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Terminix® Pest Control Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
1,018 Customer Comments & Reviews - see all comments
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Terminix is a multinational pest control company that was founded in 1927 and based in Memphis, Tennessee. Terminix offers a range of pest control services in 47 states, which may differ based on your geographic area, as well as the severity of the infestation.

Background-Terminix

Terminix has been leading the fight against termites since 1927. It's America's #1 provider of termite control services. It offers customized plans to protect and rid your property of termites, bed bugs, rodents and other pests. The company provides free inspections as part of its routine service. Terminix provides whole-home solutions, such as insulation, crawl space encapsulation and moisture control services, too.

Company Profile

Terminix ranks high with consumers when compared to other pest control companies. The company's capabilities cross many pest control problems, but it stands out for  its expertise in ridding your home of termites. 

 

BBB Ratings

A-

Age of Company

96

States Served

47

Residential Pest Control

Yes

Commercial Pest Control

Yes

 

Services Offered

Terminix scores high yet again because they offer the full range of services customers expect from a good pest control company and then some. With Terminix you get a wide range of treatment and prevention solutions, including quarterly and annual pest control plans. The company also has the ability to customize the pest control program to best suit your residence's commercial property's needs.

 

Emergency Services

Yes

One-Time Treatment Available

Yes (30-day guarantee)

Annual Pest Plan

Yes

Preventive Services

Yes

Additional Services

Yes

 

Types of Pests

Terminix's score when it comes to types of pests is high as well as the company is able to tackle all manner of pests and other forms of pesky wildlife, as well as offer treatments and other prevention services. Having Terminix on your side means you’re protected against a long list of unwelcome guests.

Standard Pest Control Plans

 

Clothes Moths

Yes

Cockroaches

Yes

Common ‘House’ Ants

Yes

Mice

Yes

Rats

Yes

Scorpions

Yes

Silverfish

Yes

Spiders

Yes

 

Premium Pest Control Plans (Additional Cost)

 

Fleas

Yes

Ticks

Yes

Carpenter, Fire, Pharaoh and Tawny Crazy Ants

Yes

Black Widow Spiders

Yes

Brown Recluse Spiders

Yes

Bees (Yellow Jackets, Hornets, Wasps)

Yes

 

Other Services (Additional Cost)

 

Termite Treatment

Yes

Mosquito Control

Yes

Wildlife Control

Yes

Insulation Service

Yes

Encapsulation Service

Yes

Wood Treatment Service

Yes

Bed bugs

Yes

Bird control

Yes

 

Customer Support

Terminix offers customers great customer support and warranty protection. The company guarantees return service if pests are not eliminated or return to your home within 30 days of treatment. It affords customers the opportunity to manage their accounts online. The company's website includes a comprehensive FAQ section. Terminix customer support is available 24/7.

 

Guaranteed Return Service

Yes

FAQs

Yes

24 hour assistance

Yes

Online Account Management

Yes*

*This online management feature is not available in North and South Carolina, or if you are dealing with a Terminix franchise operation.

 

Eco-Friendliness

Terminix is both QualityPro and GreenPro certified by the National Pest Management Association. To maintain the GreenPro certification, Terminix must show that it combines treatment methods and innovative practices that reduce the use of pesticides that are harmful for the environment. One example is Terminix’s revolutionary mosquito solution that has a natural active ingredient that’s safer for the environment, people and pets. 

 

Flexible Pest Control Programs

Yes

Traditional Pest Control Companies

Yes

Green Pest Control Companies

Yes

 

Plan Details

Terminix offers both one-time and regular service plans for your pest control needs. Installation fees do apply for some services. The company offers free inspections and estimates. Terminix also stands behind their customized services. They will come back at no cost to you in between scheduled services if you are ever less than 100% satisfied.

 

Installation Fees

Yes

One-Time service cost

Yes

Contract Required

Yes

Cancelation Policy

Yes

Seasonal or Long Term Contracts

Yes

Privacy Policy

Yes

Warranty

Nix Pest and Nix and Fix guarantees

Instant Quote

Yes

 

Why Terminix Gets Our Nod of Approval

Terminix offers some of the most comprehensive pest control services around. The company serves residential and commercial property owners in 47 states — one of the most extensive in our reviews. And it provides one of the best guarantees in the business for qualified homes with their residential pest control services – the Nix Pests guarantee. Terminix also offer additional whole-home solutions, such as insulation, encapsulation, and moisture control. Above all else, the company is committed to making it easy for their customers to request free estimates and manage their services through their website and toll-free hotlines. Combine that with flexible payment options and you get all the reason they're our top pick.


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1018 Customer Comments & Reviews

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Theodore S
5/28/2017
Their service is exceptional in that they are in constant contact, scheduling inspections, news and general information. Their technicians are courteous, professional and complete in their inspections, and always furnish a report of their findings, recommendations, etc. It is a pleasure and very assuring to have their service.

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C. C  
Official Response

Company Rep of Terminix® Pest Control
We greatly appreciate this feedback, Theodore! Thanks so much and have a wonderful day!

P
Patricia O
5/27/2017
I have used Terminix for many years for regular pest control as well as termite control and I have always been very happy with both the service and results. I have only had to call them back between regular quarterly service a couple of times and they are always prompt and efficient. I had the same technician, David, for many years, but he has now moved on and I am sure the new technician will be just as thorough and efficient. That is the way Terminix operates.

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C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for sharing. Have a great day!

Dan S
5/26/2017
We have had Terminix for many years and they have provided us with great service.

C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for being a loyal customer, Dan!

L
Linda H
5/25/2017
I always rely on Terminix to address any issues I have with pests. they are always prompt, courteous and knowledgeable and very helpful when I ask questions. Their technicians are experts and do a great job. Linda

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C. C  
Official Response

Company Rep of Terminix® Pest Control
Linda, Thank you for taking the time to share your Terminix experience with others. We’re happy that you’re enjoying your new service!

Paul S
5/24/2017
They have always given me good service and have been very courteous. They answer any questions that I have.

C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for sharing. Have a great day!

Richard L
5/22/2017
Our technician is always very pleasant, on time, and done in nothing flat since we usually don't have any issues. We attribute that to his good service. We have even called him on a Sunday morning and he happened to be out of town, but addressed our issue after we sent him some photos. He told us what to do and the issue was resolved without any further action. Great company and employees.

C. C  
Official Response

Company Rep of Terminix® Pest Control
Richard, Thank you for taking the time to share your Terminix experience with others. We’re happy that you’re enjoying your new service!

J
jim t
5/21/2017
Pros Techs and the customer service center were always very professional, nice. The Bed bug treatments seem to be working great. I am currently in my 90 warranty to see if they return. Cons Besides the first inspection appt, the three following treatment appts were all messed up. The first appt was between 10 am and 2pm. They never showed, nor did i get a call from anyone. after I called terminex , I found out the tech was running late. and would be here in about an hour and that he would call me to let me know exactly when..Still no call from tech, he just showed up an hour late. Second appt, the following week, they never showed up at all. I had to call them to find out that i... Read More

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C. C  
Official Response

Company Rep of Terminix® Pest Control
Jim, I apologize for no one from the local office has contacted you, I will reach out to the local Terminix office to please review your account and follow-up regarding service.

J
Jamie h
5/21/2017
I called three times shortly after initial treatment for roaches because I saw a few in the house. Two alive and one dead. No one responded so at that point I called yet again and I spoke with a rude young man who said since I had canceled service I wasn't allowed a re-spray. I said I tried to get someone to do it before I canceled and he was blabbing on and on. Yikes.

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C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for bringing this to our attention, Jamie. I've reached out to the local office management to please contact you regarding your account.

K
Kenneth R
5/19/2017
Your service is a great value. My home is protected from termites, mosquitos, ants, and bugs. A truly great value. These things can destroy your home and make life intolerable. Thanks Terminix Kenneth R. and Leslie Kline

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C. C  
Official Response

Company Rep of Terminix® Pest Control
We greatly appreciate this feedback, Kenneth! Thanks so much and have a wonderful day!

K
Karen
5/19/2017
I feel they did a very good job, had a few bees dead on the floor and a few spiders dead on the walls.

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C. C  
Official Response

Company Rep of Terminix® Pest Control
Thanks for sharing and have a great day!


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