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Healthy Paws Pet Insurance Review

3,280 Customer Comments & Reviews - see all comments
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer.

Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
 
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How is Healthy Paws rated?

Breakdown

4.5/5
Coverage
4.0/5
Cost
4.0/5
Extras

Overall Rating: 4.4 / 5 (Excellent)

Healthy Paws ranks highly among the pet insurance companies we've reviewed. The company offers a single pet insurance plan with multiple reimbursement options, comprehensive coverage for alternative therapy and no caps of any kind.

Reimbursement is based on the cost of your actual vet bill and there is no limit as to the type of or how many claims you can make for covered conditions. Healthy Paws provides all of this at the same or sometimes lower prices than less comprehensive plans.

Healthy Paws Coverage

Coverage - 4.5 / 5

Compared to other pet insurance providers, Healthy Paws offers the most comprehensive coverage and does so without any caps or limits. Policies cover all accidents and illnesses without restrictions for hereditary or congenital conditions.

The company also includes services like advanced testing, surgeries, hospital stays, and prescription medications, as well as alternative therapies and emergency care.

Healthy Paws does not have a wellness plan, but they will treat canine hip dysplasia if it is not a pre-existing condition.
Pets Covered
Dogs
Cats
Coverage Types
Medical
Vet Selection
Unrestricted
Out-of-State Coverage
Yes
Commercial Pets Covered

Medical Conditions Covered

  • Accidental
  • Illness
  • Hereditary
  • Congenital
  • Cancer
  • Chronic
  • Accidental Dental

Medical Treatments Covered

  • Diagnostic Testing
  • Surgery
  • Hospitalization
  • Prescription Medications
  • Emergency Care
  • Specialty Care
  • Alternative Care

Benefit Limits

Benefit Limits - 4.5 / 5

Where Healthy Paws really asserts its dominance is in benefit limits. Regardless of the plan you choose, there are no caps on coverage, either annual, lifetime, or per incident.

Generally speaking, other companies offer unlimited benefits as an option available only for their highest level and most expensive plans. This is not the case with Healthy Paws; it is included in their standard price plan.

As long as the condition or treatment is covered under the plan (very few restrictions do apply) there is no limit to what the company will pay to make your animal well.

One Healthy Paws customer reported to us that the company recently paid out over $18,000 on a $20,000 vet bill in order to save the life of a dog suffering from cancer. More recently, another customer wrote, "I have a six-year-old German shepherd. Unfortunately, he already has had more than his share of problems, from herniated discs to cancer. Healthy Paws has not given me any hassle or trouble, even though his expenses to date are approaching $40,000. This was by far the best financial decision I have ever made."
Benefit Limit Types
Unlimited

Reimbursement & Deductibles

Reimbursement - 4 / 5

As with deductibles, Healthy Paws is in line with the industry's best companies by allowing you the flexibility of customizing your reimbursement percentage as well.

You can select either 70%, 80%, or 90% at the outset of your policy. Healthy Paws reimbursement is based on the actual veterinary bill.

The company will compile all covered treatments for a given claim and pay your chosen percent after you've met the deductible. As with low deductibles, high percentage payouts are going to equal a more costly monthly premium.
In general, Healthy Paws pays on a reimbursement model. Policyholders pay the vet up front for treatment, submit their claims to Healthy Paws, and receive a reimbursement. However, in situations where pet owners can't pay their vet at the time of treatment, they have the option of contacting Healthy Paws and asking them to pay the vet directly. If the veterinary hospital is willing to accept payment from Healthy Paws, the insurer can work directly with it to expedite access to medical records and claim processing. This direct payment option is available on a case-by-case basis and applies to treatment by any licensed vet in the United States. It is not limited to any specific network of vets.
Reimbursement Model
Actual Cost
Minimum Percent Reimbursement
70%
Maximum Percent Reimbursement
90%

Deductibles - 4.5 / 5

Like all the best pet insurance companies, Healthy Paws allows you to customize your deductible to best suit your financial needs.

Values can be set at $100, $250, and $500. Lower deductibles do result in higher premiums. But many customers will appreciate the flexibility Healthy Paws offers.
Deductible Type
Annual
Minimum Deductible Offered
$100
Maximum Deductible Offered
$500

Pricing: How much does Healthy Paws cost?

Cost - 4 / 5

Considering the few benefit limits Healthy Paws imposes and the company's customizable payout percentages and deductibles, Healthy Paws plans are reasonably priced and even cheaper than less substantial plans.

Starting Monthly Premiums

Dog: Sample Monthly Premium, 1 year old male Golden Retriever in zip code 92683
$32.83
Cat: Sample Monthly Premium, 1 year old male American Shorthair in zip code 92683
$17.19
Rate Details: Annual Deductible: $500, Benefit Cap: Annual & Unlimited, Reimbursement Model: 70% of Annual Cost
Available Discounts:

Enrollment & Waiting Periods

Enrollment - 5 / 5

Healthy Paws enrolls pets 8 weeks and older. While some companies have no upper age enrollment restrictions, Healthy Paws limits coverage to pets 13.99 years old and younger.

Some companies offer accident coverage immediately upon premium payment. Healthy Paws imposes a 15-day waiting period for accidents and illnesses.

The waiting period for hip dysplasia is 12 months. Healthy Paws will not cover hip dysplasia if the pet was 6 years or older at the time of enrollment. Other companies we review have no such restrictions on hip dysplasia.

For pets younger than 6 you'll have to provide documentation of a complete physical within the last 12 months. Pets older than 6 must have had a complete examination within the last 30 days.
Min Enrollment Age
8 weeks
Max Enrollment Age
14 years
Accident Waiting Period
15 days
Illnesses Waiting Period
15 days
Free Look Period
30 days

Claims & Service

Extras - 4 / 5

Healthy Paws has a proven track record of fulfilling claims fast and with as little fuss as possible compared to other pet insurance companies.

Customer support is efficient, courteous and available 7 days a week. With Healthy Paws, you have the ability to file a claim online or through their mobile app.

You simply submit the veterinarian invoice and the company will send you the reimbursement check. 99% of claims are processed in 2 days.
Advertised Response Time
3 days
Claim Form
Email
Fax
Online Portal
Mobile App

Contact & Additional Information

Homepage URL
https://www.healthypawspetinsurance.com/
Headquarters Address
11120 NE 33rd Place, Bellevue, WA, 98004
Mailing Address
P.O. Box 50034, Bellevue, WA, 98105
Year Founded
2009

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3280 Customer Comments & Reviews

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J
Jo

5/4/2018
Rating based on quote and phone calls about options: I post this review to encourage other pet parents to enroll with Healthy Paws BEFORE your baby turns 8 years old, and so parents of older pets don't get their hopes up if they feel as I do about 60%. I was excited to sign up with Healthy Paws given its excellent reputation, but when I submitted information about my cat for a quote, the only reimbursement option offered was 60%, because she is probably* 8 years old. This made me sad, because 60% isn't enough "insurance" for my peace of mind. A phone call confirmed this information BUT also clarified that the 60% (with $750 or $500 deductible) for 8 or older applies only to NEW... Read More

S
Sue A

5/4/2018
I am so impressed with Healthy Paws! I am just going to copy and paste my original email to them after Bilbo had to have emergency surgery. "Hi Healthy Paws, I am so very, very impressed with your wonderful service - from the start of Bilbo getting sick to quickly settling the claim so I could pay off my credit card immediately. Your caring, thoughtful representatives helped me feel reassured as Bilbo was going through the surgery that the treatment should be covered or at least the claim would be addressed expeditiously. Bilbo is doing much better - he just had his stitches taken out of his tummy yesterday so he can get back into the streams and lakes like the real hiking dog he... Read More

D
Donna

5/3/2018
This company is awesome!! They truly care about you and your pet... they process claims as quick as 3 days from submission and paid within 5 days of that... their staff is friendly, kind, concerned for your pet and many have talked me through tears when my baby girl was sick. The plan i have is VERY affordable. And the best out there.. i've had them for over 5 years and they will always be my pet insurer. Great company!!!

F
Frank

5/3/2018
No Costco discount. I just confirmed with Costco that they do not offer a discount and are not aware of any such partnership with Healthy Paws. Just put this here to make others aware . Please update the site. Thanks!

K
Kate T

5/3/2018
My 4 year old Siberian Husky decided to eat a chew toy last week.. 3 visits to the vet and several X-rays later, it was determined that he needed surgery! The entire incident ending up totaling nearly $7,000! My dog had surgery last week and I have already received my reimbursement(s) from HealthyPaws via direct deposit! Beyond impressive! I had to make several claims due to visiting different vets over a series of days, but the process was beyond simple. I had to upload photos of the invoices that showed what he was treated for and the amount paid, and within days of each claim I received a break down of the reimbursement amount. I also contacted their customer service department via... Read More

P
Perks4eva

5/2/2018
I cannot say enough how amazing of a company that healthy paws is and how much stress it took off of us knowing we had insurance. My dog Louie is our family and had make an extremely scary and dire situation that required emergency surgery and having healthy paws made the process a lot easier for us to get through especially knowing our vet bills were going to be so high. The claims process is so easy and fast- we got a response within two days with our EOB. No trucks and no fee schedule. I have had a different pet insurance before and this one is so so much better. I have been and will continue to recommend you to all of my friends and family. Thank you healthy paws!

K
Katie

5/2/2018
Thank goodness for Healthy Paws pet insurance! My French bulldog recently had to have surgery to remove a bladder stone and then 3 weeks later had a medical emergency that landed him in the hospital for almost a week. Without pet insurance I would never have been able to pursue such extensive veterinary care for him. The Healthy Paws reimbursement policy is fantastic! What a great company!!! I couldn’t be happier with the service I received.

L
Leonardo

5/2/2018
Have been a customer for about 4 years. Never had any problem to get reimbursements for any of my claims. Very satisfied!

L
Lisa

5/2/2018
Easily the best insurance company out there (this statement includes human insurance companies). Healthy Paws is one of the best decisions we have ever made. Our pup was diagnosed with Grade 3 Lymphoma in December 2016 and Healthy Paws helped extend his life significantly. Without them, we would have never been able to afford the care required to treat this aggressive cancer. Aside from the actual plan being phenomenal and fair, Healthy Paws makes filing your claims seamless with their app and direct deposit feature. Knowing that we HP behind us and peace of mind in this hard time has been a lifesaver. Dug is still with us, he's on his 3rd and most likely last treatment, but healthy paws... Read More

D
deborah k

5/2/2018
When I got our dachshund, my family and friends laughed at me when I got insurance on him. They thought it was wasted money. But I had done my research and I knew that this was a breed that was prone to IVDD. I looked at several different insurance companies and their reviews and Healthy Paws came out on top. Fast forward 2 years. My 4 year old pup tried to walk up a set of stairs and became paralyzed. We rushed him to the nearest neurosurgeon for surgery. When I got home, I called Healthy Paws to check my coverage and they told me not to worry. ..I was covered and just to worry about my dog, Dinky. Since the surgery, they have texted me to check in on my dog and have processed my... Read More

Top Rated
  • 25% discount on all in-office medical care 
  • Pet wellness plans available
  • No age restrictions
  • Covers pre-existing and hereditary conditions
  • Discounts available immediately on sign-up
  • A+ BBB accredited company
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