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Healthy Paws Pet Insurance Review

3,291 Customer Comments & Reviews - see all comments
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer.

Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
 
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How is Healthy Paws rated?

Breakdown

4.5/5
Coverage
4.0/5
Cost
4.0/5
Extras

Overall Rating: 4.4 / 5 (Excellent)

Healthy Paws ranks highly among the pet insurance companies we've reviewed. The company offers a single pet insurance plan with multiple reimbursement options, comprehensive coverage for alternative therapy and no caps of any kind.

Reimbursement is based on the cost of your actual vet bill and there is no limit as to the type of or how many claims you can make for covered conditions. Healthy Paws provides all of this at the same or sometimes lower prices than less comprehensive plans.

Healthy Paws Coverage

Coverage - 4.5 / 5

Compared to other pet insurance providers, Healthy Paws offers the most comprehensive coverage and does so without any caps or limits. Policies cover all accidents and illnesses without restrictions for hereditary or congenital conditions.

The company also includes services like advanced testing, surgeries, hospital stays, and prescription medications, as well as alternative therapies and emergency care.

Healthy Paws does not have a wellness plan, but they will treat canine hip dysplasia if it is not a pre-existing condition.
Pets Covered
Dogs
Cats
Coverage Types
Medical
Vet Selection
Unrestricted
Out-of-State Coverage
Yes
Commercial Pets Covered

Medical Conditions Covered

  • Accidental
  • Illness
  • Hereditary
  • Congenital
  • Cancer
  • Chronic
  • Accidental Dental

Medical Treatments Covered

  • Diagnostic Testing
  • Surgery
  • Hospitalization
  • Prescription Medications
  • Emergency Care
  • Specialty Care
  • Alternative Care

Benefit Limits

Benefit Limits - 4.5 / 5

Where Healthy Paws really asserts its dominance is in benefit limits. Regardless of the plan you choose, there are no caps on coverage, either annual, lifetime, or per incident.

Generally speaking, other companies offer unlimited benefits as an option available only for their highest level and most expensive plans. This is not the case with Healthy Paws; it is included in their standard price plan.

As long as the condition or treatment is covered under the plan (very few restrictions do apply) there is no limit to what the company will pay to make your animal well.

One Healthy Paws customer reported to us that the company recently paid out over $18,000 on a $20,000 vet bill in order to save the life of a dog suffering from cancer. More recently, another customer wrote, "I have a six-year-old German shepherd. Unfortunately, he already has had more than his share of problems, from herniated discs to cancer. Healthy Paws has not given me any hassle or trouble, even though his expenses to date are approaching $40,000. This was by far the best financial decision I have ever made."
Benefit Limit Types
Unlimited

Reimbursement & Deductibles

Reimbursement - 4 / 5

As with deductibles, Healthy Paws is in line with the industry's best companies by allowing you the flexibility of customizing your reimbursement percentage as well.

You can select either 70%, 80%, or 90% at the outset of your policy. Healthy Paws reimbursement is based on the actual veterinary bill.

The company will compile all covered treatments for a given claim and pay your chosen percent after you've met the deductible. As with low deductibles, high percentage payouts are going to equal a more costly monthly premium.
In general, Healthy Paws pays on a reimbursement model. Policyholders pay the vet up front for treatment, submit their claims to Healthy Paws, and receive a reimbursement. However, in situations where pet owners can't pay their vet at the time of treatment, they have the option of contacting Healthy Paws and asking them to pay the vet directly. If the veterinary hospital is willing to accept payment from Healthy Paws, the insurer can work directly with it to expedite access to medical records and claim processing. This direct payment option is available on a case-by-case basis and applies to treatment by any licensed vet in the United States. It is not limited to any specific network of vets.
Reimbursement Model
Actual Cost
Minimum Percent Reimbursement
70%
Maximum Percent Reimbursement
90%

Deductibles - 4.5 / 5

Like all the best pet insurance companies, Healthy Paws allows you to customize your deductible to best suit your financial needs.

Values can be set at $100, $250, and $500. Lower deductibles do result in higher premiums. But many customers will appreciate the flexibility Healthy Paws offers.
Deductible Type
Annual
Minimum Deductible Offered
$100
Maximum Deductible Offered
$500

Pricing: How much does Healthy Paws cost?

Cost - 4 / 5

Considering the few benefit limits Healthy Paws imposes and the company's customizable payout percentages and deductibles, Healthy Paws plans are reasonably priced and even cheaper than less substantial plans.

Starting Monthly Premiums

Dog: Sample Monthly Premium, 1 year old male Golden Retriever in zip code 92683
$32.83
Cat: Sample Monthly Premium, 1 year old male American Shorthair in zip code 92683
$17.19
Rate Details: Annual Deductible: $500, Benefit Cap: Annual & Unlimited, Reimbursement Model: 70% of Annual Cost
Available Discounts:

Enrollment & Waiting Periods

Enrollment - 5 / 5

Healthy Paws enrolls pets 8 weeks and older. While some companies have no upper age enrollment restrictions, Healthy Paws limits coverage to pets 13.99 years old and younger.

Some companies offer accident coverage immediately upon premium payment. Healthy Paws imposes a 15-day waiting period for accidents and illnesses.

The waiting period for hip dysplasia is 12 months. Healthy Paws will not cover hip dysplasia if the pet was 6 years or older at the time of enrollment. Other companies we review have no such restrictions on hip dysplasia.

For pets younger than 6 you'll have to provide documentation of a complete physical within the last 12 months. Pets older than 6 must have had a complete examination within the last 30 days.
Min Enrollment Age
8 weeks
Max Enrollment Age
14 years
Accident Waiting Period
15 days
Illnesses Waiting Period
15 days
Free Look Period
30 days

Claims & Service

Extras - 4 / 5

Healthy Paws has a proven track record of fulfilling claims fast and with as little fuss as possible compared to other pet insurance companies.

Customer support is efficient, courteous and available 7 days a week. With Healthy Paws, you have the ability to file a claim online or through their mobile app.

You simply submit the veterinarian invoice and the company will send you the reimbursement check. 99% of claims are processed in 2 days.
Advertised Response Time
3 days
Claim Form
Email
Fax
Online Portal
Mobile App

Contact & Additional Information

Homepage URL
https://www.healthypawspetinsurance.com/
Headquarters Address
11120 NE 33rd Place, Bellevue, WA, 98004
Mailing Address
P.O. Box 50034, Bellevue, WA, 98105
Year Founded
2009

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3291 Customer Comments & Reviews

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Irving M

3/30/2017
My happy yet rambunctious chihuahua/terrier puppy accidentally ate a relative's medication, and we had to rush her to the emergency room. Thankfully we had made the decision to purchase a policy with Healthy Paws when we first adopted our puppy. The ER bill came out to almost $900, but Healthy Paws processed our claim in 5 days and reimbursed us almost $700. My wife and I sleep better at night knowing that Healthy Paws is available to us. Quite frankly, we were amazed at the speed that our claim was processed (5 days). Lola is our first pet together so when we starting doing research on pet insurance , Healthy Paws was on the top of the list. We are happy that we trusted them with our... Read More

M
Mia

3/30/2017
My puppy had to have some fairly major procedures related to a digestive problem. I was a little worried because the first sign of health problems started only days after his initial waiting period had ended. The procedures cost several thousand dollars. I submitted my claim, which was easy to do. They did initially try to cancel it due to mistakenly believing he was signed up with a competing insurance but I was able to call in and get through to someone very quickly, and straighten that out. The person on the phone was very nice. HealthyPaws processed my claim very quickly, and then immediately sent me refund checks. I was very happy to have chosen HealthyPaws for my puppy's... Read More

M
melissa f

3/30/2017
Best customer service. It's easy to submit claims and they are incredibly quick to send the reimbursement checks. LOVE Healthy Paws!

C
Claudia F

3/30/2017
We were told by friends that it’s not worth getting pet insurance, but I am here to prove them wrong! We are so thankful to have picked Healthy Paws as the insurance company for our dog. They have been covering everything they promised so far and their customer service is beyond our expectation! We always get fast response from their team with care and clear explanations, and reimbursement checks always arrived within a week or two. I love how I can have a peace of mind with an active dog and have already referred them to a lot of my friends. Please keep up the good work! I wish I can have you as my health insurance company for human, too!

M
Martina L

3/30/2017
Signing up for Healthy Paws pet insurance was one of the best decision I have ever made. I have all 3 of my dogs insured with them. One of my dogs has been so sickly and ended up with so many chronic conditions, without Healthy Paws, she would no longer be with us. The piece of mind, that you get...knowing that if anything happens, you can afford to take your dog to the best place and do any kind of diagnostics or therapy necessary to save their life, or make it better... that is just incredible. The explanation of what they cover or not and why, is very clear, and not once did they fuss about paying the claim. My experiences have been nothing but extremely positive. Claims are completed... Read More

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Rachel

3/30/2017
I can't say enough great things about Healthy Paws pet insurance. Yeah, yeah, you are probably rolling your eyes about the mention of pet insurance, but it has literally given Maisy her life back pain free and saved our wallets. Maisy has hip and elbow dysplasia and she recently had surgery her elbow. This was almost a $6,000 surgery. If it wasn't for Healthy Paws, I would have had to wait to save money, but thank goodness I bought her pet insurance when I first got her. She is going to need a lifetime of care and I know I will be able to provide the best care I can because of Healthy Paws. They have been a wonderful company to work with and have made it fast and easy to file my... Read More

S
Stephanie S

3/30/2017
Healthy Paws has been fabulous!  I have two yorkshire terriers and Healthy Paws covered most expense when they each unexpectedly got sick! Recently, when little Mac was sick, they immediately covered all expected expenses from his initial office visit (including testing and procedures), to his emergency surgery through his followups. Mr Weiss from Healthy Paws even called to check up on him a few weeks later. Such nice people and amazing service!

Sergey K

3/29/2017
Awesome pet health insurance. Very affordable and great costumer service. Claims get reviewed very quickly. I had it for 5 years and would recommend to everybody

D
Dawn C

3/29/2017
Choosing Healthy Paws as our pet insurance was one of the smartest things we've done. Claims are processed quickly, coverage is great and the customer service is outstanding. They truly care!

R
Rosemary F

3/28/2017
In our dog's short 8 years to date, she has had 3 leg surgeries, skin infections, urinary tract infections, an Addison's crisis where she was in a specialized hospital for a week to save her life, and now on medication for life. And yet, she is a very strong, sweet dog. Having her insured with Healthy Paws has saved her life and our financial ability to give her the care she needs and deserves. We have an annual deductible and pay for the office visits and regular shots; Healthy Paws pays 80% of the rest - all the tests, x-rays, surgeries, medications, etc. No questions asked. I just send copies of the vet's bills and we get a check back quickly (even before the VISA bill arrived!).... Read More

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  • Trusted by More than 625,000 Parents
  • No Enrollment or Administrative Fees
  • No Maximum Annual or Lifetime Payouts
  • Most Claims are Processed in 2 Days
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