Healthy Paws Pet Insurance Review
3,291 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer.
Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for Healthy Paws Pet Insurance
3291 Customer Comments & Reviews
Loading Reviews ...
After exhaustive research and a previous bad experience with pet insurance, I settled on Healthy Paws. Last week that research paid off. My dog, Maxx, developed bloat which is a dire emergency. No time to get everything in order. After getting him complete care, I filed my claim. Just took a picture of the bill with my phone and hit "submit." Really! I had set everything up when I signed up and it said they would do that but IT WORKED!!!! That was it! I could go back to focusing on my dog. Within 24 hours I not only received notice via email that they were processing the claim, but that was soon followed by a detailed and easy to understand EOB! Best thing? They paid exactly what I... Read More
I have had Healthy Paws as my pet insurance for several years. Recently, we had to bring our dog in to have a lump removed. The claim process was incredibly simple and it was processed very quickly. It provided such piece of mind to know that we didn't have to take money into account when making medical decisions about our beloved pet. Not only that, but a week later, they sent a personalized email just asking how she was doing. It's really nice knowing that there are human beings behind this insurance company that genuinely care about my pet.
I couldn't be happier with the service I have received from Healthy Paws. They have a great app that keeps the entire process of submitting claims super-convenient. My "senior" dog tore both his knees within a very short time of one another, causing two major surgeries. I was so impressed with how quickly Healthy Paws processed the claims. They even checked in on how my dog was healing, and I believe they genuinely care about the welfare of animals. I was so stressed by my dog's injuries; it was a relief knowing that I didn't have to be stressed out by the expenses of surgery, thanks to our insurance with Healthy Paws.
We purchased Healthy Paws for our kitten as soon as we got her at 11 weeks old. One month later she had a bad gastro virus that required hospitalization. It was scary, but our kitten is fine now. Healthy Paws handled the claim very quickly and without any hassle. So far, we're very satisfied with their service, and while we're hoping we won't need to make any more claims for many years, it's great to know that we're covered. Also, and this should come as no surprise, we're very glad we didn't wait until our kitten was older before buying insurance.
I brought my dog to the vet to have a lump/wart examined on her lip...the vet diagnosed CPV and said that it would resolve itself...however, my claim for the visit was denied, reason being that "veterinary visits" were not covered and that the visit was "preventative care"...how could it have been preventative if the lump had just shown up? And nowhere on the coverage page was anything listed about "visits" not being covered...like all other insurance companies, they are eager to take your money but have a group of people working for them that arbitrarily approve or deny coverage at a whim...I plan on looking for a new company starting today.
Tim
Customer Care of Healthy Paws Pet Insurance
Official Response
Customer Care of Healthy Paws Pet Insurance
Patricia,
Healthy Paws makes every effort to be transparent throughout our website, during the enrollment process and in the policy documents available to each client in their online Healthy Paws account regarding the limited exclusions of our policy. Those exclusions are pre-existing conditions, preventative/routine care and the office visit fee (veterinary exam fee). Anyone visiting our website can see this information on our “Benefits, Coverage and Exclusions” page.
I got the best news possible Wednesday evening that my dog does not have cancer! We are overjoyed! Prior to this I was faced with an incredibly difficult decision. I was told that an ultrasound revealed multiple tumors on my dogs spleen, one that was 1ft long. They told me that my dog probably had hemangiosarcoma and may not live very much longer. The high estimate for surgery to remove her spleen was almost $9,000. Along with dealing with the absolute devastation of a cancer diagnosis I was scrambling trying to figure out how I could afford surgery. Many people faced with an incredibly expensive surgery and a potential life expectancy afterwards of 3-6 months may opt for euthanasia.... Read More
Healthy Paws has been amazing. We have submitted numerous claims this past year for our puppy Higgins who is now 1 year old - poor guy has had some back luck this past year. Thank goodness we got insurance!! Reasons why I love HP: 1. Their website for submitting claims is extremely easy to use (just attach the pdf of the invoice and that's it - literally). 2. The response time for claims is very quick: we usually receive a response withing 48 hours, sometimes even quicker. We have never been asked to confirm additional information or had to contest anything. 3. The checks come in the mail within a few days of the claim being processed. 4. The entire process could not be easier.... Read More
When I first found my dog, charlee, a few years ago, I realized very quickly the importance of getting her health insurance. She has a real zest for life and goes at everything with great passion and joy. After a lot of research, I found Healthy Paws. Unlike almost every other pet insurance company out there, they don't cap your benefits at $1,000 or $1,500 per year. They offer REAL coverage with no limits. With the escalating cost of veterinary fees, you can reach that with one illness or injury, as I recently experienced. Charlee became very ill a few weeks ago and needed hospitalization to stabilize her condition, and then a series of tests to identify what the problem... Read More
We decided to purchase insurance shortly after bringing home our beautiful Boykins Spaniel puppy. A good friend told me she had researched many and that Healthy Paws was the best as far as coverage and the easiest to work with. Unfortunately at about 5 months old our puppy has been diagnosed with Medial Patellar Luxation. we have had a lot of worry and stress through the surgeries but Healthy Paws has made the financial aspect of the diagnosis stress free. They have covered all of his procedures and have been so easy to work with. They even email to check up on the little guy! I highly recommend Healthy Paws!!!
We are so pleased with our decision to use Healthy Paws as our pet insurance. We were uninsured with our last dog and emptied our savings account in an unsuccessful attempt to save her. We adopted Tucker our new dog in July 2013 and knew we needed to get him insured immediately to avoid this situation again. After reviewing many different plans we chose Healthy Paws based on their excellent reviews. Tucker had a few small claims over the past several years for skin and eye infections and Healthy Paws was always quick to respond with any questions we had and quick to reimburse us. This year Tucker was diagnosed with a cruciate ligament tear in his right knee. We were able to choose... Read More
Top Rated
Our Partner
- Trusted by More than 625,000 Parents
- No Enrollment or Administrative Fees
- No Maximum Annual or Lifetime Payouts
- Most Claims are Processed in 2 Days
