Healthy Paws Pet Insurance Review
3,335 Customer Comments & Reviews - see all comments
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer.
Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
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3335 Customer Comments & Reviews
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Healthy Paws saved my 4 1/2 yr old English Bulldog, Thor. Thor developed a sudden head tilt four weeks ago and was misdiagnosed for ear infection. Two weeks after antibiotic and negative culture result he still had the persistent head tilt. Thor needed a MRI to rule out tumor in the inner ear or brain. MRI showed dense thickening area in his inner ear which they couldn't confirm tumor at the time. He also had mild meningitis. He needed a Total Ear Canal Ablation the next day to clean out the bulla. Biopsy sent off and unfortunate came back as cancerous. Thor had additional testing to rule out lymphoma and to see if the cancer metastasize to the adjacent lymph node which was... Read More
I was amazed at how easy it was to file a claim - no arguing and no forms to fill out.Everyone was super nice. I got confirmation the same day that I sent in copies of the invoices and a check came in the mail a few days later - amazing service. Plus Customer Care followed up to see how my pup was doing. I am extremely pleased.
Healthy Paws is absolutely amazing! Thank you! I can't tell you how impressed I am with your services and how easy it was to file the claim. With the stress of the situation with my boy having to have surgery, it is so helpful that the process of filing claims is so simple and that you are so supportive in the process. My sister has her dog (Zizu's brother) insured with you and has great things to say about Healthy Paws too. Until now, I have had a very poor impression of insurance companies in general, but you have clearly differentiated yourselves from the rest! I only wish my own medical insurance could be so straight forward, transparent and easy to deal with! I will recommend... Read More
I cannot recommend Healthypaws highly enough and wish there were more stars to give. My border collie rescue was saved from the streets of Stockton by the SPCA. He's adapting to a life without scavenging, but its not been easy, and we've had several vet visits and 2 stomach surgeries. The surgeries are expensive and would have impacted my financial cushion. I'm so thankful for Healthypaws. They streamlined the claims process! I could be there for my recuperating pal, instead of racing around filling out forms, scanning –faxing – emailing them, and hoping they were received. Healthypaws responded quickly, notified me of the approvals, and quickly disbursed my reimbursement. They are... Read More
Our pets had been insured with another company for 7 years. I was not satisfied with the customer service and had been thinking about changing insurance companies for a few years. Last year I found Healthy Paws and we became part of their insurance family earlier this year. What a blessing! They have been so welcoming, easy to do business with, efficient, kind, and caring. We recently had a very scary emergency with our very healthy Rocky. He had to be rushed to the Emergency Vet Hospital and we found out he was bleeding internally and would die without immediate surgery. Healthy Paws could not have been more supportive. They were communicating with us throughout the claim, and not just... Read More
A scam. Paid for two dogs for years without any claims but when one had an infected tooth which needed to be extracted, I got $0.00 refund. They claimed it was preventive. You are better off opening an account to which you put a certain amount every month to be used when you have an emergency.
Tim
Customer Care of Healthy Paws Pet Insurance
Official Response
Customer Care of Healthy Paws Pet Insurance
Maya - We’re never happy when we have to deny a claim for one of our clients. Our complete accident and illness plan covers injury to the teeth if it is caused by an accident, including extractions and reconstruction of damaged teeth. Like most pet insurance companies, our plan does not cover the regular dental care required to maintain dental hygiene for the pet, including brushing, scaling, polishing, extractions and reconstructions. Fortunately, your Healthy Paws policy covered your previous claims. We’re sorry to lose you as a customer and hope you and your pets stay well.
For people researching pet insurance companies before buying the insurance your search should end here, Healthy Paws insurance is awesome , I have four pets insured with them and any time I have to call them for any reason the service I'm provided by their employees is fantastic , claims are paid promptly , I was notified of $4100.00 TPLO surgery reimbursement for my dog within 24 hours, folks taking care of their customer service dept are courteous and take pride in solving the issues. Great job Healty Paws keep up the great work you are doing helping pets and their owners .
There are no words to describe what an amazing company this is. When our pug needed emergency life saving surgery, I only had to worry about getting her well, not how we were going to pay for it. Every email and phone call interaction I had with them during this time was filled with compassion, as they truly cared about my pet. I even had my reimbursement checks before her stitches were out. Healthy Paws made the entire process easy and they run a business that truly cares. Everyone should insure their "fur child" with Healthy Paws.
just cancelled my policy after a year. Got my girl spayed. Not covered I know. The next day she collapsed and had emergency surgery. She was bleeding internally. Stayed in hospital. Healthy paws covered nothing! Their response was it was due to the spay! Really! She needed blood, plasma, sonograms, etc. Not one penny did they cover on a $2700 bill. Mind you my deductible was met!
Tim
Customer Care of Healthy Paws Pet Insurance
Official Response
Customer Care of Healthy Paws Pet Insurance
Mary,
We are never happy when we have to deny a claim for one of our clients. Healthy Paws makes every effort to be transparent throughout our website, during the enrollment process and in the policy documents available to each client in their online Healthy Paws account regarding the limited exclusions of our policy. Those exclusions are pre-existing conditions, preventative/routine care and the office visit fee (veterinary exam fee). Anyone visiting our website can see this information on our “Benefits, Coverage and Exclusions” page. Since your pet’s recent claim was related to her routine spay (spay/neuter procedures are considered preventative), it was not eligible for coverage.
The Healthy Paws Team
My Australian Shepherd Chloe has been covered by Healthy Paws for years. She's had other minor health issues in the past that I had to take out multiple credit cards to cover without having pet insurance. We recently discovered that she has a rare heart condition and a pacemaker implantation would save her life. I wouldn't have been able to afford this major surgery without Healthy Paws. Submitting claims are extremely easy, they don't question every detail of the bill and will thoroughly look over it for you to see which parts are covered aka %80. I got my check within 2 weeks and can sleep at night not having to worry about my finances while I take care of my recovering pup.
Top Rated
Our Partner
Rated "Best Choice Overall" by Mashable
- No Maximum Annual or Lifetime Payouts
- No Enrollment or Administrative Fees
- Most Claims are Processed in 2 Days
- Trusted by More than 625,000 Parents
