Promoted
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor
A&E Factory Service Appliance Repair Review
ConsumersAdvocate.org
293 Customer Comments & Reviews - see all comments
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A&E Factory Service is a national appliance repair company based in Illinois. Servicing residential and commercial customers, its team of trained technicians and vehicle fleet provides maintenance for all major appliance brands. A&E Factory Service is a BBB accredited business with an A+ rating.
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293 Customer Comments & Reviews
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The most horrible technician came to my home. You cannot get a hold of a live human person only a robot. My freezer is not working, and they had to order parts. The Technician was supposed to be here on Friday never called never showed. I tried to get a hold of a human and was unable too. I went on the website and was unable again to find a phone number to contact a human. I rescheduled the appointment which was hard to do since the site already showed an appointment was set up for me. It took forever to try to get another appointment. When the horrible technician came, he accused me of losing a part and he quote stated " You lost a part" while he was walking out the door, I was... Read More
Scheduled appointment on 8/28 for service on Maytag washer . They were unable to repair it that day & ordered the part to be delivered to my house. I received part following day on 8/29 but my next appointment with them was for today, 9/5, to replace it. In meantime, I had paid them in full ($408.00). I received emails & texts almost daily re this appointment. At 5:30 today, Brian the repairman called to tell me he had to reschedule my appointment for SEPTEMBER 9! At this point I am approx 2 weeks without a washer. I called customer service & registered my complaint- nothing they could do & no one in management to talk to. Customer service is terrible & they could care less about... Read More
The absolute worst company to deal with! Just read through all these different reviews and I can say it’s all true. This company is the only company I could get to service a LG washer dryer in Seaside Oregon. I shouldn’t say service, that’s the worst word I should use. The service comprised of multiple appointments all weeks apart because they don’t have the right parts on their trucks, coupled with two no shows after waiting 7 hours each time. The service guys only remarks about the poor service is the company is really screw up since new ownership and everyone is having issues. Today after weeks of waiting for a technician to show and for the second time having a no show, I... Read More
If I could leave zero stars I would. I’ve been dealing with A&E Sears Appliance Repair for 3 months. The wrong parts were sent, the technician Ronnie T. was a no show twice where I had to sit and wait for 11-12 hours each time for him to not show up. After holding on the phone for an hour here and an hour there, we were finally assured a different technician would be at our home in 2 weeks. Nope, they sent Ronnie again and they evidently told him we requested someone else because he was very rude the entire time he was at my home. I keep my house very cool inside but he complained the whole time about how hot my house was. When he said he was done, my husband asked him if he was going to... Read More
I have a contract with Choice Home Warranty, who contracted you to do the inspection of the AC. Your technician was here on Monday and a different one on Tuesday. It was determined that the system has a freon leak. A report was sent to Choice Home Warranty in order to get approval for the repair. CHW is asking for some additional information, a request was sent to your technician yesterday morning and they have not gotten a response. I spoke to your people, spent over an hour on the phone speaking to 4 to 5 people and no one seems to know how to get the issue resolved. No one knew how to get in touch with technician. The only thing I heard is that they wait 24-48 hrs. In the mean time... Read More
I have been trying to get my refrigerator replaced since Jan 2024! I now will have to purchase one myself (cost wise) since they have told me for months they are having a system upgrade and can't put any orders thru! This is a RIP OFF when they have to honor their contract for replacement!This company has NO leadership and you can't understand what their saying. I WILL "NEVER' BUY THERE PROTECTION AGREEMENT " again! I have been working since October 23 to get a repair which led to a replacement and I'm still hearing about a system upgrade!
Four times to my house to fix a refrigerator (Edmar) since 01/10/2024 and guess what still not fixed. Cannot talk to a human just a repairman who doesn't seem to know squat
A&E Factory Services is the worst business that I have ever dealt with. I had an appointment scheduled with them that gave me a 7:00am to 4:00pm window of time for their technician to arrive. At 4:30pm, they sent me a text telling me that my appointment has been canceled and rescheduled for a date 2 weeks from today. This is the THIRD time they have done this to me, and from reviews I have read on other websites, including the BBB, this is very common. It is extremely difficult to speak to a live agent at A&E Factory Services. Once you do, they are completely incapable of offering any help or service. Today I asked to be transferred to a supervisor. I was told that they have no supervisor... Read More
This repair company gave two different prices, plus lied about having to change a board to choice Warranty saying it was an upgrade because the compressor was bad. Called LG and they said it wasn’t true, was trying to charge me triple the amount. Bought a new refrigerator. Stay away from them, they can’t be trusted!!
they came out, four weeks later no microwave or repairman, they have not responded to any comments or emails . but state on the online status check they repaired it
Top Rated
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor