10 Best
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Pet Insurance
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- 25% discount on all in-office medical care
- Pet wellness plans available
- No age restrictions
- Covers pre-existing and hereditary conditions
- Discounts available immediately on sign-up
- A+ BBB accredited company
Banfield Pet Hospital Pet Insurance Review
98 Customer Comments & Reviews - see all comments
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Banfield Pet Hospital is a nationwide network of over 900 pet hospitals that offers an Optimum Wellness plan instead of traditional accident and illness pet insurance.
The plan offers in hospital services designed to diagnose, treat and prevent future medical conditions.
These include head to tail exams, nutritional consultations, and dental care.
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Customer Comments
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This company is the worst and unethical pet insurance company out there and should be boycotted in fact Pet Smart should be ashamed that they have them in there stores. They are fraudulent and predatory. Poor customer service, practice usury, and beware of the fine print as they will bill you and renew your contract without authorization. Beware Beware Beware
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Beware when you sign up for this service. If your pet dies you still have to pay for the whole year. I renewed my dog's plan and found out within a few days that she had cancer which they couldn't treat. They referred me to a different Vet. She later died and I found out I had to pay the remaining months on the plan or pay for the ONE visit I had which was $1600. BE CAREFUL with these people.
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DON'T FALL FOR IT!!!! PLEASE DO NOT SIGN THE CONTRACT!!! IT'S a RIP OFF! They are preying on people when they are feeling helpless and scared with sick pets! They are a large corporation FOR PROFIT and THATS what they care about. Not you or your pet. Any good vets that work there move on because of this. (1) Our needed EXPENSIVE prescription was not available there or even ordering through them and I was not able to get any sort of a discount on it elsewhere. (2) Thyroid lab work was supposed to be covered but was not "Because their in-house machines do not work properly and they have to send them to an outside lab which is a separate charge". (3) Duplicate lab work was insisted... Read More
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I read the reviews with great enthusiasm and the feeling I get is Banfield tries to "upsell" for servicrs not covered and brings on the "guilt trip" tp add additional pressure. This is particularly true with the male Vet at the Wesley Chapel Banfiled location. Unless you want the "used car salesman" approach to your pet care.. avoid the male Vet at this location. I am seriously reconcidering renewing my insurance plan at Banfield.
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I initially signed up for my puppy to be nutured and 35 days later changed my mind, because they charged
additional monthly installments that equaled 326.00 and other hospitals, nonmember rates were $136.00
Banfield refused to reimburse my first two months and took an additional two months before canceling the unused service. They SUCK and their staff is incompetent, specially customer dis-service headquarters.
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The wellness plan is a joke. We have had the plan for over 10 years and our dog died this month. When I emailed them to cancel the plan they informed us that we would have to pay over $900 to get out of the plan or continue to pay the monthly installments for another 7 months. This is advertised as insurance, but is just a scam.
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If you care anything about your pet stay far away from this place! It's a scam! They care very little about your pet, and a lot about money. I took my bulldog in to get his puppy shots and ended up paying over $500!! Stay FAR away!
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If I could give Bansfield Wellness Plan a zero I would. I have 2 yorkies and was looking for affordable pet insurance. Suffice it to say, getting the plan cost me so much more in the long run. Getting an appointment that fit my needs was impossible. I work full time and Bansfield Soho in NYC could never accommodate me. They recommended I visit any other location. One of my pets became very ill. I took him to the Secaucus location. Worst experience ever. After waiting 3 hours, I was told I couldn't be seen because the Vet on call was too busy. I took my fur baby to Metrovet and thankfully was able to get him the medical attention he needed. My bill was over $400 and because I went outside... Read More
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We've been on their wellness plan for a year and a half. We like the fact that the program is preventative care as oppposed to "help my dog is sick". The veterinarians are educated from all over the world. They are very attentive and obviously care for our dog. I highly recommend this as opposed to insurance. This is the way humans should be treated as well. Preventative instead of reactionary.
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After being checked in for his yearly wellness visit, the vet walked in, did not even glance at my dog, and immediately started selling me to renew the wellness plan for next year. I thought last year when it happened it was just a fluke, but apparently this is their business model. They do not care, at all, about your pet. They only care about roping you in for a guarantee of monthly payments for the next year. I felt like I was in front of a car salesman, not my pet's Doctor. A good salesman would have at least "pretended" to examine my dog before telling me what I need for next year. After all, it is included in my current PAID wellness plan.
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Top Rated
- 25% discount on all in-office medical care
- Pet wellness plans available
- No age restrictions
- Covers pre-existing and hereditary conditions
- Discounts available immediately on sign-up
- A+ BBB accredited company