Fetch Pet Insurance Review
361 Customer Comments & Reviews - see all comments
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Fetch offers the most comprehensive pet insurance and health advice for dogs and cats. The company is trusted by the top no-kill shelters in the U.S. and Canada, and is the exclusive pet insurance provider for AARP members.
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If I could give this company no stars I would! The absolute worst company to get your pet insurance through. They paid absolutely NONE of my pet’s $5000.00 medical bills, they charged me my monthly fee 2 times and NEVER answered any of the numerous amounts of emails, returned any of my calls, and after waiting 3+ hours waiting on hold, found out there was nobody there to even answer my call. Which I found out but calling every number they have to contact them. THIS COMPANY IS A WASTE OF MONEY, TIME, AND ABSOLUTELY DOES NOT CARE ABOUT YOUR PET. I also reported them to the BBB.
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there is no way possible this company should be in top ten. I have been with petplan for over 12 years and over the last 2 years this company has gone so far downhill they shouldn't even be allowed to stay in business. To make matters worse, they have now switched to a Bot system on their website. They have changed their claims system to App access only even though not all customers have or use smart phones or Apps. They have raised their premium costs, lessened their coverage, made it damn near impossible to submit a claim or talk to a live person. They do not return e-mails and for months they have had problems with their system for taking payments and blame it on the banks. They have... Read More
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I was told at the beginning that my dog's knees would not be covered for 6 months. I understood that. But today, after TWO YEARS WITH NO CLAIMS, they are refusing to cover my dog's knees because three days into his policy he was DIAGNOSED with a lesser version of a condition that only now requires medical intervention.
It's not right. I hope there's a class action against this company soon. They deserve it.
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I was a customer up until few minutes ago. Never have I ever had such a runaround to try and get claims paid. They take your premium money real easily but try getting a claim paid. I submitted paperwork 4 times and still they want a fresh copy. I've been with them 4 years and have gotten $0 back. Pain and simple, customer service sux. I
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I just cancelled my Petplan insurance because they more than doubled my annual premium to over $928. Although the customer service representatives I spoke with were courteous, the only explanation they had was the raise was due to my zip code and dog's breed. Even if I changed the reimbursement level and annual limit, it would have still been over $600, which was $200 more than I paid last year. This is a total rip off!
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I had dreadful experience with PetPlan. They deduct the deductible after the co-pay (so you pay more), and word things such that they try to wiggle out of paying. E.g. halitosis or tartar is a preexisting condition for dental disease (these don’t necessarily constitute disease!). I fought with them extensively. They flat out lied, saying my dog had continuous progressive dental disease, ignoring the excellent comments by a vet (following a dental cleaning). When I finally complained to the State of CA, they finally agreed to pay. I cancelled the policy, never to go back. Also, not that their rates increase enormously as years progress, costing in the thousands of dollars.
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I am very dissapointed with this insurance. We carried this coverage for 6 years since we got our dog as a 6 week old puppy with only one minor claim. Now she needed surgery for a possible cancerous growth on her lip and a tooth extraction totaling over $600.00. The payout to us was $1.00. I called to try to understand and was told they applied a deductible to each procedure as if they were separate items. We will cancel and look for a better policy. Beware the small print. Our dedcutible also went up and we did not realize that.
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Carly F
Company Rep of Fetch Pet Insurance
Official Response
Company Rep of Fetch Pet Insurance
Hi Melody, thank you for sharing your feedback. We appreciate the opportunity to review your policy and respond. I understand your concern if you were expecting more reimbursement from your claim. The per condition deductible is applied to each claimed condition and needs to be met once a policy year after your chosen copay is applied. Once your deductible is met for the policy year, all future claims for that same condition would be eligible at your chosen reimbursement rate. We would be happy to help further is you need any assistance. Please email us at help@gopetplan.com and we'll be sure to respond, thank you.
Are your reviews independent and impartial? Because our 13-year experience with Petplan has been very different, especially since they changed underwriters a few years ago. Django has had PetPlan insurance for 13 years and for the first 10 years all we did was pay premiums faithfully and never made a claim. In the last year, he started having some issues. He's recovered and is doing great, but he had a lot of claims. As a result, PetPlan increased his premium by more than $100/month, reduced his coverage dramatically, and urged us by phone to cancel or reduce coverage even more because "he is old". That's how much they care. Audrey is 10 and has had Petplan insurance since she was... Read More
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The original company I signed on with was fairly reasonable, with rates increasing yearly. When it merged each year the payments rose. This year and last year they raised the yearly rate nearly 55 %. A $ 600.00 difference ! So each each as the dog gets older they add 55% OR HIGHER to your annual cost. They cannot give you a sliding scale of the payments/versus age- going forward yearly. It is what ever they feel like charging. it is highway robbery. Apparently all this happened with the new underwriters . We take out insurance to help with the cost of our animals. Not to be ripped off , I am contacting BBB. I feel this is an injustice- how c an a premium each year go up 55 %... Read More
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Years back, before they switched underwriters they were a great company. We got a rescue dog and I bought insurance then took her to the vet. They noted that she needed teeth cleaning. We took her in a few months later for the cleaning and she needed teeth extracted. PetPlan refused to pay out because they noted the need for teeth cleaning in the initial visit. I wanted to cancel, because why am I paying for this if they are just going to find any way out of paying. I had to call and when I told them my problem, she boiled it down to pre-existing concern. So they have no intention of taking my issue seriously or offering better service, just file it under a generic header as a "me" problem... Read More
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Keith G
Director of Content of Fetch Pet Insurance
Official Response
Director of Content of Fetch Pet Insurance
Hi Katie - like all pet insurance providers, we are unfortunately unable to cover pre-existing conditions. It's very common for pets to have dental issues and over 80% of dogs over the age of three have some form of dental disease. That being said, insurance is still a valuable safeguard because it can still cover any other new conditions or accidents that occur over the course of your pet's life that are unrelated to the pre-existing condition itself.
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- Most comprehensive pet insurance for dogs & cats
- Get back up to 90% on unexpected vet bills
- $1000 in online vet visits included at no extra cost
- Exam fees are covered (Save $50-$250 per sick visit)
