10 Best
Pet Insurance
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Pet Insurance
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- 25% discount on all in-office medical care
- Pet wellness plans available
- No age restrictions
- Covers pre-existing and hereditary conditions
- Discounts available immediately on sign-up
- A+ BBB accredited company
Banfield Pet Hospital Pet Insurance Review
98 Customer Comments & Reviews - see all comments
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Banfield Pet Hospital is a nationwide network of over 900 pet hospitals that offers an Optimum Wellness plan instead of traditional accident and illness pet insurance.
The plan offers in hospital services designed to diagnose, treat and prevent future medical conditions.
These include head to tail exams, nutritional consultations, and dental care.
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Customer Comments
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The ladies at the BANFIELD Castle Rock Colorado location were great! My senior dog ZOE received a nail trim there and they were so sweet to her and her nails look great! We'll be back :)
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I see why their ratings are low. I took my dog in for her first visit. I sceduled her for teeth cleaning, worm check, and eye exam. I paid well over two hundred dollars the first visit signed up for insurance which was a nightmare. They called me and stated my account information was entered wrong to deduct my monthly payments. I gavve them the info whic the called again with the same problem. I went online. Set up the accounnt they never took payments out. I called them gave info to them told them I set the account which they confirmed. I'm getting bills for payments? I called the hosp. Where I took my dog and I was told I did now owe anything so I could drop the plan. I called to drop... Read More
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Never thought I would find myself writing a review, but I feel as if I have to help others and open their eyes. On October 18th, 2016, I took my miniature schnauzer, China, to the Pembroke Pines Banfield Pet Hospital for a routine check-up. I mentioned to the front staff that her appetite had decreased, but figured it was due to her 12 years of age. They called me a few hours later to inform me that China had an infected uterus and it had to be removed or she would eventually die. I found it suspicious that her daughter, Salty, had just been there a month before her and suffered from the same condition and had to have emergency surgery to have her uterus removed as well. I payed 1,100 for... Read More
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Do not ever go to this hospital. I chose this one over the ER vet because of convenience. They over charge on everything but extremely overcharge on certain things apparently. I was charged $133 for a CBC to give my dog pain meds that turned out to be anti-inflammatories. My bill was doubled by the CBC. The ER vet would have been cheaper by far.
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It has been a "Nightmare!",especially financially, dealing with Banfield Wellness Pet Insurance. Back in May of 2016 I contacted Banfield to cancel my dog's wellness insurance, as it was up for renewal in June. The CSR said she would take care of it, but gave me a free month to think on it. I'm assuming, it was in the hopes I'll forget to call back within the time period, and be stuck paying for another year or decide to keep insurance for an additional year. I took advantage of our agreement and brought my dog in for a refill on her allergy medication. When I called mid July to cancel, they informed me that the appointment wasn't covered and I owed them money, even though my insurance... Read More
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Well I will say I jumped the gun in writing a positive review. I will absolutely never take or recommend anyone taking their animal to Banfield ever again. I have a 10 month old RESCUED puppy that I thought may be having an allergy issue so I called on a Monday. They said I could not get an appointment to bring him in until the following Wednesday. Initially I said I would wait but it just kept getting worse. I called back in the afternoon the next day to see what options I could do and when I asked if there was anything sooner they said I could bring him for a morning drop off and pick him up around 4 pm and I expressed I did not want to leave my dog in their kennels in the back... Read More
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I have had this insurance for about 3 years. Last year we got a puppy and added him to the service. When we decided to move we called Banfield because we had to give the dog away as we were moving into an apartment which doesn't take dogs of his breed. We asked to cancel the plan. After going through several people I was told that the service was separate and I needed to call another number. I tried numerous times and got the same run around conversation. They basically wanted me to keep paying. One operator told me that I would just have to pay the balance that I owed that I used from our puppy's last service. She said that she couldn't take the payment however and gave me an 800... Read More
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I don't know what I would do without this world class organization. Their representatives are in a class of their own. Thank you guys so much for taking care of me and my furry friends!! Luke, Boog, Charlie and Ping are all very grateful
For you as well!!!
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Top Rated
- 25% discount on all in-office medical care
- Pet wellness plans available
- No age restrictions
- Covers pre-existing and hereditary conditions
- Discounts available immediately on sign-up
- A+ BBB accredited company