response

Company Rep of Terminix® Pest Control
We love hearing stories like this, David! Thank you for your kind words!

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Laura K
5/30/2017
Friendly service and well mannered staff. Quick service as well.

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Official Response

Company Rep of Terminix® Pest Control
Thank you! Have a great day.

Judith F
5/29/2017
The two young men that came to my home were very polite, very knowledgeable and understanding of my needs. After the contract was signed they immediately got to work explaining what they were doing and why. They completed the service very quickly, and I have not had a problem with ants since. I will forever use their company for all my needs! Thanks! Judith

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Official Response

Company Rep of Terminix® Pest Control
Thanks for sharing this great experience, Judith! Have a beautiful day!

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Coty M
5/29/2017
We have used Terminix Pest Control for over 17 years. We live in the country and prior to we fought insect and pest infestation. After contracting Terminix and sustaining annual inspection and treatment any pest or insects found are dead ones and few of those. Yeah! Terminix techs are very professional and through. Customer communications are excellent.

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Official Response

Company Rep of Terminix® Pest Control
Thank you, Coty! We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.


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