Healthy Paws Pet Insurance Review
3,291 Customer Comments & Reviews - see all comments
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer.
Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
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3291 Customer Comments & Reviews
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Healthy Paws is excellent to work with. There is no comparison to the last pet insurance coverage we had. HP is great about communicating and pays quickly. Never a problem at all.
My dogs have been covered by Healthy Paws for 5 years. My dog Enzo recently underwent emergency back surgery for a spinal cord compression injury. Having your beloved pet injured is devastating and most people are not prepared for a bill in excess of $6500. I had the comfort of knowing that Healthy Paws would provide exceptional coverage and there would be no hoops to jump thru. The reimbursement process is amazingly easy and the claim was processed within days. If Enzo should need Physical Therapy, those services will be covered too, not something often covered by Pet Insurance.
Thank you Healthy Paws for all you do for our pets!!
I have had Healthy Paws insurance for my 3 dogs since 2012. The unfortunate 3 times I have had to use them in the last year were great. Healthy Paws is quick to respond to claims, issues check reimbursements just about immediately and follows up on the health of the pet. I highly recommend them!
I have had the insurance for about 2 years and never hit the deductible. Even so, I was just advised of a nearly 12% increase in my monthly premium. Time to find another insurance company.
Tim
Customer Care of Healthy Paws Pet Insurance
Official Response
Customer Care of Healthy Paws Pet Insurance
Thomas - Due to the increasing cost of new technology and advances in veterinary care, rates will increase each year. These annual increases provide you the opportunity to offer your pet the best medical and diagnostic options available today. Rest assured, we will never penalize you with higher rates for making claims. All pet insurance companies, no matter how they market their benefits, will raise rates periodically to keep up with the rapidly rising cost of veterinary care.
Even though we could not keep your increase as low as we would have liked, our competitors premiums are anywhere from 9% to 18% higher overall than your premium with Healthy Paws (based on your current reimbursement level/deductible). Our management team works hard to keep your premiums as low as possible, but there continues to be an overall increase in the frequency of high-value treatments such as anterior cruciate ligament surgeries, cancer treatments including chemotherapy, and foreign body exploratory surgeries performed by veterinarians.
healthy paws pet insurance has repeatedly saved the lives of my two dogs by allowing me peace of mind to go to the best vets and surgeons in my area with no worry about cost.
as far as i know they are the ONLY pet insurance without price caps/limits on treatments
which means if you your pup needs $15,000+ worth of surgery then it's covered after your deductible.
i never knew vet bills could be so high and like many of us never thought it'd happen to me.
but it has. repeatedly.
with healthy paws i never have to worry if i've got enough in savings again.
i will NEVER adopt another pup without insuring them with this incredible company immediately.
We had to bring our dog Fitzgerald for emergency surgery in March and pay everything up front at the ER. Once we received the final bill we submitted it through the app and within days we had our check. A week after surgery I received an email from Healthy Paws asking how Fitzgerald's was recovering. I HIGHLY recommend healthy paws
After adopting a pound puppy, I decided to purchase pet insurance for any medical issues that may arise. Phew, smart thing to do - I've had her less than 6 months and she need surgery for an intestinal blockage. I was able to get her the life saving medical attention she needed and didn't even have to think about the cost. Well, to be honest, I did think about the cost, and I wondered what purchasing insurance would get me. Thankfully, I didn't have to do more than think about it for that short time - I was asked to submit a health history and the invoice, and within a couple days I received an email telling me exactly how much they covered, stating the check was on it's way to me AND also... Read More
Purchasing a Healthy Paws pet insurance policy a year ago was the best decision we made when taking in the responsibility of caring for our puppy who is a french bulldog. We had an incident and our dog tore his ACL and Meniscus shortly after he turned two. As you can imagine this we were very nervous and the medical bills were very expensive. Healthy paws reviewed our claim reciepts that we uploaded seamlessly via the app while at the surgery center. 48 hours later the claims were accepted and reimbursement checks were in the mail 10 business days later. Everyone I spoke to at healthy paws was very kind and accomodating during the whole process. They even checked in with us after the fact... Read More
Our 1 year old mix breed rescue began to develop a small lump on the right side of her neck. We were so thankful that we had her insured with Healthy Paws since we adopted her at 4 months old. Her medical bills in total were $1,500 and we were able to recoup 90%! The turnaround time for submitting the claim and receiving the check is often about a week and the process could not be easier. Simply snap a photo of the bill, upload it through the app and hit submit. The plan is very affordable and extremely clear about what is covered and what isn't. They even sent a follow email to see how Penny was recovering :) This company truly understands the relationship between people and their pets.... Read More
I am an owner of a young yellow Lab and signed up with Healthy Paws after doing an online comparison of various pet insurers. Healthy Paws stuck out because of their reasonable rates, easy claims procedure, and overall coverage. Unfortunately, our dog required knee surgery, but fortunately with our plan, we were reimbursed 80% of the cost. Processing the claim was simple and the check came in a very short time. I am very impressed with the way Healthy Paws treats their customers and would highly recommend this company to any pet owner.
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- Trusted by More than 625,000 Parents
- No Enrollment or Administrative Fees
- No Maximum Annual or Lifetime Payouts
- Most Claims are Processed in 2 Days
