Healthy Paws Pet Insurance Review
3,291 Customer Comments & Reviews - see all comments
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer.
Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
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3291 Customer Comments & Reviews
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Investing in pet insurance with Healthy Paws is the 2nd smartest decision we've made since becoming parents to our Golden Retriever (2nd only to getting our baby in the 1st place!) We did research on the top 5 Pet Insurance companies and ultimately decided that Healthy Paws was the right choice for us. Thank God we did! After 6 wonderful and healthy years our sweet boy was diagnosed with cancer. He met with the top specialists, had 2 surgeries and is in the process of beginning Radiation Therapy in the next week or so. With all of the tears, sleepless nights, recovery from both surgeries, etc... there was a lot of anxiety and fear within our family. With Healthy Paws we have been able... Read More
Healthy paws has been consistently supportive of my animals medical needs and very quick to respond. They made everything so quick and easy, I definitely could not have afforded the health care that my dogs received without them. Thank you!
I had been a been a customer of Healthy Paws Pet Insurance for only three months when my puppy Lili suffered a serious injury to her left hind leg while playing with her sister. When I received the bills for the hospital and the surgeon, I was expecting the worst, but Healthy Paws stepped up and handled all of my claims promptly and courteously. I would not hesitate to recommend Healthy Paws to all of my friends and family.
Excellent insurance. Chose an 80/20 plan with a $250 deductible. A very clear and easy to use process with a phone app. We recently needed to use it for one of our labs who ruptured both ACLs. We were able to get both knees repaired and I can't recommend them enough. Claims submitted once, and payment is on its way. A great customer service line and even a note asking how Stella was doing.
We purchased Healthy Paws pet insurance for our 3-month old labradoodle three years ago. Little did we know at that time what a wise decision we had made! At four months old, our puppy began having seizures. After an MRI and spinal tap, she was diagnosed with Idiopathic Seizures. After these tests and a two-day stay in the hospital, you can imagine what the bill was! We submitted our claim to Healthy Paws and within a few days, received an email from Healthy Paws regarding the status of our claim and the process for viewing it online. In addition, a reimbursement check was quickly sent to us by mail. Because of our dog's seizures, she takes eight pills a day. We submit our monthly... Read More
Our 6 month old Boykin Spaniel required 3 emergent abdominal surgeries for an intestinal problem. We were blessed to have Healthy Paws pet insurance. Our policy was a 80% reimbursement. The staff was amazing. Guided me through necessary documentation and required form. We received emails on processing the claim and completion. The checks were mailed within 10-14 days. Very refreshing dealing with a company that does what it claims and in a very short time. This was a first time claim and could not have gone any better. I would recommend this pet insurance to all folks looking for pet insurance coverage.
HealthyPaws makes it so easy to submit and process claims. I had my dog insured by another company prior to HealthyPaws and that company was not fun to deal with. They made the process so difficult to submit or file claims that I became discouraged and just stopped doing it. All of the headache and roadblocks they would throw at me to get a claim paid for or even to just file one would be just be a giant pain to go through. I would like to add that HealthyPaws was very quick with their responses to the claim I recently submitted for my dog. It was a pleasure to do business with them.
Mike
Healthy Paws is the best Pet Insurance on the market today. The coverage is excellent, the staff are responsive to questions and the turn around time for claims is remarkably quick. I unqualifiedly recommend Healthy Paws to anyone who is looking for Pet Insurance. No one wants to be a position of not being able to not provide live saving or pain management care for their pet. Healthy Paws gives you the assurance that you will not be in that position.
Maureen, Cody and Jackson
I have had Healthy Paws Pet Insurance for over a year for my now two year old fur-baby. She is truly the apple of my eye. Unfortunately she was recently treated for anemia due to bone marrow failure because of over vaccinations. While struggling with taking time off of work to get blood transfusions, animal ER visits and tests and more animal ER visits and more tests. This was mentally, emotionally and physically draining. Knowing that she had health insurance gave me the peace of mind knowing that I can and will do everything in my power to save her life. I am happy to report that she is on the road to recovery. Without insurance I would have paid a total of $5,111.80 and still counting.... Read More
My 17 week old puppy had a cough & constant itching. After many trips to the vet, anesthesia, x-rays, radiology consults Healthy Paws paid nothing. There appears to be no explanation. My other bills they consider well visits & are not covered. If you're your paying over $1500. in pet medical & nothing is covered what's the point of the insurance?
Tim
Customer Care of Healthy Paws Pet Insurance
Official Response
Customer Care of Healthy Paws Pet Insurance
Ellieri - We make every effort to be transparent throughout our website, during the enrollment process and in the policy documents available to each client in their online Healthy Paws account regarding the limited exclusions of our policy. Those exclusions are pre-existing conditions, preventative/routine care and the office visit fee (veterinary exam fee). Anyone visiting our website can see this information on our “Benefits, Coverage and Exclusions” page.
All claim decisions are based off of your pet’s medical records and the signs/symptoms that are noted by your veterinarian. We use a pet's medical records and notes written by the attending veterinarian to determine if there are any pre-existing conditions which would keep us from approving a claim. Since your pet had the issues you mentioned prior to enrollment, they were not eligible for coverage. As you stated in your review, your other visit was for preventative care (vaccines, heartworm/flea and tick prevention, etc.), which is excluded from coverage.
We hope your and your pet stay well.
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- Trusted by More than 625,000 Parents
- No Enrollment or Administrative Fees
- No Maximum Annual or Lifetime Payouts
- Most Claims are Processed in 2 Days
