Healthy Paws Pet Insurance Review
3,291 Customer Comments & Reviews - see all comments
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer.
Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
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3291 Customer Comments & Reviews
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As a responsible pet parent, I cannot say how grateful and happy that I had Healthypaws insurance for my fur baby. My dog who is a 6 yo boxer/mastiff, was regurgitating non stop the Sunday before Easter. We ended up taking him to Animal Critical care that evening, where he had to be rehydrated and X-rays showed what they thought was a blockage in the outflow duct of his stomach. Thinking was he had swallowed something. The next day he ended up having emergency surgery where it was found he had not eaten something but his GI tract had thickened and was inflamed. At this point we had a gravely I'll little big boy. The next week was agonizing for us. We had just spent 4000.00 and still the... Read More
My cat Queen went through Fatty Liver Disease at only 3 years old. In order to get to that diagnoses she was at the emergency vet for almost a week, had a feeding tube inserted, two plasma transfusions, ultrasounds & x-rays and was on multiple medications. Racking up vet bills totaling almost $8,000. Healthy Paws worked with my vet directly to pay her bills upfront as the cost as so great. They even emailed me personally to check on her. Overall amazing and seamless service during a tough time. I would recommend Healthy Paws Pet Insurance 100%!
Healthy Paws provides an amazing service for pet owners. With 3 tiers of coverage to choose from (different coverage percentages and annual deductibles that correspond to different monthly rates), the plans are very flexible. They also cover a wide range of health issues and services - in my review, I found very little fine print about what isn't covered. Having recently used Healthy Paws for expenses related to an accident, I can say first-hand how essential it is for your pet insurance provider to offer low-stress claims processing. Their mobile app makes it ridiculously easy to submit a claim. No need to deal with paper, forms or even discuss the insurance with your vet. Simply scan... Read More
This company is ABSOLUTE garbage! I'm in the insurance business and I know a lot about it but this company has literally denied EVERY claim I've made on my pet! I recommend avoiding them at all cost! Find another company that will actually be there for you during your time of need!
Tim
Customer Care of Healthy Paws Pet Insurance
Official Response
Customer Care of Healthy Paws Pet Insurance
Leo - We’re never happy when we have to deny claims for a client. We use a pet's medical records and notes written by the attending veterinarian to determine if there are any pre-existing conditions which would keep us from approving a claim. Unfortunately, we could not cover your pet’s illness since the signs/symptoms of your pet’s current condition were first noted during your policy’s fifteen day waiting period. The majority of pet insurance companies have some sort of waiting period before coverage actually begins. Healthy Paws is very transparent about our waiting period on our website, in the policy documents that are in each client’s online account and during the enrollment process. The good news is if this particular condition completely resolves and a new case happens in the future, it would be eligible for coverage.
I am a vet tech and I have two amazing dogs on Healthy Paws. I've done endless thorough research on the specifics of health insurance plans. For me, what was most important was no limit on coverage. I want to know that if my dogs are sick or have an accident, I can make decisions based on the best medical judgement rather than what I can afford. I love these creatures so much that I want to have the option of having $20,000 worth of life saving care. With my 90/10, $250 deductible, that would have me paying $2,250. I just like the feeling of skies the limit for my babies. The monthly cost was also incredibly fair for the service provided. My first dog Bippy has broken the bank with... Read More
My husband and I got a bulldog puppy 18 months ago. I had heard stories about bulldog problems and one of my friends suggested pet insurance. She had a suggested one, but I did my own research and selected Healthy Paws. It was fortuitous because Bow developed many ailments peculiar to bulldogs. I selected Healthy Paws because I had read good reviews. It was also important that they treat breed specific ailments, something many pet insurance companies dont't do. I chose coverage that paid 70% of covered treatments. They do not cover general maintenance like shots, etc. Healthy Paws has exceeded my expectations. Submitting claims is easy using the Healthy Paws app on my phone. I... Read More
I have had Healthy Paws Since 2011 for my Lab Mix. Although we are pretty physically active (lots of hiking and running) and socially active (friends family outing and he's also a registered therapy dog) luckily we haven't had manu injuries or illnesses. I even wondered at times weather i should keep paying for pet insurance, but decided better safe than sorry. I am so glad I did. I recently discovered my pooch had growth on his paw and after a few tests, it was diagnosed as melanoma. He has since had a few more tests and recently got out of a big surgery to remove the growth and one of his toes. As some of you may know, those vet bills can be horrifying. Having healthy paws has been such... Read More
We are very happy with this pet insurance. The claims process is simple and quick, and they cover what they say they will cover. We have had four dogs in our household insured for the last 4-5 yrs and have had numerous claims, the last one being for emergency surgery costing over $2,400 which was covered at 90% after $100 deductible. They have great customer service and I think they really care about our pets. Thank you Healthy Paws!
I absolutely love Healthy Paws Pet Insurance! Our two year old chihuahua Layla was attacked and bit by another dog recently. She suffered deep puncture wounds on her back leg, and my husband and I were devastated and very worried. She needed emergency surgery, a hospital stay for two nights, lab tests, and several vet appointments. The vet bills really added up quickly, but knowing we had insurance for her really put us at ease about the bills and allowed us to focus on her recovery. I submitted the bills easily online with Healthy Paws, and they approved the claims very quickly, and without any questions. Healthy Paws paid over $1,600 of Layla's vet bills (90% of covered charges, minus... Read More
Healthy Paws has been an absolute lifesaver, and I mean that quite literally. Our 5-year old frenchie has turned out to be a repeat offender when it comes to eating things that he shouldn't. After three major surgeries to remove foreign objects from his stomach/intestine, Healthy Paws has stood by their commitment and reimbursed us as agreed. I can' tell you what a relief it is to listen to a vet run down the list of procedures and expenses that will be required and not have to worry about having to make what would be the hardest decision of our lives. On top of the excellent coverage, the reimbursement process has been timely and without dispute.
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Our Partner
- Trusted by More than 625,000 Parents
- No Enrollment or Administrative Fees
- No Maximum Annual or Lifetime Payouts
- Most Claims are Processed in 2 Days
