Healthy Paws Pet Insurance Review
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer.
Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
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3335 Customer Comments & Reviews
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So we've had Mr Pickles since 4 months old, and we took out pet insurance with Healthy Paws straight after getting our little guy. Less than 2 weeks after the waiting period finished Pickles was having surgery to remove things he shouldn't have swallowed (rocks, sticks, ribbon etc). Healthy Paws didn't flinch, and with the necessary documentation paid out 90% of the $2,500 cost for the treatment. Thank you Healthy Paws, what great service!!!
Healthy Paws is absolutely amazing. I have had to submit a couple of high dollar claims in the last month and never gotten the run around on my reimbursement. After dealing with other companies that I had to fight to get claims paid this was a refreshing and welcome experience. I highly recommend this insurance!
Healthy Paws made submitting a claim and redeeming benefits straightforward, hassle free and fast. The reimbursement amount was exactly what we expected based on our deductible and reimbursement level. We were under enough stress with our dog's CCL tear diagnosis - not having to worry about the costs, submitting claim, etc. was such a relief. If you're thinking about pet insurance (and every pet owner should be) do not hesitate to sign up for Healthy Paws!
RIPOFF! I've been paying this policy religiously for two pets for several years. They've made thousands off of me. When one of my pets needed surgery, I had to fork out thousands. The process took a ridiculously long time and I was only reimbursed less than 15% of what I had to spend. So if I had to spend $10,000, I was reimbursed less than $1500. This charge couldn't be included. That charge can't be included! I worked hard for the money I paid to them to make sure my pets were covered. And when a crisis hit, I feel like I was really taken advantage of. Not happy! Stay away unless you want to be taken for a fool!
Tim
Customer Care of Healthy Paws Pet Insurance
Official Response
Customer Care of Healthy Paws Pet Insurance
George,
We apologize that it took longer than usual to process your claims. All claim decisions are based off of your pet’s medical records and it took a few attempts on our part to have your veterinarian fax them to us.
In regards to your claims, they were all covered by your policy according to the deductible and reimbursement level you chose at enrollment. As with any policy that includes a deductible, the deductible has to be met before any reimbursements are made. In your case, your initial claim was covered, but went towards your deductible, The other claim covered the balance of your deductible and a check was sent to you based upon the reimbursement level you chose.
I cannot recommend Healthy Paws more highly. I'd give them 10 stars if I could! We had only been a customer for a little over a year when our dog, Ruger, got loose and injured both of his knees. Turns out the big guy tore BOTH of his CCLs and needed surgery on each leg. Healthy Paws was right there with us and processed our claims before the credit card payments were even due.
For a more detailed account of our experience, see my blog post "The Hedge & The Hound: Why Smart Investors Buy Pet Insurance" here: http://www.reisupllc.com/blog/healthy-paws-pet-insurance-review
Dear friends, my little Louie left us for heaven. From day one last year when I contacted healthy paws for assurance Louie was already 10, Healthy paws was the best. When Louie got sick, after a major surgery few months ago, all the follow up every week sometimes twice a week at my wonderful vet. Healthy paws my doggie insurance stick to the contract and honored all the refund allocated to the surgery and follow up. Thank you to all the staff, Denise, Amanda, Lindsay,Niki, Lana, Madisyn, for following up by phone, email, all that time. And also for your sympathy card. Without my wonderful vet. Doctor Kwoun ( Irvine , CA) I will have not know about you. You are the best insurance... Read More
When I think of insurance I just see it as another bill to pay. When I picked my puppy up for the first time and brought him home, just the look in his eyes screamed trouble. I scoured the internet for a solid two weeks reading reviews and their full policies. By the time I came down to two it had been a month and I needed to make a decision. HealthyPaws came up as a solid top-tier contender in a majority of the reviews I read and their policy was very clear and comprehensive. I purchased the insurance and for 3 years never came close to using it but it provided a sense of safety if anything were to happen to my pup. Sure enough at a routine visit the vet diagnosed a knee condition and... Read More
We have had Healthy Paws insurance on our pets for several years now. I've had other insurance plans in the past, but this one is the best. They make it so simple to submit claims and they turn their reimbursement back quickly. Most importantly is their coverage for our pets. We have two senior rescues. We got them insurance immediately and HP covers everything. Our Maggie developed osteosarcoma which is a terminal cancer. We were able to get her top of the line treatment, including innovative new radiation protocols thanks to Healthy Paws. Our other senior, Jack just had a toe amputation and they even called a week later to see how he was doing. Better service than my personal... Read More
My 8 month old Pomeranian recently got sick from something he ate by accident and all 3 of my claims were claims were processed quickly without questions asked, saving me over $1k in vet bills! I recommend this company to all pet owners out there, it is worth every penny!
Healthy Paws Pet Insurance made an incredibly scary and difficult time more manageable by allowing us to focus on what really mattered--getting our puppy better--and not worry about the large vet bill we received. Our 6 month old French Bulldog puppy ingested a foreign object and in the process of trying to throw it back up gave herself aspiration pneumonia. She had to spend the night in the emergency room on oxygen and undergo several xrays. Once her lungs were healed, a different vet had to remove the foreign object. Thankfully the second vet was able to remove the object with a scope, rather than surgery. This being our first dog, we were very scared. Understandably, the bill for... Read More
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Rated "Best Choice Overall" by Mashable
- No Maximum Annual or Lifetime Payouts
- No Enrollment or Administrative Fees
- Most Claims are Processed in 2 Days
- Trusted by More than 625,000 Parents
