Healthy Paws Pet Insurance Review
3,292 Customer Comments & Reviews - see all comments
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer.
Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
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3292 Customer Comments & Reviews
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When looking for health insurance for my two new puppies I looked at all the options. When I contacted Healthy Paws with some questions they were very helpful and answered all my questions. I liked the ease of the signup process and the usability of their phone app. It was not until a year later that I needed to actually use the insurance and when that time came I was pleased to find that the upload process and claim process was so easy. I uploaded the records that I received from my Vet and then snapped a picture of the bills and in a week Healthy Paws had reviewed all the records and reimbursed me for the covered procedure. My Dog ended up having bone cancer and lost her leg.... Read More
Getting a Healthy Paws policy for my German shepherd, Gus, is one of the best decisions I've ever made! Customer service is fantastic. It's so easy to file claims through the app and they are very prompt and communicative. Thank you, Healthy Paws!
Dear Healthy Paws:
Thanks so much for checking in on Walter. He is doing so much better. Last year, at about this time, he could barely walk. Now, he’s moving right along. I was thinking, just this morning, that without Healthy Paws I wouldn’t be able to provide him with this life-changing care. Walter means everything to me, and we thank you from the bottoms of our hearts.
Over the years, I’ve recommended Healthy Paws to every dog-owner friend, and to strangers too. So many of my friends have signed up with you, and all are pleased.
Love, Lisa & Walter
My wife and I were recently Healthy Paws customers until we suddenly lost our mastiff. Losing our dog was a significant tragedy and while that can't be changed, the stress of that could have been so much worse. She had significant hospital bills which were terrifying to rack up. On multiple occasions, we have had to file large claims and each time, they were reimbursed without argument. We cannot tell you how grateful we are for that. Additionally, a couple of weeks after our loss, we received a card signed by the team at Healthy Paws. It was very touching. I don't know when we'll get another dog but when we do, we will for sure be insuring them through Healthy Paws as well as... Read More
I can't say enough positive things about Healthy Paws. I first purchased insurance when my boy Teddy was a puppy, and I'm thankful every day that I did. I carry the maximum level of insurance (90% coverage after a $200 annual deductible) on Teddy and it's worth every penny. The first year of Teddy's life we were at the vet every 2 weeks for chronic skin issues, & more than one emergency visit when he's ingested things that he shouldn't have. We have spent thousands of dollars over the last couple years on procedures, medications, and skin related medical care and the majority of that money spent has been refunded by Healthy Paws (90% to be exact!). His most recent issue was an ER Vet... Read More
This company needs to fix its customer service badly. The website freezes your computer when you try to do a simple task like changing a credit card number. And the phone number for customer service is poorly staffed with unacceptable wait times.
Tim
Customer Care of Healthy Paws Pet Insurance
Official Response
Customer Care of Healthy Paws Pet Insurance
Marc - We’re sorry that your customer service experience did not meet yours or our expectations. We pride ourselves on exceptional customer service and completely understand why you're upset. One of our customer care team members spoke to you today and made the requested credit card change. We hope you and your dog stay well!
Healthy Paws is the best insurance choice we made for our little boy. He at 7 months suddenly needed surgery and the team at Healthy Paws were incredible, they went above and beyond to make the payment seamless. They even authorized us for direct payment and all we had to pay was our part. They were always reachable and the customer service was excellent. They even followed up with us after to know how our boy was recovering. What more can you ask for.
Thank you Healthy Paws.
I have two labs and enrolled them in Healthy Paws about two years ago after being urged by a fellow dog owner. My oldest, a chocolate has had health issues for most of his life, however, nothing life threatening. Realizing the high cost of specialized veterinary care and upon referral from a friend whom had a near catastrophic illness experience with her lab which could have easily wiped her out financially, I made the wise investment in enrolling my two dogs with Healthy Paws. Recently, my oldest dog became terribly ill and would not eat. Our family vet indicated that his symptoms were beyond their practice and would have to take him to an Emergency Vet offering advanced care.... Read More
As a pet parent, you never want to see your pet (baby) sick or injured. Recently, I experienced a life threatening bacterial infection which had the potential for a fatal outcome without critical care hospitalization and 24 hour care. Iggy was in the hospital for 11 days. From the beginning, I worked with the Veterinary Hospital, telling them I had Healthy Paws pet insurance. Thank Dog for Healthy Paws. I was able to focus on Iggy's care and treatment versus worrying about the hospital bill and if I would be able to afford care. Healthy Paws with my permission, direct payed the Veterinary Hospital. Everyone at Healthy Paws are rooting for Iggy and showed me that they truly care... Read More
I am very pleased with HealthyPaws as the insurance carrier for my Frenchie. My boy has had a decently long list of health issues. Being a bulldog is not easy as they come with many issues. My boy had various surgeries and treatments. HealthyPaws been there the whole time and covered him. Having this security is helping me greatly to reduce my stress level as well. HealthyPaws is highly recommended and has a great team of caring and supportive personnel on the phone and filing the claims online is a breeze as well. HealthyPaws is the way to go for insurance.
Top Rated
Our Partner
- Trusted by More than 625,000 Parents
- No Enrollment or Administrative Fees
- No Maximum Annual or Lifetime Payouts
- Most Claims are Processed in 2 Days
