Healthy Paws Pet Insurance Review
3,291 Customer Comments & Reviews - see all comments
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer.
Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
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3291 Customer Comments & Reviews
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This pet insurance had great reviews and that is why I purchased it. Once I filed a claim on my smallest dog I was told by a customer service agent that they don't determine payment on the diagnosis of the treating veterinarian. The claim was refused based upon the fact that the dog had been seen by the vet previously during the waiting period where it was determined by the vet that there was nothing physically wrong with her. When she started exhibiting symptoms at at later date, we took her back to the vet. They ran x-rays and gave her some muscle relaxants/pain. This claim was turned down because Healthy Paws did not take into account that during the first visit nothing was found... Read More
Tim
Customer Care of Healthy Paws Pet Insurance
Official Response
Customer Care of Healthy Paws Pet Insurance
Charlene - We’re never happy when we have to deny a claim for a client. We use a pet's medical records and notes written by the attending veterinarian to determine if there are any pre-existing conditions which would keep us from approving a claim. Unfortunately, we could not cover your pet’s illness since the signs/symptoms of your pet’s current condition were first noted by your veterinarian in a visit during your policy’s fifteen day waiting period. The majority of pet insurance companies have some sort of waiting period before coverage actually begins. Healthy Paws is very transparent about our waiting period on our website, in the policy documents that are in each client’s online account and during the enrollment process. We hope you and your pets stay well.
We've had healthy paws pet insurance for 3 years on our Miniature Schnauzer and Cavalier King Charles Spaniel. We've been fortunate enough not to have needed to make any claims until only recently when our mini schnauzer, August, randomly and unexpectedly had 3 seizures within 12 hours. As one can expect, we were very worried and thought the worst. We took him to the emergency vet to see a neurologist and it was recommended that blood work, X-rays, and an MRI be done to determine and/or narrow the diagnosis. Thankfully we had pet insurance and submitted the claim after having to keep August overnight at the vet. After the many tests, the vet determined that August has epilepsy and that his... Read More
Based on my experience with Healthy Paws I have to say it is in fact the best insurance you can ever find. After calling other companies I ended up with the #1 rated because Healthy Paws is the only pet insurance company that offers unlimited lifetime benefits with an annual deductible. They covered the cancer treatment for Blacky a German shepherd and that was the moment of truth. They sent me a check for over $6,000 and recently a Hernia Surgery for my Ruby a dachshund mix. The mobile app is the best and fast way to do claims without forms.They pay based on your actual veterinary bill and basically lifetime limits for clains. Very affordable. I strongly recommend them I am 100% sure... Read More
Healthy Paws has been a blessing for our family. Our 3 year old Chiwini just went through extensive disc surgery and he is having physical therapy as part of his recovery process. Thank God for such a reliable company reimbursing us. Not only are they supporting our plight financially but they really have expressed concern for Oscar's well-being. I would recommend them to any pet owner, and I certainly will do that. Thanks again for your kindness. It is times like this when one needs such support and no hassles.
We just filed a claim for a surgery for our 5 years old Samoyed who ate a toy two weeks ago, the surgery went well but the cost was close to $2500. The claim process submitted online was fast and easy, I received confirmation that reimbursement check is on the way within 3 days since the claim was entered in their system. I'd definitely recommend HeathyPaws insurance to anyone have pets.
I've been extremely satisfied with Healthy Paws . I've had coverage since before the day I brought my pup home . I wanted to make sure he was covered the minute he arrived . They've been Spot on with coverage & I always recieve my check within about a week or so . Recently my dog had to have a tail amputation wich was accompanied by lots of medical bills . I was so relieved knowing we had Healthy Paws to take care of us financial in this stressful time . I received excellent coverage and even an email asking how my pup was recovering. Don't get caught without insurance. Healthy Paws allows me to get the best medical care for my dog without the worry of the all mighty dollar .... Read More
Experience with healthy paws has been awesome!! Had our refund checks in one week after submitting the invoices... followed up on how my dog Karma was doing after her surgery... would highly recommend this pet insurance!
While many companies couldn't care less about customer service I can honestly say that isn't the case with Healthy Paws. I recently had a situation where our 1 yr old pup needed surgery that was going to cost $3,000. The Healthy Paws rep told me what I needed to do in order to submit the claim and eliminate any delays. I followed those instructions and within 2 weeks I had a check. It is such a pleasure to do business with people who stand behind their product and service...wouldn't it be nice if everyone did business this way? FYI - I moved two of our dogs to Healthy Paws because of a dispute with another insurance company. I would have moved all of them but two have pre-existing... Read More
5 stars does not even come close to adequately rating how fabulous this company is. My Frenchy is 3 years old and I remember when we first got him our vet told us what a fantastic pup he was but he did state that this breed can have issues and we should consider pet insurance. So I started my research and found HealthyPaws had great reviews, rates and the site was so easy to use. My first experience having to use our policy was on the night before Thanksgiving when my sweet Gus went into respiratory distress and we had to rush him to the emergency vet. That experience was so difficult, but what made it easier was the fact that I submitted my claim and was processed and reimbursed... Read More
I wasn't sure if we needed or wanted pet insurance since my dogs always had healthy annual check-ups. As my dogs got older we decided we didn't want to take the risk of a possible costly age related illness. We began researching pet insurance companies. After much research we decided on Healthy Paws insurance due to their stellar reviews and how their benefits compared to other companies. I was almost certain we would not end up using the insurance, but one day, out of the blue, one our dogs went almost completely blind. It was a heart-breaking moment. We visited our vet and were referred to a neurologist. The neurologist needed to do various tests including an MRI to rule out brain... Read More
Top Rated
Our Partner
- Trusted by More than 625,000 Parents
- No Enrollment or Administrative Fees
- No Maximum Annual or Lifetime Payouts
- Most Claims are Processed in 2 Days
