Healthy Paws Pet Insurance Review
3,335 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer.
Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for Healthy Paws Pet Insurance
3335 Customer Comments & Reviews
Loading Reviews ...
I have a four year old pit bull mix. When he was a year old, he tried to catch a stick on the bounce and punctured his throat. After spending $1000 and 8 hours in the emergency vet - I got pet insurance. Earlier this year I was in the park when a gal with a small dog threw her very small ball in front of my dog - which he promptly swallowed and then started to choke. Another 8 hours in the emergency vet and another $1000 (if he'd had abdominal surgery it would have been more like $10,000. I submitted the claim on Sunday and had a reimbursement check on Wednesday. Not even a month later, a routine lab test showed enzyme levels that were off the charts. Was advised that he had signs of... Read More
This is the email I sent back to Healthy Paws when they inquired how my baby was doing after her surgery. "Tim Weiss and Healthy Paws, Thank you for asking about my baby Eeyore. she is slowly recovering and hopefully will be all healed up soon. We're hoping the surgery solves all of the issues she has been having over the last several months so she can return back to my happy hyper pug!! Thank you for checking on her and processing her claims so quickly. I don't know how we would have survived without her insurance. This crisis was completely unexpected. Hopefully the many years to come are back to being uneventful and just full of happy barks and tail wagging. Thank you again and have... Read More
I am pretty happy with the plan, and I like that I can submit claims very easily through the app. There is a major issue that I am not happy with. One thing you should be aware of is that the price quoted for the deductible is NOT the deductible unless you have chosen 100% reimbursement once the deductible is met. I chose 70/30% reimbursement after a $500 deductible. At the beginning of each insurance year, 30% is applied against my initial claims and THEN applied against the deductible, That makes my deductilbe $650, not $500. Others have told me that their pet insurance does not work that way, and none of my other insurances work that way -- health, auto, home, personal... Read More
Tim
Customer Care of Healthy Paws Pet Insurance
Official Response
Customer Care of Healthy Paws Pet Insurance
Diane,
We do our best to be transparent regarding how our reimbursement calculations work. We include this information (including examples) on our website within our "Frequent Asked Questions" page, and on our "For Customers" page within our website. Our process for calculating reimbursements are approved by each state's Department of Insurance. There are many pet insurance companies that use this same method for determining reimbursement amounts.
We appreciate your input on the Explanation of Benefits a client receives for claims and on prescription food coverage. We are always looking to provide the best coverage for our clients and your opinions will help us in that goal.
My experience with Healthy Paws was not positive. After satisfying their conditions, waiting period, deductible, when I needed pet insurance, the reason why I got pet insurance, was to be covered in the event of accident or illness. After the waiting period and satisfaction of the deductible, I switched to a new bag of dog food, Kirkland from Costco. My dog had been eating that same brand without problems for several months. 4 days after starting the new bag, my dog began to vomit. This continued to increase until the early am of the 4th day when there was rectal bleeding and other scary symptoms. I rushed her to the vet ER. Fortunately my pup recovered, but a terrifying experience,... Read More
Tim
Customer Care of Healthy Paws Pet Insurance
Official Response
Customer Care of Healthy Paws Pet Insurance
Rita Marie,
We’re sorry your pup was so ill and hope he is doing better! All claim decisions are based off of your pet’s medical records and the signs/symptoms that are noted by your veterinarian. We use a pet's medical records and notes written by the attending veterinarian to determine if there are any pre-existing conditions which would keep us from approving a claim. At this time, it looks as though we have not received all of your dog’s medical records, which is why we denied your claims. Our Customer Care Team sent an email outlining what we are currently missing. Once we get those records, we’ll be able to re-open your claims and make a determination of coverage.
Healthy Paws continues to go beyond my expectations. Recently my puppy broke a tooth while chewing on an antler. The tooth was one of his large permanent molars. I wanted to try to preserve the tooth if possible due to his age and was able to find a canine orthodontist. The orthodontist was able to perform a vital pulptomy on his tooth that essentially enabled him to save the tooth. I wasn't sure if Healthy Paws would cover such a procedure, but to my surprise they covered it immediately. They even wrote a nice note checking on how he was doing a few weeks later. I feel very lucky to have such a wonderful company insuring my Mako. I wouldn't have a pet without insurance. They... Read More
I have had other insurance and they do not even compare to Healthy Paws. They are the best and make it so easy to use. I just submit my claims from the phone application and they are paid so quickly. Look no further, you cannot go wrong with having Healthy Paws, they ROCK!
I am so very grateful to Healthy Paws for what they offer to people who love their fur kids and want to be able to provide important medical treatment if and when needed. My boy, a Standard Poodle, was diagnosed with IBD ( inflammatory bowel disease) . It would have been very difficult financially to afford the necessary procedures to accurately diagnose him without Healthy Paws Insurance to reimburse a big part of the costs involved. My boy will have IBD the rest of his life. His meds run close to $100 a month. I snap a picture of the prescription costs and submit it through the Healthy Paws app. They send a confirmation when they get it and another when the claim is complete.... Read More
Thank you Healthy Paws!!!! Our 3 years old German Shepherd, Rex, had an accidental injury to his knee with cranial cruciate ligament rupture, +/- meniscal tear. On April 28, 2016, Rex had a knee surgery. The bill estimate came out to me more than $4,700. Two weeks later Rex underwent another emergency surgery and the bill estimate was $1,600 and again another surges $1,800.00 and $4,500. They covered my claims exactly like they said they would. No shady 'exclusions', I'm speechless at how easy that was. If you don't have Healthy Paws Pet Insurance yet, get it. If I did not have Healthy Paws, I would have struggled to pay the vet bill for our pup. Other than helping me give my pup the best... Read More
My baby Shar-Pei (Gordis) had surgery 2 weeks ago. They found a tumor in his intestine that did not allow him to eat...very sad. It was NOT a cheap surgery, and we were afraid that all the histories that we always hear about insurance cutting you off when you actually need them, was going to happen to us...fortunately I am here to say a TOTAL DIFFERENT STORY...i submitted our 3 invoices (for almost 7000$) and Healthy Paws completed and approved the reimburse for 80% of that amount (as they promised when I joined them) in withing 2-3 days...and i got my checks literally 3-4 after...all I can say is THANK YOU FOR BEING SO AMAZING. Not only that but they also sent me an email asking me how... Read More
Healthy Paws has been a true life saver for us! We've been able to treat our dog, Frankie, with the highest quality of care throughout the several accidents/illnesses she has had due our insurance coverage through Healthy Paws. They cover exactly what they saying they're going to cover, and assist throughout the entire process in the most timely and caring manner. I tell everyone the smartest thing we've ever done as pet owners is sign up with Healthy Paws.
Top Rated
Our Partner
Rated "Best Choice Overall" by Mashable
- No Maximum Annual or Lifetime Payouts
- No Enrollment or Administrative Fees
- Most Claims are Processed in 2 Days
- Trusted by More than 625,000 Parents
