10 Best
Pet Insurance
of 2024
Pet Insurance
of 2024
Promoted
- 25% discount on all in-office medical care
- Pet wellness plans available
- No age restrictions
- Covers pre-existing and hereditary conditions
- Discounts available immediately on sign-up
- A+ BBB accredited company
Banfield Pet Hospital Pet Insurance Review
98 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Banfield Pet Hospital is a nationwide network of over 900 pet hospitals that offers an Optimum Wellness plan instead of traditional accident and illness pet insurance.
The plan offers in hospital services designed to diagnose, treat and prevent future medical conditions.
These include head to tail exams, nutritional consultations, and dental care.
What We’re Hearing From Our Readers
Are you a customer of Banfield Pet Hospital Pet Insurance?
Submit a comment and tell other people about your experience!
Customer Comments
Loading Reviews ...
I'm a full believer in Wellness plans; if I have a Wellness plan for myself, if I did a Wellness plan for my children, why would I not provide a Wellness plan for my animals? Keeping our dog Turbo and our cats Chibi & Katy in the best health means they will be comfortable, happy, and live longer. It means we won't need to pay huge sums of money to treat catastrophic illnesses because we will have caught them early on. I will never forget the day in which a Speargrass embedded itself into Turbo's conjunctiva!! It was so frightening, we could not pull it out ourselves without the possibility of severe damage to his eyesight, (I have forceps and I did give it a gentle tug; if you... Read More
Was this comment helpful?
I signed up for the wellness plan based on recommendations from my sister who works at Banfield. The employees are required by Banfield to sell or recommend the plans to visitors. I signed up and barely used any services. They charge you $20 fee/month for any late payments, which is a ridiculously expensive late fee on the $40 monthly. On top of that, they charged me twice within a two week period when I requested to have the payment date changed. I called their hotline and was told there's nothing they can do for that change, but they'll waive late fee this time. Tried to cancel the plan but they said the plan covers a package deal on services with 40% off. if I cancel now that they would... Read More
Was this comment helpful?
6-21-19: We have two America short hairs(8.5 years old) and a Spitz dog(7 years old). We have been going to Banfield Largo since they were born. When we first went to Banfield Dr. Thom Carlisle was their Chief of Staff with many decades of experience and we simply loved him. We pay for a Premium Wellness plan for all three animals. Over the years we started noticing a large turn over in staff and ended up with Dr. West as our primary Vet. She turned out to be completely irresponsible with a degree from Asia somewhere and virtually incompetent. One year she never did any blood work on our female cat! Certainly not someone to trust with a life. Dr. Carlisle returned and we thought all was... Read More
Was this comment helpful?
I love the insurance and knowing my animals are cared for with expertise!
I just had to put my cat down and Dr. Starr was awesome. Thank you
Was this comment helpful?
Sadly after 3 years and almost losing our dog due to incompetence, we've left Banfield and wellness program. For the most part the staff is very young, constantly revolving and with little to no experience. It's as if they are reading from scripts when they call you - always canned answers and sadly this last time the vet could not have been further off from what was really happening and it almost cost our sweet baby his life.
Was this comment helpful?
I have been with Banfield over 7 years. Although I like the pet hospitals that we have been to, I am very disappointed in their pet insurance. I moved from NY to North Carolina 13 months ago and called Banfield about 4 months ago when I realized that NC prices are cheaper, they have been overcharging me $12 every month that I've lived here. When I called to change my monthly fee, they told me that I don't have a contract, but they still have to charge me NY prices. I told them to have a manager call me so we can discuss this further. A manager did call and left a message, but I was not able to answer the phone, I was at work. When I called back (several times), nobody got back to me. They... Read More
Was this comment helpful?
Do not sign up, scam. You pay and they never can get you in for an appointment. You can drop off, or schedule month's in advance. Well what if something comes up? Better just call somewhere else first. It is November, and I have been paying since June. I have not been able to get my pet in since that first visit, but they never miss taking my money. I call to cancel, and am told I will have to pay for the rest of the year now then, wait , what? Run to any other vet!!It will save you money, I am paying $300 for an ear infection, and the vet wouldn't even clean his ears prior to giving him medicine? Crazy, I should have known better, and am not even going to shop at PetSmart now, I... Read More
Was this comment helpful?
We paid for this plan in full on time for 16 years ($9,216.00). My wife thought it was a "good deal" because they sold us "insurance". What a rip-off. When the dog had to be put down I was happy to cancel it - but we were told that we owed an additional $320.00 because the dog already had its first exam for that year (where they tried relentlessly to push additional treatments on an animal that was both blind but also near death). Turns out it is not "insurance" but all you are doing is paying up front for a $576 annual checkup. I didn't even order their expensive medications "after" the discounts because they were 1. easier 2. cheaper 3. in stock online. Save your money - and if you... Read More
Was this comment helpful?
Banfield cares about the bottom dollar. They are owned by Mars and big money speaks. No compassion for losing your job, your furbaby or better yet being told by a vet, "I dont know what you expect me to do about it". Well for one thing your a Veterinarian and I have my furbaby here for you to help. He was having seizures and had gone blind. The specialist was taking care of blindness but seizures were a mystery. This doctor needs to go back to school. Banfield has some good docs but they leave after a couple years. I have used Banfields for years trying to get out of the plan is a nightmare. My furbaby is gone with no help from a slew of veterinarians. If you truly care about your furbaby... Read More
Was this comment helpful?
My ocicat Ziva developed FIP. After a month and a half fight to save her life, we ultimately had to put her to sleep to end her suffering. And yes, I will need to continue making monthly payments for four more months after her death. However, the unlimited office visits, and discounts on services and medications, that I received during her illness due to having her on the Essential Wellness Plan, still made the Plan an excellent value. In addition, Ziva's care team at the Rochester Minnesota Banfield were PHENOMENAL. I felt that she was given the best quality of care that she could have possibly received, and I felt that the whole team there truly cared about both she and I. When I... Read More
Was this comment helpful?
Top Rated
- 25% discount on all in-office medical care
- Pet wellness plans available
- No age restrictions
- Covers pre-existing and hereditary conditions
- Discounts available immediately on sign-up
- A+ BBB accredited company