Pets Best Pet Insurance Review
165 Customer Comments & Reviews - see all comments
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Pets Best Insurance Services, LLC is a Boise, Idaho-based pet insurance agency that covers dogs and cats for accidents and illnesses, and also routine care at additional cost.
The company was founded in 2005 and carries an A+ grade with the BBB. Pets Best specifically states that their mission is to end economic euthanasia of pets.
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Customer Comments
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Started with this insurance in November 2022. My Great Dane had a TPLO surgery September 2022 before starting with this insurance . My Great Dane tore her meniscus in February of 2023. When I started submitting my claims I all the sudden got a $20 * increase in my monthly bill. I never got reimbursed for any medications or for a whole different surgery repair of the meniscus. I was told that it didn’t matter what ligament tore and on any legged because she had TPLO surgery. Now I am stuck with $4000 dollar bill. This place is a scam!
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Not worth your go with FIGO unless you are ready to fight for your claim over 100 days after you get bill is due. They have lost medical records and asked me to re send them twice. They say anything is pre existing. Can someone please explain how I have x-rays for my dog in 2022 when I was a policy owner and there was nothing wrong I acl tear. Then in 2023 she has x-rays showing an acl tear and a week of insane limping which she has never done before. We got surgery to fix it but was told it was a pre existing condition. Been a policy owner since 2021 but the limp only happened in 2023 when her acl was torn after verify nothing was wrong in 2022 pre existing? Run from this company... Read More
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Pets Best has made a clearly unfair decision to my claim. First, it took more than 6 weeks for Pets Best to make a decision. Second, Pets Best based on incomplete information, and partial evidence to decline a exams with reason of "pre-existing conditions". "Pre-existing" seems to be a super token for them to decline customers' claims if they don't want to cover. My dog has never been diagnosed with Urination Inconsistency by any doctor. It was only based on my own words mentioning that I noticed some urine dripping about a year ago, but it went away. There is no medical records to prove that my dog has urination incontinence. It's like if your dog had diarrhea a year ago, they would... Read More
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Horrible customer service! Keep getting run around. Filed a claim, denied the claim. Appealed the claim. Claim was supposed to be paid on 10/13. Called on 10/26 to verify check date. I was told that it was indeed issued on 10/13. On 10/31 called back and had check cancelled. I was told that an ACH would take 3-5 days. Received the check on 11/1. The check was dated 10/27 no 10/13. I received a phone call on 11/13 to verify my address. (I don't know why they had to verify my address when it is an ACH). Called again on 11/23 to check on ACH. Then I was told that it takes up to 21 days to process. Called today 12/5, now I am being told that it is 21 BUSINESS days which also excludes the... Read More
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I am 68 yrs old! These people are crooks! I was paying over 60.00 dollars a month for ins . My Baby boy had ins. since I got him! Pets Best- worst only paid 260.00 on his thousands of medical bills. You have to thru the ins. comminsion in my state to file a complaint. Get on the list!! LOL Call with a claim. You will be there for HOURS! Call to purchase INS. 2-5 Minutes! What A RAPE!
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Kept losing claims, then when found, told duplicate claims, therefore denied. Had to request appeal, took 90 days and finally paid a portion. NEVER EVER GET THIS INSURANCE - horrible reviews - should have read the reviews before I took out the insurance on my dog, who is now deceased - have a new puppy and have a great insurance - 1 day turn around for approval of claim and check sent out.
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We rescued a bullmastiff in March, 2018. Pets Best accepted our vet's estimate of his age and set premiums accordingly. We have maintaining the insurance ever since. In May of this year our boy got really sick. Long story short a world class emergency vet facility took out his spleen and a 10 pound (!) tumor (benign). The cost was almost $8,000. We had already pay our $500 deductible so Pets Best paid us almost $6,400 (80 per cent), no muss, no fuss. They performed as advertised and we are very satisfied.
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I signed up for a accident/illness plan in January of ‘22, my dog was injured in Feb, had X-rays done in April. All those visits were covered. The injury (cruciate tear) ended up needing surgery, insurance covered the pre-op AND the surgeon’s deposit. Surgery was scheduled in July, after their 6 month waiting period. They have refused to cover the surgery, citing it as a pre-existing condition. The explanation of benefits says after each paid item, if they decide they don’t want to cover related items later, they don’t have to. WHAT?! You’lol pay for little things like X-rays and bloodwork and a deposit for the surgeon, but won’t cover the actual surgery? And then if my dog is in the 50%... Read More
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I take my cat to the vet every year for a checkup. Last year the vet said everything looked great. This year, the vet said she had some tarter on her teeth and they should be cleaned. Ok no problem. I left her at vets office for the cleaning. Vet calls and said that when cleaning they found 2 teeth that were in very bad condition and needed to be pulled. Ok no problem. Submitted the vet bill and a claim to Pets Best for partial reimbursement (minus deductibles). A few weeks later a received an e-mail that stated NONE of the vet bill ($757)was covered. I was told by a representative that my cat needed to have her teeth cleaned within the past 13 months in order to have the tooth... Read More
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Love this coverage for our French Bulldog. Claims are handled in a reasonable amount of time. If there is a delay they will contact you. Love the wellness plan and the fact you have so many choices to fit your budget.
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- Save up to 90% off eligible vet bills
- Accidents, illness & routine care
- Easy online claims submissions
- Wide range of plans & coverage options for your furry friend
